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Service Representative Patient

Palm Desert, CA, 92260
January 30, 2024

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Marissa Montagna

Patient Service Representative/ Lab Runner

Palm Desert, CA 92260


Compassionate, self-motivated and dedicated Medical Front Office Specialist seeking to obtain a long-term position within a thriving medical office/healthcare facility that will enable me to demonstrate my customer service experience and medical administration training.

Authorized to work in the US for any employer

Work Experience

Patient Service Representative

Desert Advanced Imaging - Palm Desert, CA

April 2019 to Present

Check in patients/ make patients appointments

Verify insurance

Eras Ris computer system

Answer multiple phone lines- doctors office and patient calls

Order and obtain lab orders

Medical Records

Send emails, addendums, etc.

Patient Admitting Specialist

Eisenhower Desert Orthopedic Center - Rancho Mirage, CA

September 2018 to April 2019

Answering phones and directing patients where they need to go.

Epic Hyperspace System

Sending messages to clinical staff

Scheduling/Canceling appointments

PBX Operator


Norma's Italian Kitchen - Rancho Mirage, CA

February 2017 to March 2019

Greet and seat guests

Set tables

Polish silverware


Dr. Reza Nazemi- Neurologist - Rancho Mirage, CA

June 2018 to August 2018

EZ Med System

Put folders together

Answered telephones/Interacted positively and effectively with patients

Maintained exam rooms clean and sanitized

Input new patient information/Verify insurance

Lead Hostess

Kaiser Grille - Palm Desert, CA

February 2015 to January 2017

Schedule/Confirm Reservations (Open Table)

Seat Guests

Customer Satisfaction Calls



Massage Envy - Palm Desert, CA

September 2014 to January 2015

Answer phones

Schedule Appointments

General Office Duties:



Open/Close Office


Certificate in Medical Front Office

Mayfield College - Cathedral City, CA

September 2017 to May 2018

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