Customer Service Representative
Resume:
Jessica Lopez
Wyoming, MI *****
***********@*****.***
Skills
● Critical thinking and problem solving.
● Teamwork and collaboration.
● Professionalism and strong work ethic.
● Bilingual-Spanish
● Interpersonal and customer service skills
● Analytical and problem-solving skills
● Multitasking and organizational skills
● Ability to answer a high volume of calls and/or emails daily
● Attentiveness and patience
● Time-management skills
● Ability to find the positive in any situation
Experience
MAY 2023- PRESENT
Hutchinson, 460 Fuller Ave NE Grand Rapids, MI 49503 United States -shift assistant
● Ensuring that every aspect and detail of the shift runs smoothly
● Communicating with peers and leadership
● solving problems throughout the shift
● Upheld all safety regulations in freight loading and unloading.
● Ensuring successful area performance, through data analysis and the ability to evaluate and approach problem solving
OCTOBER 2021 - MAY 2023
Amway, 6899 Fulton St E, Ada MI 49301-Customer service representative
● Listen to customers' questions and concerns and provide answers or responses.
● Provide information about products and services.
● Providing introductory information to new customers.
● Review customer accounts and make changes, if necessary.
● Handle returns or complaints.
● Troubleshooting common issues with a product or service.
● Working with a team of CSRs and other departments to find appropriate solutions.
● Determining the quickest, most effective ways to answer a client’s or customer’s questions.
● Escalating queries and concerns.
MAY 2020 - OCTOBER 2021
Super mercado Mexico,1546 Clyde Park Ave SW,MI 49509 -Cashier
● Money transactions for customers by accepting cash, cheques or credit or debit.
● Enter purchases into cash register to calculate total purchase price
● Count money in cash drawers at the beginning of the shit and at the end of the shift and note any discrepancies .
● Calculate total payments received during the shift, and reconcile with total sales Education
AUGUST 2017 - MAY 2021
Hope Academy of West Michigan,240 Brown St SE Grand Rapids MI, 49507 - High school diploma
Awards
Science Award
Jobs for Michigan Graduates Work Experience Award
Contact this candidate