Jessica Lopez

*** ****** ** **

Wyoming, MI *****

616-***-****

ad22n3@r.postjobfree.com

Skills

● Critical thinking and problem solving.

● Teamwork and collaboration.

● Professionalism and strong work ethic.

● Bilingual-Spanish

● Interpersonal and customer service skills

● Analytical and problem-solving skills

● Multitasking and organizational skills

● Ability to answer a high volume of calls and/or emails daily

● Attentiveness and patience

● Time-management skills

● Ability to find the positive in any situation

Experience

MAY 2023- PRESENT

Hutchinson, 460 Fuller Ave NE Grand Rapids, MI 49503 United States -shift assistant

● Ensuring that every aspect and detail of the shift runs smoothly

● Communicating with peers and leadership

● solving problems throughout the shift

● Upheld all safety regulations in freight loading and unloading.

● Ensuring successful area performance, through data analysis and the ability to evaluate and approach problem solving

OCTOBER 2021 - MAY 2023

Amway, 6899 Fulton St E, Ada MI 49301-Customer service representative

● Listen to customers' questions and concerns and provide answers or responses.

● Provide information about products and services.

● Providing introductory information to new customers.

● Review customer accounts and make changes, if necessary.

● Handle returns or complaints.

● Troubleshooting common issues with a product or service.

● Working with a team of CSRs and other departments to find appropriate solutions.

● Determining the quickest, most effective ways to answer a client’s or customer’s questions.

● Escalating queries and concerns.

MAY 2020 - OCTOBER 2021

Super mercado Mexico,1546 Clyde Park Ave SW,MI 49509 -Cashier

● Money transactions for customers by accepting cash, cheques or credit or debit.

● Enter purchases into cash register to calculate total purchase price

● Count money in cash drawers at the beginning of the shit and at the end of the shift and note any discrepancies .

● Calculate total payments received during the shift, and reconcile with total sales Education

AUGUST 2017 - MAY 2021

Hope Academy of West Michigan,240 Brown St SE Grand Rapids MI, 49507 - High school diploma

Awards

Science Award

Jobs for Michigan Graduates Work Experience Award