VINCENT M. HENDERSON

CERTIFICATIONS + COURSES

Junior Cloud Practitioner Course - Generation Solutions (May 2022 – August 2022)

Cloud Practitioner Certified

CompTIA A+ certified

PROFILE

I demonstrate strong listening, communication and presentation skills and I am able to perform remarkably in a cross functional team environment. I work effectively and efficiently with little to no supervision, in both a work from home and office setting. I am a team player and also house collaboration skills. I am known as both a strategic and critical thinker who retains an impeccable eye for detail. My problem solving abilities are parallel to none. As a result, I am able to identify and champion potential process improvements and proactively identify and elevate issues that pose as a potential risk. I am a highly motivated, self-starter with a strong work ethic. I embrace change and poses the ability to multitask as well as adapt to and thrive in a fast pace environment.

I am frequently identified as having a strong business acumen relative to Junior Cloud Practioner work.

CONTACT

PHONE:

434-***-****

WEBSITE:

Website goes here

ad22h4@r.postjobfree.com

EDUCATION

JUNIOR CLOUD PRACTIONER - GENERATION SOLUTIONS

(May 2022 – August 2022)

WORK EXPERIENCE

Pre Tax Business Solutions, Richmond, VA

-IT TECHNICIAN

February 2019 – Present

Patently walked clients through troubleshooting tasks

Imaged and prepared new computers into integration into new company networks and systems

Set up and maintained office printers

Set up PCs, projectors and microphones in video conferencing rooms.

Performed troubleshooting and repaired peripheral devices such as printer and scanners

Monitored systems in operation and quickly troubleshot errors

Established, repaired and optimized networks installing, wiring, cabling and devising

Performed installation, maintenance and repair for complex internal computer hardware and various software applications

Set up and maintenance user accounts and client access

Followed detailed operational process and procedures to appropriately analyze, escalate and assist in remediation of information security incidents

Decommissioned outdated equipment referring devices to appropriated recyclers or disposal personnel

Installation and maintaining of window 7 & 10

Richmond City Public Schools, Richmond, VA

-IT TECHNICIAN

April 2017 - February 2019

Refurbished PC systems and peripherals such as monitors, networking, equipment, printers and more

Maintained office PCs, networks, and mobile devices

Established, repaired and optimized networks installing, wiring, cabling and devising,

performed installation, maintenance and repair for complex internal computer hardware and various software applications

Set up and maintenance user accounts and client access

Followed detailed operational process and procedures to appropriately analyze, escalate and assist in remediation of information security incidents

Decommissioned outdated equipment referring devices to appropriated recyclers or disposal personnel

Corrected connectivity faults to restore user access to locate networks, cloud based storage and public web

Configured systems according to prescribed software and hardware

T.I.G, Richmond, VA

-IT TECHNICIAN

August 2015 - April 2017

Tested and installed motherboards, processors and graphic cards on desktops and laptops for corporate staff

Established, repaired and optimized networks installing, wiring, cabling and devising

Performed installation, maintenance and repair for complex internal computer hardware and various software applications

Set up and maintenance user accounts and client access

Followed detailed operational process and procedures to appropriately analyze, escalate and assist in remediation of information security incidents

Decommissioned outdated equipment referring devices to appropriated recyclers or disposal personnel

Corrected connectivity faults to restore user access to locate networks, cloud-based storage and public web

Configured systems according to prescribed software and hardware frameworks

HARD SKILLS

Excel

Microsoft Office

PowerPoint

Outlook

WebEx

OneNote

Mobile Device Deployment

Desktop Technician Support

Software Deployment Management

Helpdesk Services

Network Security

Network Infrastructure

Network Infrastructure Administration

Cloud Services

Storage Visualization

Wireless Networking

Virus and Maintenance Prevention

Contact this candidate