Project Management Vice President

Anthony J. Nerada

ad1wlm@r.postjobfree.com 602-***-****

PROFILE SUMMARY

Experienced and results-oriented professional with a 25-year track record in technology team and project management. Skilled in leading up to 45 cross-functional employees and contractors, fostering strong relationships with notable industry players such as American Express, Kaiser Permanente, JP Morgan Chase, Medco, and BCBS. Demonstrates comprehensive knowledge in mainframe, midrange, and cloud computing, coupled with a sharp focus on technical architecture, consumption, and expense management. Recognized by a Senior Vice President at American Express for exceeding responsibilities and resolving complex technical issues. Instrumental in delivering approximately $15M in technology cost savings while maintaining a customer-centric approach, converting clients into enthusiastic advocates and cultivating future business opportunities.

CORE COMPETENCIES

Proficient in establishing and maintaining strong client relationships, ensuring customer satisfaction and loyalty through effective communication and understanding of their needs.

Adept at fostering a collaborative and motivated team environment, promoting individual growth and leveraging diverse strengths to achieve collective goals.

Skilled in developing comprehensive project plans, setting clear objectives, and executing strategies to ensure timely and successful project delivery within budget constraints.

Proven ability to identify potential risks, develop mitigation plans, and effectively resolve complex issues, ensuring minimal disruptions to project timelines and deliverables.

Proficient in allocating resources effectively, optimizing team capabilities, and managing project budgets to achieve cost-effective solutions without compromising quality or timelines.

Strong communication skills demonstrated through the effective engagement and management of stakeholders at various levels, ensuring transparency, alignment, and overall project success.

Demonstrates adaptability in dynamic work environments, swiftly adjusting to changing project requirements and priorities while maintaining a focus on delivering high-quality results.

PROFESSIONAL SKILLS

Project Management

Implementation Planning

Risk Management

Strategic Planning

IT Management

CI/CD (Continuous Integration/Continuous Deployment)

Service Oriented Architecture

Customer Experience

Education and Training

Customer Support

Troubleshooting

Problem Solving

Business Continuity Planning

Strong Verbal and Written Communication Skills

Interpersonal Skills

PROFESSIONAL WORK EXPERIENCE

Retail Sales Associate Embargo Cigar Lounge 2023 – Present

Open store, including setting up the Point Of Sale system.

Provide pleasant customer interaction and service.

Assist and advise customers in the humidor area.

Manage customer checkouts.

Maintain cleanliness and tidiness of the store.

Team Lead – Project Manager American Express & Kroger with Infosys 2018 – 2023

Engaged in service and implementation contracts with American Express and Kroger.

Provided guidance to cross-functional teams, emphasizing a solution-oriented approach.

Managed technical support, infrastructure services, and problem resolution.

Supervised telemetry and technical support for Kroger's pharmacy queues, handling 300K daily requests.

Managed a team of two, ensuring operational continuity despite up to 20 daily crashes.

Directed the design and development of monitoring dashboards, enhancing monitoring coverage and accelerating issue detection (mean time to detect), while reducing resolution time (mean time to resolve).

Led project management for various platforms and applications at American Express, integrating USAR and Corporate AR into an enhanced test environment.

Overcame resistance, driving the adoption of a more efficient testing method across multiple departments.

Utilized Jira kanban to manage incidents, resolving them at the root cause for a permanent solution.

Significantly impacted the daily operations of approximately 40 users, earning their valuable support.

Developed a comprehensive methodology with pivot tables to track costs associated with specific tasks.

Promptly identified and resolved a system error within seven days, preventing a cost of $150K per day.

Senior Technology Consultant – Project Manager Anthem, Inc. 2013 – 2018

Oversaw two teams handling mainframe infrastructure operations and performance.

Implemented transparent project management practices fostering collaboration and innovation.

Encouraged a performance management style that welcomed new ideas and aimed for cost reductions.

Achieved a total cost savings of $2.5M over 5 years, including a substantial single-instance savings of $1.5M.

Established direct collaboration with IBM mainframe vendors to streamline management operations.

Led an offshore team in monitoring and reducing consumption, handling 20M daily online requests.

Implemented incremental improvements in processing efficiency, leading to a significant reduction in processing costs.

Relationship Manager – Project Manager Multiple Clients with CPT Global 2008 – 2013

Served as the key liaison between CPT and clients, ensuring effective communication in a customer-facing capacity.

Simplified intricate technical details for non-technical audiences, facilitating better understanding and communication.

Led over 12 successful implementations and engagements between 2008 and 2013.

Directly collaborated with diverse clients, delivering savings exceeding $10M. Client roster included American Express, WellPoint, Kaiser Permanente, Sun Life, Blue Cross Blue Shield of Kansas, Manulife, Bank of America, JPMorgan Chase, CIBC, Fidelity, Medco, Rogers Communications, and Toronto-Dominion.

Functioned as an expert in cost reduction, adeptly managing client relationships and establishing a strong reputation for handling intricate partnerships, thereby bolstering the company's market position.

Regularly revised RFPs, ensuring clear comprehension for both technical and non-technical prospects. Instrumental in generating an average of $150K to $200K per engagement.

Led project implementations with teams of up to 5 employees following successful contract acquisitions. Effectively managed highly technical teams, ensuring adherence to aggressive project deadlines.

Team Lead, Project Manager and Tech Architect American Express and Filene’s Basement with Accenture 1995 – 2008

Oversaw project coordination, implementation planning, and infrastructure support at American Express, managing the largest AR system in the US (USAR/Triumph). Supervised 12 employees in batch operations support and host development teams, with additional leadership responsibilities for offshore personnel.

Spearheaded continuous improvement initiatives, gaining recognition for proactive problem identification. Designed a new tracking system and proactive ticket resolution strategy, resulting in notable cost savings. Thrived in a high-pressure, fast-paced environment, handling diverse responsibilities across Risk (GRMS), Fraud, Posting, and Statementing.

Engineered a new system architecture, doubling the production capacity and enhancing operational efficiency.

Successfully led the first Disaster Recovery test, marking a significant achievement following multiple previous failures.

Revamped implementation planning and redefined processes across multiple teams, fostering a more efficient and effective approach.

Acknowledged by a Senior Vice President for exceptional dedication, commitment, and the ability to diagnose and resolve technical issues beyond the immediate scope of responsibility.

Led the team as a Project Manager at Filene's Basement, an off-price retailer in the northeast US.

Spearheaded initiatives for identifying root causes and implementing permanent resolutions, transforming a challenging on-call situation into a smoothly manageable process, eliminating the need for significant staff incentives.

Managed a team of 20 AS/400 and Mainframe resources, providing expert knowledge in retail business processes and fostering operational excellence.

Designed and oversaw the implementation of the JDA (AS400) Y2K compliant Merchandise Management System, including fault-tolerant interfaces with the Unix Warehouse Management System.

EDUCATION

Degree: Associate in Arts and Science, Computer Systems Management Capilano University British Columbia, Canada

Certified SAFe Scrum Master Training Completed: 01/22/2023.

SELECTED ACHIEVEMENTS

Collaborated with finance, leading efforts that resulted in annual technology savings of up to $2M.

Employed a focused "drill-down" methodology to identify technical vulnerabilities and propose effective solutions.

Oversaw operations of diverse teams, ranging from small groups to larger teams of 5 to 45 resources, facilitating quality enhancements in production, testing, and development. Managed both onshore and offshore teams.

Provided crucial support to clients undergoing rapid expansion, achieving a remarkable reduction of over 90% in escalations through strategic automation implementation.

Meeting Deadlines

Change Management

Business Acumen

Decision-Making

Multitasking

Attention to Detail

Adaptability

Team Collaboration

Critical Thinking

Organizational Skills

Cross-Functional Leadership Skills

Time Management

Managing Multiple Simultaneous Priorities

Cost Containment

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