PROFILE

I am an experienced and dedicated waitress,

with a proven track record of exceptional

customer service. I have honed my skills in

the hospitality industry, delivering top-notch

service while maintaining a friendly and

welcoming atmosphere. Through my

previous roles, I have gained valuable

experience in managing busy sections,

providing personalized recommendations,

and ensuring a seamless dining experience

for all guests. I pride myself on my attention

to detail, ability to multitask, and willingness

to go the extra mile to exceed customer

expectations. With a strong work ethic and

passion for hospitality, I am confident in my

ability to thrive in any fast-paced restaurant

environment.

EDUCATION

Kenya Certificate of Secondary

Education,

Kenyoho Secondary School

2016 Nairobi, Kenya

LANGUAGES

English

Swahili

PROFESSIONAL EXPERIENCE

Waitress, Windsor Golf Hotel and Country Club

Apr 2019 – Feb 2023 Nairobi, Kenya

• Greeted and seated guests, providing them with menus and daily specials.

• Took accurate orders and relayed them to the kitchen promptly, ensuring timely service.

• Demonstrated extensive knowledge of the menu to

provide recommendations and answer any customer

inquiries.

• Served food and beverages promptly and efficiently, maintaining high standards of presentation and

cleanliness.

• Handled customer complaints and inquiries with

professionalism, resolving issues to ensure customer satisfaction.

• Recognized for consistently receiving positive feedback from customers for exceptional service.

• Trained and mentored new waitstaff members,

contributing to their smooth integration into the team. Waitress, Sagana Beach Resort

Apr 2017 – Feb 2019 Nairobi, Kenya

• Welcomed guests, escorted them to their tables, and provided menus.

• Took food and drink orders accurately, ensuring special requests and dietary restrictions were accommodated.

• Served multiple tables simultaneously, managing time effectively to ensure prompt service.

• Assisted in the preparation and setup of dining areas, maintaining cleanliness and organization.

• Handled cash transactions and processed payments accurately, ensuring the financial integrity of each transaction.

• Implemented a new customer feedback system, resulting in a 20% increase in positive reviews.

PURITY KINUTHIA

Waitress

ad1ij9@r.postjobfree.com

+254*********

Nairobi, Kenya

SKILLS

Outstanding customer service: Delivering

exceptional service by anticipating and exceeding

customer needs.

Strong communication skills: Effectively and

confidently communicating with customers,

colleagues, and management.

Attention to detail, ensuring orders are accurate

and prepared according to customer

specifications.

Proficiency in using POS systems and handling

cash transactions.

Extensive knowledge of menu items and

ingredients, allowing me to make accurate

recommendations and cater to dietary

restrictions.

Team player mindset, collaborating effectively

with colleagues to provide exceptional service.

Adaptability and flexibility, easily adjusting to

changes in schedules or job responsibilities.

Ability to work well under pressure, remaining

calm and composed during busy periods or

challenging situations.

COURSES

Food and Beverage Restaurant: Basic Waitress

Training, Alison Collage

TRAININGS

• Customer Service Excellence.

REFERENCES

• Available upon request.

Contact this candidate