***** ***** ***** ***** 405-***-****

Edmond, Oklahoma 73013 ad0uaq@r.postjobfree.com

SALES/SERVICE/MARKETING

Excel at working within a team environment to see tasks to their completion. Well organized, detailed and dedicated to accomplishing the mission at hand. Do best when given a task or goal with a time frame to accomplish that goal. Great understanding of my strengths and weaknesses with a willingness to learn new methods. Able to prioritize and complete tasks in a timely manner. Several years of teaching and training other individuals in a one-on-one or group situation. Personable individual that encourages class interaction and input to acquire the greatest understanding of the subject and learning atmosphere.

Medicare Supplement Sales and Service 2022-Present

Proactive enrollment of individuals into the correct plan that match their health care practitioner and needs.

Responsible for identifying the approval process, trends, and working with the individual and the Medicare Provider to facilitate the process.

Prepare and submit government credentialing applications and supporting documentation for the purpose of enrolling and re-enrolling individuals.

Confirm physicians and other healthcare practitioners are within the Medicare/Medicaid system.

Work with clients in the claims process to confirm their provider has submitted needed documentation.

Follow up on claims that are rejected or denied due to provider enrollment issues.

Research prescription plan utilization and availability within each plan.

Assist individuals in determining if they qualify for Medicare/Medicaid coverage.

Perform other duties as needed.

AFLAC Insurance ~ Associate ~ District Manager ~ Insurance Sales 2001-Present

Reacting in a timely manner to new information, changing conditions, or unexpected obstacles.

Trained newly hired agents on detailed product knowledge and presentation of that knowledge Conveying written technical information in a persuasive and easily understood manner

Held weekly meetings to address agent production and further assist in their training and understanding of the products being sold

Handle client conflicts to an equally satisfactory resolution anticipating customer's needs to ensure proper response by providing information during the enrollment process

Assist employers and employees with billing and payroll questions Identifying relationships among multiple sources of information (i.e. employer, employee, insurance company).

Reconcile customer monthly invoices to match the employer payroll system. Interpreting a variety of written material such as technical material, rules, regulations, reports, charts, graphs, and/or tables.

Coordinated complex benefit programs to include employee data collection, payroll deduction authorization and benefit plan design. Receiving phone calls from internal or external parties and providing requested information.

Excel at servicing multiple accounts and providing quality care for each customer.

Provided extensive field sales training for new and existing associates, which included prospecting and cold calling.

Analyze annual production and develop forecast for each new year

TSA-OKC 2012-2022

OJT COACH ~ PRESIDENT-EAC (Employee Advisory Committee) 2021-2022

On The Job Training COACH

Work directly with new hires with On The Job training and instructions.

Assist new hires with practicing and implementing national SOP.

Keep track of training hours and scores for each checkpoint work position.

Employee Advisory Council

Discuss employee generated issues, ideas and work-related concerns to local leadership.

Implemented several work solutions presented by myself and the committee.

Provide input on organizational processes and issues, develop solution-based recommendations.

Communicate with the workforce to gather their input, ideas, concerns, and solutions regarding TSA workplace issues.

Advise local senior leadership and management on issues/concerns raised by the workforce and make recommendations towards resolution.

Served as the committee chairman for my last year and developed a direct line of communication with management.

TSO ~ NIO (National Information Officer) 2020-2022

Applied experience and knowledge of analytical techniques and presented that knowledge and information to the workforce.

Ensured the dissemination of information provided by the NIO program to the OKC workforce on a monthly basis.

Assisted in the development of reports by reviewing information and deciding what is most beneficial for our screening operation.

Research files, records and electronic retrieval systems to collect and assemble specific information in an effort to deter security risks.

Presented researched security risks via PowerPoint to the OKC workforce.

TSO ~ Security Officer 2012-2022

Identify problems and developed solutions. Assessing the risk/threat based on incomplete information.

Fully engaged with the development of new policies and procedures and adapting to sudden changes in the work environment as well as recommending changes, based on observation.

Coached, trained, and provided feedback to officers daily.

Work to improve screening operations and provided guidance for the implementation of the identified ‘best practices’ in all work areas applying knowledge of transportation security laws, regulations, policies, procedures, and practices.

Leader and team player assisting with co-workers to create a positive work environment by helping with job duties as requested.

Conduct bag searches and physical pat-downs.

Interact with passengers assisting them in the screening process.

Maintain focus and command presence in a stressful environment while adapting to rapidly changing or new information in the work environment.

Critical thinking within stressful moments to implement tasks that maintain a secure screening process to minimize loss of life, property damage, and other resources.

Volunteered and served on the DHS/FEMA/CBP Southwest Border Crisis team, assisting in feeding Illegal Aliens, helping with inventory and tracking activities.

TSO ~ Coordination Center Officer 2018-2019

Review emergency call information, Amber Alerts, BOLO, potential terrorist activity in accordance with standard operating procedures (SOPs) and reported to upward management.

Gathered, analyzing, and evaluated intelligence/security-related data.

Determined significance of events and incidents that required reporting (per TSOC guidance)

Ensured the delivery of information to appropriate recipient regarding significant events

Made sure that superiors were aware of ongoing activities within the Coordination Center

Applied experience and knowledge of analytical techniques.

Analyzed and developed daily schedules and Tracking sheets and communicated with members of the team to coordinate activities via email or personal communications.

Maintained information by collecting, calculating, and entering data into multiple websites and spreadsheets.

Resolved data discrepancies by collecting and analyzing information.

Established employee confidence by keeping personal information confidential.

Researched records and electronic retrieval systems to collect and assemble specific information for scheduling needs

Assisted management and staff in the day-to-day operations such as entering and maintaining data relevant to the operations

Handled correspondence with leadership via phone calls and email.

Updated calendars daily for management’s reference and guidance.

Used automated system to track assignments and calendar.

Activated and performed daily updates to the FEMA-DTS

NIIS ~ (National Insurance Inspection Services) ~ Inspector 2016-Present

Independent self-employed insurance inspector responsible for gathering and assimilating detailed home information.

Establish collaborative working relationships with homeowners to achieve project goals and share information.

Schedule and organize multiple appointments per week, accomplishing tasks in a thorough, detailed precise manner.

Verify the condition, size, age, structure, quality of utilities and upload it all via a web- based software program.

Consistently meet deadlines for submitting property reports and reviewing reports for accuracy and completeness.

NCAA ~ Basketball Referee 1988-Current

Adapting to sudden changes in the work environment

Officiate Division 1 and 2 level as the Lead official Taking responsibility for personal performance through a high level of effort and commitment

Manage highly stressful situations by maintaining a level calm reaction to defuse the situation Orally explaining or defending actions or decisions

Conducted State Rules meetings presentations

Interpret rules and teach new officials of rule application Interpreting a variety of written material such as technical material, rules, regulations, reports, charts, graphs, and/or tables.

Worked multiple teaching camps by training and assisting new officials with rules application

Responsible for scheduling games

Initiate the contact and coordinating of game travel and schedule

ADDITIONAL SKILLS AND ACHIEVMENTS

Volunteered and served on the DHS/FEMA/CBP Southwest Border Support team

Enjoy detailed information and transferring that knowledge to the customer or management through group and one-on-one presentations.

Designed sales literature, advertisement and surveys as part of marketing duties.

Managed and directed work assignments, along with the scheduling of projects.

Proficient in product and production knowledge by research and working closely with distributors and management to discover what issues they may have.

State Lobbyist for Farmers Insurance Company

Served on a State Insurance committee as Secretary for hard to place homeowners’ insurance coverage

Referee college basketball which requires an extensive detailed understanding of rules and procedures

Held rules meetings reviewing and educating officials of new rules to be implemented

EDUCATION/ACTIVITIES

(1)Hold a Bachelor of Arts in Sociology and Psychology from Southern Nazarene University. (2) Established a Political Action Committee (PAC). (3) Promoted and recruited members for the PAC through group meetings and presentations. (4) Volunteered as a youth leader in local church as well as hospitality team. (5) Coached local youth baseball team. (6) Refereed college basketball for several years.

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