Joseph Pickett

ad0afj@r.postjobfree.com

https://www.linkedin.com/in/joseph-pickett-16879413/

Blackstock, SC, 704-***-****

Operations Manager

Highly skilled and motivated Operations Manager with over 15 years of experience in delivering exceptional customer service and managing operations within the financial services as well as the manufacturing industry. Proven leadership abilities in supervising and motivating diverse teams to achieve business objectives and ensure compliance with industry regulations. Possess a deep understanding of banking laws, retail compliance controls, risk management, and loss prevention. Committed to providing strong customer service, resolving complex issues, and fostering positive customer relationships. Capable of working efficiently in fast-paced and constantly changing environments, while leveraging critical thinking and problem-solving skills. Able to work effectively under pressure, meet deadlines, and collaborate with colleagues and mid-level managers.

Areas of Expertise

•Project Management

•Agile/Scrum

•Project Planning

•Business Analyst

•Operations Transformation

•Lean Six Sigma Green Belt

•Service Delivery

•Change Management

•Post-Sale Support

•SOP Writing

•Pre-sales Technical Consulting

•Cost Analysis

•Business Intelligence

•Requirements Gathering

•Continuous Improvement

Accomplishments

Staffed, rolled-out and implemented numerous lending platforms for various lenders within the mortgage industry. Exceeded 15% target net profit margin by hitting a 50% net profit target on the JPMC account while meeting client’s expectations for turn-times as well as quality.

Renegotiated shipping contracts with FedEx and UPS for MaxBotix which led to savings in excess of $50,000.00 per year on shipping charges.

Improved productivity as well as reducing costs by using modified work schedules to motivate employees to be more productive while maintaining quality standards.

Demonstrated strong leadership skills as an operations Manager, overseeing day-to-day operations and financial results, as well as inventory management and internal/external communications.

Career Experience

Maxbotix, Inc., Brainerd, MN

Chief Financial Officer 2021-2023

Experienced and results-driven CFO with a proven track record of driving financial success and strategic growth. Adept at developing and implementing financial strategies, optimizing operational efficiency, and maximizing profitability. Strong leadership skills with the ability to inspire and motivate teams to achieve outstanding performance. Expertise in financial planning, budgeting, forecasting, and risk management. Exceptional analytical and problem-solving abilities, combined with excellent communication and relationship-building skills. Committed to delivering exceptional financial stewardship and guiding organizations towards sustainable long-term success.

Responsible for the overall financial results of the company as well as day-to-day operations.

Responsible for inventory management (supply chain plus finished product stock).

Responsible for accounts payable as well as accounts receivable functions.

Operations Manager 2017-2021

Streamlining processes and maximizing profitability. Exceptional leadership skills with the ability to motivate teams, foster collaboration, and achieve organizational goals. Extensive experience in overseeing complex operations, optimizing resource allocation, and implementing innovative strategies to enhance productivity. Strong analytical and problem-solving abilities, combined with excellent communication and interpersonal skills, enabling effective stakeholder management. Committed to delivering exceptional operational performance and driving continuous improvement within the organization.

Responsible for the overall financial results of the company as well as day-to-day operations.

Responsible for inventory management (supply chain plus finished product stock.

Created internal and external communications: drafting company newsletters, executive talking points for functions such as town halls.

Genpact Mortgage Services, Irvine, CA

Senior Underwriter 2014-2017

Highly skilled with extensive experience in analyzing and evaluating risk factors to make informed decisions on mortgage loans. Proven track record of consistently meeting or exceeding underwriting goals and objectives. Possesses a strong understanding of industry regulations, guidelines, and market trends. Demonstrates exceptional attention to detail and accuracy in risk assessment, ensuring sound and profitable underwriting decisions. Excellent communication and negotiation skills, effectively collaborating with clients, agents, and internal stakeholders. Committed to maintaining a high level of professionalism and integrity in all underwriting processes. A proactive problem-solver with the ability to thrive in fast-paced environments while managing multiple priorities.

Responsible for underwriting and quality controlling UWs on FNMA/FHLMC loans.

Responsible for 2nd level reviews on all appraisals with higher risks for all UWs.

Responsible for handling weekly QC calls with clients to support the manager.

Accenture Credit Services, Charlotte, NC

Service Delivery Lead 2012-2014

Managed seven different accounts with up to 215 personnel. Successfully implemented and rolled out JPMorgan Chase as well as SunTrust platforms. Managed Bank of America as well as United Guaranty accounts. Responsible for a 45-million-dollar annual revenue account.

Successfully rolled out two platforms from start to full production status.

Improved bottom line profitability on JPMC account from 15% target to 53%.

Reduced staffing requirements via redeployments and managed attrition based on creating a cross-training atmosphere that motivated staff by creating a team environment.

Operations Leader / Operations Manager I / Operations Manager II 2009-2012

Optimized organizational efficiency while driving sustainable growth. Equipped with exceptional leadership abilities and a comprehensive understanding of business operations, possess expertise in strategic planning, process improvement, and team management. With a keen eye for detail and a strong analytical mindset, I excel in identifying operational bottlenecks and implementing effective solutions to streamline workflows and enhance productivity. Through my exceptional communication and interpersonal skills, I foster collaborative relationships with cross-functional teams, clients, and stakeholders to achieve operational excellence and exceed performance goals. As an adaptable and innovative professional, I am committed to leveraging my expertise to deliver measurable results and drive continuous improvement in operations for sustained business success.

Managed Processing, Underwriting and Closing area for of the Citi account on a day-to-day basis.

Successfully helped expand Citi account from 50 to 200 headcount in the initial year of account rollout.

Increased closings from an initial 100 per month to record 3111 loans in one month before receiving the Operations Manager role.

Increased incoming loan volume from 1250 loans per month to 4500 loans per month.

Experience With:

Coordinate, confident, creativity, written and verbal communication, accountable, team oriented, detail-oriented, motivate employees, fast-paced environment, entrepreneurial, verbal communication skills, written communication skills,

Additional Experience

Division Manager II, Axa Equitable Life Insurance Company, Charlotte, NC

Division Manager I, Axa Equitable Life Insurance Company, Charlotte, NC

Vice President, Portfolio & Credit Risk Manager, Greenpoint Mortgage Funding, Inc., Charlotte, NC

Vice President, Divisional Underwriting Manager, Greenpoint Mortgage Funding, Inc., Charlotte, NC

Assistant Vice President, Underwriting Manager, Greenpoint Mortgage Funding, Inc., Charlotte, NC

Underwriter, Greenpoint Mortgage Funding, Inc., Charlotte, NC

Education

Finance and Banking/Electrical Engineering, 59 credit hours obtained.

University of Arkansas, Fayetteville, AR

Finance and Banking, 6 credit hours obtained.

County College of Morris, Randolph, NJ

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