Customer Service General Manager
Resume:
Shannon Boyer
Interested in a permanent position with opportunities for advancement. Experienced,
certified, fast learning and dedicated to providing first class services. Morrilton, AR 72110
*********@*****.***
Well managed individual, first term in college. Self Starter, People person and open minded to others needs and wants. Try to see things from outside the box. Relates well with others, dedicated team player but works well in unmanaged environments. Great work ethic and seeing to that the assigned tasks are completed with satisfactory conclusion. Needs to start work immediately. Will be willing to relocate if the conditions are satisfactory.
Authorized to work in the US for any employer
Work Experience
Retail Manager
Nisha one stop - Morrilton, AR
January 2018 to May 2022
Over all employees, bookkeeping, training, HR, sales, lottery, open/close, & cooking. Order taking, attention to detail, stayed on top of all vendor requests and sales. Kept a filing system for all vendors, filed each shipment by date of arrival from vendor. Business Owner / Self Employed
Charles Boyer Trucking - Russellville, AR
March 2013 to December 2018
Over all business paperwork and office duties. Solo General Manager
In with both feet ( womens and childrens shoes and apparel - Russellville, AR June 2005 to January 2013
Managed all store responsibilities, employees, inventory control, payroll, bank deposits, account payable/ receivable, ordering, vendors, sales, and window display designer Telephone Sales / Customer Care Account Specialist ICT Gmac Bank - Morrilton, AR
January 2002 to April 2005
Answered customers calls assisted with their account questions and concerns. Always offered our new products and promotions to anyone who qualified.
Telephone sales specialists
Heritage Publishing - Russellville, AR
April 1996 to November 2001
Cold calls to customers asking to make donations for certain special events to sponsor the special Olympics. I was a great salesman and always made my quota Education
B.S. SCIENCE OF PSYCHOLOGY in Counseling
Purdue global university - Miami, FL
March 2020 to Present
Bachelor's degree in Business Administration Entrepreneurship American InterContinental University-Online - Indianapolis, IN August 2016 to February 2017
Skills
• Sales management
• Store management
• Retail sales
• Communication skills
• Customer service
• Assistant Manager Experience
• Inventory Control
• Merchandising
• Pricing
• Management
• Cash Handling
• Administrative Experience
• Human Resources
• Supervising Experience
• Purchasing
• POS
• Microsoft Office
• Operations Management
• Office Management
• Accounts Receivable
• Account Management
• Bookkeeping
• Telemarketing
• Marketing
• Microsoft Outlook
• Microsoft Excel
• Microsoft Word
• Property management
• Time management
• Organizational skills
• Shipping & receiving
• Filing
Certifications and Licenses
Professional Certification in Customer Service
Present
Industrial certification
Present
Employablility
Present
Additional Information
I have 2 certifications in Customer service
Customer Service I
Customer Service II
These certificates was rewarded by the Arkansas Work Force Center in Pulaski, County, AR.
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