EVA DELOERA ad05ve@r.postjobfree.com 714-***-**** Midway City, CA.

SKILLS TECHNICAL SKILLS.

● Professional Customer Interactions

● Energetic, Efficient Worker

● Highly Motivated Individual

● Adaptability

● Teamwork and Collaboration

● Strong Work Ethic

● Time Management

● Microsoft Office

● Access

● Lotus

● Kronos

● CSA Exclusive

WORK EXPERIENCE

Private Client Care- Mission Viejo 9/2020-4/2023

● Around the clock assistance and supervision for private client, provided companionship conversation, assisted with personal care tasks such as personal baths grooming dressing feeding. Provided transportation to beauty salon groceries and more, prepared meals, provided medications reminders, assisted in exercise and walks in the park.

● Administered bedside & personal care, such as ambulation & personal hygiene assistance

● Provided patients with help walking, exercising, and moving in and out of bed

● Organized activities to assist in the cognitive and personal well being

REI - Tustin, CA - Retail Sales Specialists 4/2021 - Current

● Process purchase, membership, service and return transactions at the register in alignment with REI’s 100% satisfaction guarantee

● Support customers by responding to product, membership and REI service questions, general inquiries and customer feedback.

● Maintain a working knowledge of REI products and services and use this knowledge to sell products, services, and memberships to our customers

● Maintain the store visual standards and assist in keeping the floor stocked with merchandise

● Identifies, research, and resolve customer issues

● Supports Retail Store Pick-Up by assisting with the receipt of product from truck and processing customer pick-up

24 Hour Fitness - Newport Beach - Services Rep. / Pro Shop Manager 1/1997.4/2020

● Managed all pro shop sales, inventory and retail merchandise

● Answer product questions with up-to-date knowledge of sales, merchandise & store

promotions

● Managed a wide variety of customer service/admin. tasks to resolve customer issues quickly & efficiently

● Greet members on a daily basis, an average of 700 members daily

● Asked open-ended questions to assess customer needs

● Reviewed files, records & other documents to obtain information & respond to requests

● Maintained cleanliness and presentation of pro shop, stock room, front desk & sales floor

In-Home Support Services, OC, CA - Personal Caregiver 3/2016 - 7/2020

● Provided around the clock assistance and supervision for family with Cognitive Deficiencies, including but limited to Alzheimer's, Dementia, Visual Impairment and Diabetes disease

● Coordinated meetings with medical staff and transported to physicians' offices

● Prepared meals and assisted with activities of daily living

● Administered bedside & personal care, such as ambulation & personal hygiene assistance

● Provided patients with help walking, exercising, and moving in and out of bed

● Organized activities to assist in the cognitive and personal well being of patients

● Professional Customer Interactions

The Outsource Group, Santa Ana, CA - Medical Specialist 3/2009 - 3/2013

● Screen and interview patients, family members and/or friends to determine the appropriate program(s) for the patients

● Facilitate accurate completion of needed program applications

● Obtained all necessary info/documents to enable accurate determination of eligibility

● Maintain a caseload of assigned accounts until case is resolved per established

guidelines

● Communicate account status to hospital staff as necessary

EDUCATION

● Orange Coast College - Costa Mesa, CA - Business Administration

● Estancia High School - Costa Mesa, CA - H.S. Diploma

LANGUAGE

Native - Spanish

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