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Customer Service High School

Chester, Virginia, United States
April 21, 2017

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[Title]Alisa Jones

**** ****** ****

Richmond, VA 23225

Objective: To obtain a position that will allow me the flexibility to utilize leadership skills, learn new skills and display excellent customer service.


Rosewood Memorial Park – Virginia Beach, VA

Family Service Assistant (August, 2016 - April, 2017)

Interacted directly with client families during their time of need and is responsible for creating and maintaining a premier level of client family satisfaction by setting up and assisting with viewings, funeral services and memorial services.

Ensured that services ran smoothly as planned.

Greeted and received client families and/or other persons entering the office for information and assistance

Maintained a friendly attitude while offering assistance and guidance to all persons entering location.

Provided excellent customer service to families during their time of need.

Federal Reserve Bank – Richmond, VA

Early Retirement (2014 – Current)

Federal Reserve Bank – Richmond, VA

Senior Cash Teller (1981 – 2014)

Ensured the appropriate circulation of a significant value of currency inventory to meet the needs of depository institutions.

Received, verified and held currency from the Bureau of Engraving and Printing and other Federal Reserve Banks.

Accurately entered information into computer to perform inventory maintenance, verification, balancing, accounting entry, production and proof generation. Stored inventory of unverified currency.

Analyzed inventory on hand and incoming deposits to ensure accuracy and daily balance settlement. Opened deposits, strapped and bundle count.

Received and verified currency deposits from armored carriers, inspected the integrity of bags and seals and notified Management of exceptions.

Processed coin deposits in accordance to the specified customer requirements.

Monitored and record deposit quality issues in automated cash application.

Processed banknotes on high-speed processing system, counting, inspecting, sorting and destruction of banknotes, testing upgrades processing equipment and daily settlements

Provided training for new employees.


Maggie L. Walker High School

Graduated 1978 – Academic Diploma

Averett University

Business Management


MS Office (Word, Excel and PowerPoint)

Customer Service Skills

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