Objective: To utilize my skills and administrative knowledge support management and daily functions of a business and/or organization.
KIDS “R” FIRST PRESCHOOL, Trenton, NJ
Administrative Assistant/Office Manager 2004 – present
Support Director of school in all areas of Pre- Kindergarten Administration including, but not limited to serving as Acting Director at all three locations as warranted
Successfully manage and provide customer service of incoming/outgoing phone exchanges and act on the Director’s behalf regarding parent/student inquiries and outside fiscal/contracted agencies.
Excellent written and oral communication skills - author, edit, and proofread all business and academic documents and correspondence.
Manage accounts receivable/payable
Develop and maintain Director’s, teachers’ and teacher assistants’ schedules
Liaison between Trenton Board of Education and Kids “R” First for registration, statistical reporting and attendance and educational programs
Research, contribute and develop both student and staff files to provide documentation and development of state mandates for the director to secure annual state license
Handles deadlines and periodic pressure points while maintaining good ability in self-directing
Motivated, courteous, outgoing, assertive team player with a good ability in self-directing.
TARGET STORES, Langhorne, PA
Customer Service Associate 2004
Assisted buyers at checkout area.
EDUCATIONAL TESTING SERVICE
Programs Operations Manager
TOEIC (The Use of English in Conversation) 2002-2003
Worked on Test of English in International Communication (TOEIC); used internal Data Bank and PageMaker® to generate test forms for clients in Japan and Korea
Managed Language Proficiency Interview (LPI) project to provide management access to candidates’ certification records by utilizing records database system;
Supported test development staff by entering items into the TOEIC TestXpress databank used to create tests.
THE CHAUNCEY GROUP INTERNATIONAL (Subsidiary of Educational Testing Service)
Program Operations Manager/Customer Service 2000-2002
Simultaneously managed program life cycle for Institute of Electronic and Electrical Engineers, Construction Specifications Institute and National Glass Association
Assisted in developing standardized computer tests using Word and Prometric test tool to develop tests for delivery at Prometric Testing sites
Developed and gathered center data to populate company-wide central database
Interacted with Business division clients to assess, problem solve, streamline and monitor workflow processes; generated reports to ensure time and budget goals were met
Setup and implemented procedures to generate press releases for president and senior administration staff to comment on technology trends and competitors’ news.
Defense Activity for Non-Traditional Educational Support (DANTES) 1999-2000
Program Operations Manager
Used educational database to measure reliability of DANTES tests in the collegiate environment; increased participation to supplement existing database
Conducted Educational Testing Service study to gauge test difficulty/guide revisions
Provided customer support to on-site military test center administrators
Nursing Council of Licensure Examinations (NCLEX) Statistical Associate 1998-1999
Produced weekly, bimonthly, monthly, quarterly, biannual and annual reports measuring test data reported to the National and State Boards for action and information
NCLEX Supervisor and Investigator 1994-1998
Managed customer service staff of 8 to 10 associates to ensure correct policy rules and regulations, and enhanced quality control when intervention was necessary.
Handled very difficult cases of NCLEX testing population, investigating and explaining NCLEX processes, policy and procedures and resolving sensitive issues
Reviewed testing camera footage to investigate candidate complaints and fraudulent testing. Handled all aspects independently to produce a detailed report to my directors.
Produced statistical programs and reviewed for errors in the testing field. Reconciled errors and reported to the Director
Tracked fiscal budget and reduced costs 5% after implementing analytical measuring methods; collected data and created reports that gauged performance to assure projects operated without errors
Contained project issues to a consistent level below 10% by collaborating with staff members to address root causes of project problems. Scrutinized program results by mapping-out scope of work from project inception through closure and “lessons learned”
Completed a time critical project with a 15% cushion after recasting procedures and incorporating staff member’s input in regards to their targets and related concerns
Developed problem solving skills by combining preventative and contingent action plans to address unanticipated challenges; applied practical measures to avoid problems and included backup action plans to control costs
Contained serious time and money issues using analytical skills to provide programs with a watchful, critical viewpoint by working closely with internal/external staff and clients
Enhanced client satisfaction and precluded many concerns by conducting meetings to affirm scope of work, identify all components and agree to final specifications
Provide critically valuable statistical performance summaries based on data collected and analyzed through various platforms; provided summary results by project
Evaluated testing efforts, monitored results, and reported overall project progress to managers; reports provided clients with continuous updates of testing processes and fiscal reporting
Identified, prepared and implemented procedures to guide staff plans and to aggressively assess issues to secure customer satisfaction and improve efficiency
Enhanced customer service by streamlining the program’s testing processes and various reporting using more efficient communication with clients
Rider University, Lawrenceville, NJ: 1985-1988 Bachelor’s Degree in History and Political Science
University of Wisconsin, Madison, Wisconsin: 1984-1985 Concentration in English and American History
The SAS Institute: Introduction to SAS
Mercer County Community College: Certified in Microsoft Excel 2013
Mercer County Community College: Certified in PowerPoint 2013
Mercer County Community College: Enrolled in Outlook 2013
Technical Background: Software: Google Mail and browser, Internet Explorer, Google Chrome
Operating Systems: Microsoft Word, Excel: 2008-2013, SAS, Web Design
Advanced Analytics, Statistical programming& modeling
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