Customer Service Machine Operator

STACEY R. COMBS

** **** ******* ******, ******, OH 43608 (H) 419-***-**** *************@*****.***

Objective

Goal orientated, friendly and enthusiastic leader, with several years of experience in

customer service and leadership roles. Able to learn new tasks quickly and proficient in

growing key customer relationships. Represent establishment with friendly, professional

demeanor at all times. Seeking store management position .

Skills

Customer and Personal Service Administration and Management

Active Learning Clerical

Production and Processing Reliable

Judgment and Decision Making

Experience

Loader 12/2016 to Present

Johnson Control Battery – Toledo, OH

Load machine with plates for car batteries . Sort bad product. Take plates from

conveyor and place in reservoir or machine arm.

Packer/Machine Operator 04/2013 to 11/2016

Hearthside Food Solutions – Holland, OH

Observe machine operations to ensure quality and conformity of filled or packaged

products to standards.

Monitor the production line, watching for problems such as pile-ups, jams, or glue

that isn't sticking properly.

Stock and sort product for packaging or filling machine operation, and replenish

packaging supplies, such as wrapping paper, plastic sheet, boxes, cartons, glue,

ink, or labels.

Inspect and remove defective products and packaging material.

Start machine by engaging controls.

Stop or reset machines when malfunctions occur, clear machine jams, and report

malfunctions to a supervisor.

Stack finished packaged items, or wrap protective material around each item and

pack the items in cartons or containers.

Tend or operate machine that packages product.

Train new employees on production line.

Package cookies

Supervisor 11/2013 to 05/2014

R & S Personal Touch Cleaning & Maintenance – Toledo, OH

Perform paperwork required for work orders and repairs

Greet clients and ask about the quality of service they are receiving.

Evaluate workers' performance and prepare written performance evaluations.

Train new employees

Inspect work performed to ensure that it meets specifications and established

standards.

Perform or assist with cleaning duties as necessary.

Maintain required records of work hours.

Inventory stock to ensure that supplies and equipment are available in adequate

amounts.

Prepare reports on activity, personnel, and information such as occupancy, hours

worked, facility usage, work performed, and departmental expenses.

Issue supplies and equipment to workers.

Recommend or arrange for additional services, such as painting, repair work,

renovations, and the replacement of furnishings and equipment.

Shift Manger 01/2004 to 11/2010

Rally's Hamburgers – Bowling Green, OH

Train workers in food preparation, and in service, sanitation, and safety procedures.

Perform various financial activities .

Resolve customer complaints regarding food service.

Observe and evaluate workers and work procedures to ensure quality standards

and service, and complete disciplinary write-ups.

Assign duties, responsibilities, and work stations to employees in accordance with

work requirements.

Perform personnel actions, such as hiring and firing staff, providing employee

orientation and training, and conducting supervisory activities, such as creating

work schedules or organizing employee time sheets.

Recommend measures for improving work procedures and worker performance to

increase service quality and enhance job safety.

Education

GED: Clerical Specialist

Penta Career Center - Perrysburg, OH

Contact this candidate