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Customer Service Medical

Washington, District of Columbia, United States
January 26, 2017

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Alexandra D. Jennings

Washington D.C. *****



To obtain employment with a reputable and established company that will allowme to utilize my various experiences to the highest degree possible. I am available for work immediately with great references. Seeking a position for the long term. Q UALIFICATION

Optometric Technician

Experienced in Topcon Auto Retractor, CT-80 Non Contact Tonometer, Humphrey, Visual Field Test

1 year Optician

Manager Experience

Insert And Remove Class

Electronic Medical Records (EMA)


Mayor’s Clean-up Initiative, Washington DC ( June 2013-August 2013) Maryland Parks & Planning, Brandywine MD(June 2013) E DUCATION

Penn Foster

Area Of Study : Criminal Justice

May 2016-Present

Rasmussen College-Florida

Area of Study: Justice & Human Services

July 2014-December 2014

Frederick Douglass High School- Upper Marlboro MD

August 2008-May 2012


A merica's Best Contacts & Glasses, Forestville MD

Technician ( January 2015-Present )

Ensure high quality customer service .Ensuring that pre test and through and complete medical histories are obtained with a particular emphasis on establishing the chief complaint of a patient. Perform pretesting to including Visual Field Testing, Auto-Refraction; Tonometer Reading ; Auto Lensometer reading and Visual Acuities are accurate for Doctors use. Completes referral forms, writes prescriptions an assisting in patient service an education. Maintains accurate patients records. Orders and maintains supplies and pharmaceuticals as directed.

O ptician ( October 2014-Present)

Prepare work orders that give ophthalmic laboratory technicians information needed to grind and insert lenses into a frame. I also adjusted the eyeglasses to fit the customer properly and comfortably. Some also fix, and refit broken frames all while instruct clients about adapting to, wearing, or caring for eyeglasses. Following prescriptions from ophthalmologists and optometrists, fit eyeglasses and contact lenses Examine written prescriptions to determine the specifications of lenses.I recommend eyeglass frames, lenses, and lens coatings after considering the prescription and the customer’s occupation, habits, and facial features. measure clients’ eyes, including the distance between the centers of the pupils and the distance between the ocular surface and the lens.

Receptionist (September 2014-April 2016)

Answering telephone calls and dealing with face to face enquiries. Politely greeting patients and visitors. Explaining the practice procedures to new patients. Dealing with all requests in an efficient and courteous manner. Opening post and forwarding it onto the relevant parties. In charge of the doctor's diary. Scheduling appointments for patients while checking patients in and out. Making sure that the appointments system runs smoothly. Updating the computer system with appointments and personal details on the patient. Maintaining a clean reception area to show a professional image. Arranging any necessary follow up appointments for patients. Filing away patients files. Washington Eye Specialist


(April 2016 -Present)

Attend to patients on the phone and in person. Coordinate and organize appointments and documentation to facilitate the smooth running of the healthcare environment and support delivery of quality patient care. For example greet patients, register patients according to established protocols. Assist patients to complete all necessary forms and documentation including medical insurance, ensure patient information is accurate including billing information. Inform patients ofmedical office procedures and policy, maintain and manage patient record,answer incoming calls and deal with inquiries,transfer calls as required, schedule patient appointments, collect co-pays and payments Maintain stock of forms and office supplies, ensure reception area is well maintained, neat and clean,safeguard patient privacy and confidentiality.


Available upon request

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