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Customer Service Data Entry

Location:
Miami, Florida, United States
Salary:
open
Posted:
January 18, 2017

Contact this candidate

Viviana Leon Bermudez Tel.305*******

Email. acycn4@r.postjobfree.com

OBJECTIVE

Seeking a position utilizing exceptional skills and ability to provide prompt and courteous service to the patrons in order maximize revenue and customer satisfaction.

HIGHLIGHTS OF QUALIFICATIONS

• Over 7 years’ solid experience as a server and customer service

•Sale representative for medical plan

• Highly skilled in serving food and beverages to guests and patrons

• In-depth knowledge of standard operating procedures of hotels and resorts

• Well-versed in presenting bill and accepting payment

• Bilingual: English and Spanish

•3 years Handled all payroll activities for 60+ employees and ensured posting of checks before end of month

•Phone attendant

Education

Miami Senior high (class 2005)

El Llano (LA E.S.O) –Asturias -Spain

CORE COMPETENCIES

– Menu Presentation – Order Synchronization

– Order Synchronization – Table Clearing

– Beverage Preparation -Phone Attendant

– POS Handling

– Bill Processing -Payroll

-Quickbooks

PROFESSIONAL EXPERIENCE

Chilis Restaurant -Hialeah,Florida (305)***-****

Waitress-present since 2009

• Greet guests and accompany them to their tables

• Present menus and respond any questions regarding menu items

• Serve food and beverages

• Check regularly with guests to make sure that they are enjoying their meals

• Take necessary action to resolve any complaints

• Prepare and serve specialty dishes at tables

• Inform patrons of each day specials

• Describe meal constituents and cooking methods to patrons

• Take dishes and glasses away from tables and counters

• Prepare list of overall meal costs along with sales taxes

• Stock service areas with supplies; coffee, food, tableware, and linens Sunshine Roofing-Hialeah,Florida (786)***-****

Office assistant -from 2006 to 2009

•Handled all payroll activities for 60+ employees and ensured posting of checks before end of month

•Answered incoming calls (avg. 40/day) resolving issues with both customers and billing department

•Improved customer service rating by 15% by training other employees in correct phone handling

•Converted manual payroll system into all digital system, designing, implementing and training staff on usage

•Analyzed all company data entry systems and prepared recommendations for system-wide efficiency improvement Westland Mall Call center (customer service rep) Hialeah,(305)***-****

•Stores directory

•Phone Attendant

•Gift cards •Cashier



Contact this candidate