Kenneth L. Hamilton, Jr

**** ******* ****-*********, **** 43004-614-***-****

ad4bcw@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

A devoted and experienced employee with an enthusiasm towards customer relations and the desire to advance with a growing company. My employment history demonstrates versatility, experience and excellence. Quickly receives and excels in all methods, procedures, and tasks. People oriented, organized, determined, reliable, hardworking, able to work independently and/or with team. PROFESSIONAL EXPERIENCE

Greater Columbus Convention Center

08/2022-11/2022

Traffic Safety Agent

• Ensure and maintain the safety of all Convention Center parking garages and lots

• Direct traffic

• Monitor unauthorized activity in all lots and garages

• Assist customers as needed

• Parking lot, garage and hallway surveillance

Mes Logistics (Amazon)

10/2021-01/2022

Delivery Driver

• Delivered packages from warehouse to residential homes and businesses.

• Logged deliveries in a timely manner.

Transworld Systems Inc-Dublin, Ohio (Remote)

05/2021-08/2021

Collection Specialist

• Resolved customer inquiries via telephone and written correspondence in a timely and appropriate manner.

• Contacted individuals who owed Military related debts and assisted them with debt resolution.

• Answered incoming phone calls (billing and payments, authorizations).

• Conducted outbound phone calls (billing and payments, authorizations).

• Promoted tools and technology to improve and enhance payment process.

• Supported the contractual agreement with the customer/client to ensure compliance with local/state/federal regulations.

• Assisted customers in getting set up with our Credit Card payment department. Kelly Services-Columbus, Ohio

10/2020-12/2020

Case Manager

• Resolved patient inquiries via telephone and electronic correspondence in a timely and appropriate manner.

• Answered incoming phone calls from Intake and Patients wanting to modify or upgrade their health insurance plans.

• Set up and and advocacy.

• Suppored the contractual agreement with the customer/insurer while adhering to HIPAA Regulations.

Amazon -Columbus, Ohio

11/2019-01/2020

Delivery Driver

• Delivered packages from warehouse to residential homes and businesses.

• Logged deliveries in a timely manner.

Capital Recovery Systems -Gahanna, Ohio

5/2018-7/2019

COLLECTIONS REPRESENTATIVE

• Resolved customer inquiries via telephone and written correspondence in a timely and appropriate manner.

• Contacted individuals who owed government related debts and assisted them with debt resolution.

• Answered incoming phone calls (i.e. eligibility, billing and payments, authorizations).

• Promoted tools and technology to improve and enhance payment process.

• Supported the contractual agreement with the customer/client to ensure compliance with local/state/federal regulations.

• Assisted customers in getting set up and utilizing the online payment portal. Lowe’s - Reynoldsburg, Ohio

1/2018-12/2018

CUSTOMER ASSOCIATE/DELIVERY DRIVER

• Assist in Loading, unloading and preparing

• Following delivery driving routes and time schedules for appliances

• Lot attendant

• Complete logs and reports

• Handling cash

• Making sure merchandise was in order and correct for customer satisfaction Xpo Logistics - Etna, Ohio

8/2017-12/2017

PICKER/PACKER

• Tagging and labeling merchandise

• Box, wrap and pack merchandise in accordance with relevant procedures and standards

• Data entry for inventory and logistics software programs

• Inspecting and documenting (impaired or damaged merchandise items)

• Acquired and handled fragile merchandise

EDUCATION

Highschool

Bridgescape Academy, Cleveland OH

2013-2014

General Studies/Computer Technology

ECOT - Columbus, OH

2011 – 2013

General Studies

PROFESSIONAL REFERENCES

Toya Davis 614-***-****

Devonte Jones 614-***-****

Ann Sumlin 216-***-****

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