KAREN E. BURTON

**** **** **., **** ***, Columbus, OH 43224

Ph. 614-***-****

ad4fs2@r.postjobfree.com

Summary:

•Over 30 years’ experience in general office procedures, front desk operations and receptionist duties, and over 7 years in customer service, call center, payroll and human resources, recruiting, training and managing personnel.

•Can operate many types of office, cash, and photocopy equipment, and personal computers, as well as hand tools, small power tools, and cleaning equipment.

•Proficient with Microsoft Office programs, Generations, NexGen and other data retrieval programs.

•Experienced in large and small-scale inventory tracking, shipping and receiving, planning public and private events, canvassing/publication distribution, and residential and commercial cleaning.

•Skilled in general office procedures, telephone operation, public presentations, personal computer operations, warehouse operations, and domestic and commercial cleaning.

•Over 10 years’ experience in home health care - vital signs, diabetic glucometer testing, blood pressure, injections, catheterizations, transfers, bathing, skin care and personal care. Pofessional experience in home health care.

Education:

•Completed phlebotomy and field technician courses at Ohio School of Phlebotomy, with externship at LabCorp, Westerville OH. Certification has expired.

•Completed two HIPAA training courses, a Customer Connections course, NASCO program training, 12-week.

•Customer Service course and related computer programs as required by Anthem BC/BS for the position of Customer Service Representative.

•Completed courses in Customer Service and Customer Relations, Coding and Processing, and company policies as required by Anthem and Vision Service Plan.

•High School Diploma, two years at Ohio State University, and coursework at Columbus College of Art and Design.

Skills:

•Search engines

•Microsoft Word

•Customer service

•Microsoft Office

•Multi-line Phone Systems

•Customer support

•Technical support

•Data entry

•Microsoft Excel

•Operating Systems

•Problem-solving

•Flexibility

•Teamwork

•Reliability

•Payroll

•Records Management

Professional Experience:

Alpha Rae Employment (Temporary), Columbus, OH

November 2023-February 2024

Health Information Technician

•Medical Records: data entry, filing, retrieving, and maintenance.

Kelly Temporary Services, Columbus OH

June 2023-August 2023

•Warehouse worker

•Rickernbacker Air Show Attendant

Quantum Health Services Call Center, Dublin, OH Mar 2023 - May 2023

Patient Service Representative

•Inbound/outbound calls to provide healthcare benefit information and claim resolution to patients and healthcare providers.

Home Instead Senior Care - Gahanna, OH Aug 2022 - Mar 2023

Home Health Aide

•Provide health care services in patients residences.

•Light Housekeeping, cleaning, meal preparation, mailing, and errands.

•Transport and accompany patients to doctors office, to hospital, and shopping.

•Assist clients with taking medications.

•Monitor and record blood pressure, body temperature, food and fluid intake.

•Assist with clients’ personal care activities.

•Provide companionship in leisure activities.

Home Instead Senior Care - Lebanon, TN Feb 2020 – June 2022

Home Health Aide

•Provide health care services in patients’ residences.

•Light Housekeeping, cleaning, meal preparation, mailing, and errands.

•Transport and accompany patients to doctors office, to hospital, and shopping.

•Assist clients with taking medications.

•Monitor and record blood pressure, body temperature, food and fluid intake.

•Assist with clients’ personal care activities.

•Provide companionship in leisure activities.

Cigna Insurance Company (Collabera Temporary Employment) - Nashville, TN Nov 2019 – Dec 2019

•CTS—processing Medicare Applications

Lower Lights Christian Health Center - Columbus, OH Sep 2014 - Oct 2019

Medical Records Clerk

•Created procedure manual for processing Medical Records.

•Receive all faxes and mail and distribute to appropriate department and personnel.

•Process requests for patient medical records according to HIPAA regulations and company policies.

•Update patient medical records daily.

•Scan paper and electronic medical documents into patient files.

•Call patients with appointment reminders.

•Fill in front office/reception desk and schedule patient appointments.

V.I.P. Waste Services, LLC (part time) - Reynoldsburg, OH Jan 2014 - Jan 2015

Housekeeper, Personal Assistant to CEO

•Light Housekeeping, cleaning, meal preparation, mailing, and errands.

R&K Burton Enterprises, Inc.; One Lane Bridge, Inc. (Personal Business) - Columbus, OH Jan 94 - Feb 2015

•Desktop Publishing

•Residential & Commercial Cleaning

•Home Health Care

•Casual Labor

•Plan, book and perform Live Historical Music Programs

•Create Native American Inspired crafts, jewellery, and leather items

Garden City Group through Call Me Staffing (Temporary Employment Service) - Dublin, OH Oct 2010 - Sep 2011

Customer Service Representative/GCCF call centre, and Mailroom Agent

•Listen to customers' concerns, issues and questions.

•Resolve customers' concerns and answer customers' questions about compensation for damages from the BP oil spill.

•Maintain a positive attitude and calmly respond to customers' complaints.

•Sort and deliver incoming mail by department and/or employee to ensure timely distribution.

•Sort and deliver interdepartmental mail including notices and memoranda.

•Operate mail machines including the postage meter, photocopying machine, and mail folding and inserting machine.

Safelite Solutions/Safelite Auto Glass (part time) - Columbus, OH Sep 09 - Sep2010

Customer Service Representative/ Safelite Contact Call Center

•Listen to customers' concerns, issues and questions.

•Resolve customers' concerns and answer customers' questions about benefits and services.

•Maintain a positive attitude and calmly respond to customers' complaints.

•Schedule appointments for Safelite services.

•Verify insurance coverage information, alter existing scheduled appointments, and answer customer questions.

Installed Building Products - Columbus, OH Oct 08 - Feb 09

Payroll Coordinator

•Check payroll information for accuracy.

•Coordinate with HR about changes in payroll (e.g., terminations, new hires)

•Oversee electronic payments and distribution of payroll checks.

Star Services - A premier home healthcare agency - Gahanna, OH May 05 - Oct 08

Payroll Manager, HR Assistant, Billing Assistant

•Maintain employee files and patient files.

•Created procedure manual for processing payroll.

•Process attendance records and other documents.

•Check payroll information for accuracy and ensure all relevant paperwork is in order.

•Coordinate with HR about changes in payroll (e.g., terminations, new hires)

•Oversee mailing and distribution of payroll checks.

Anthem Blue Cross and Blue Shield Worthington, OH Sept 01 – Sept 04

Customer Service Representative, ITS Call Center

•Listen to healthcare providers' concerns, issues and questions.

•Resolve healthcare providers' concerns, answer questions, and resolve claims issues.

•Maintain a positive attitude and calmly respond to complaints.

Volunteer Experience

Vineyard Christian Fellowship, 6000 Cooper Rd. Westerville, OH 43068 Ph. 614-***-**** Rich Nathan, Danny Meyer, Craig Heselton, and Bill Christianson, Pastors. Feb 1989—2001

Computer Projection Coordinator

•Set up and operated soundboard for music ministry, 1 year (now a separate ministry).

•Created and maintained Access database song files for projection ministry.

•Created PowerPoint slides and presentations for regular services and special events.

•Recruited, trained, and scheduled projectionists for regular services and special events.

•Wrote computer projection instruction manuals and revised as needed.

•Created and published computer projection newsletter.

•Operated PowerPoint slide presentations for regular services and special events.

•Trained new Computer Projection Coordinators.

Bellows Elementary School, Ohio Avenue Elementary School, Oakland Park Traditional School, Columbus

Marcia Morrill, Teacher Ph. 740-***-**** Sept 1970-1977 (As needed; about 5 years’ altogether).

•Teaching Assistant: 3rd, 4th, and 5th grades

Early employments include Veterinary Assistant/Animal Caretaker, Stable Hand, Retail Sales and Management

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