Customer Service Representative
Resume:
Shanel Baker
Customer Service
Profile
Seasoned Customer Service Representative with 11 years of
experience. Excelled in fast-paced environments, and delivering exceptional account services.
Employment History
Customer Service Representative at Gemstar Homes, Columbus January 2018 — January 2024
portfolio.
• Leveraged real estate knowledge to drive socially conscious investment initiatives, fostering community development and mitigating homelessness issues.
• Negotiated strategic investment deals, enhancing the profitability and diversity of the company's real estate portfolio. Flight Attendant at Commutair/United Express, Washington June 2016 — December 2017
• Ensured passenger safety and comfort by proficiently executing emergency procedures and protocols, maintaining certification in first-aid and CPR.
• Demonstrated excellent communication skills, engaging with passengers from diverse cultural backgrounds to
Customer Service Representative at Hands On Health and Wellness, Columbus
February 2016 — May 2016
• Enhanced client rapport and loyalty by delivering personalized account assistance and maintaining high service standards during peak tax season.
• Demonstrated strong problem-solving skills to identify root causes of customer issues and provide effective solutions Customer Service Representative at JC PENNEY LOGISTICS, Columbus
June 2012 — October 2016
• Provided comprehensive support for customer inquiries, including order placement and shipment tracking, ensuring timely and effective resolution of issues.
• Employed strong communication skills to address and satisfy the needs of a varied clientele, enhancing customer satisfaction and loyalty.
Education
Certificate of Education, COLUMBUS STATE COMMUNITY COLLEGE, Columbus
March 2017 — September 2017
Details
**********@*****.***
Skills
Fast Learner
Adaptability
Communication
Time Management
Management
Customer Satisfaction
Client Rapport
Customer Service
Active Listening
Languages
English
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