Deepti Ashish Karnad

: +91-810*******; : acy0qn@r.postjobfree.com

: G1, Flat no. A -201, Apna Ghar, Ambadi Road, Nr. Akshaya Restaurant, Panchvati, Vasai West, Thane Palghar- 401202.

Industry Professional

Seeking managerial level assignments in an organization of repute which provides me avenues for professional learning and makes good use of my technical skills and encourages individual growth

PROFILE

Astute and results driven professional currently working as a business developer in the capacity of International /Domestic fluid, abreast with the various managerial and operational concepts of the Logistic, Pharma, Tender & banking sector with an indomitable urge to learn and apply.

Expertise in managing Sales Development & Credit Operations and implementing strategies towards enhancing business volumes and growth as well as analyzing & assessing revenue potential in new business opportunities.

Excellent Relationship Management skills, articulate, combine strong business acumen with the ability to conceive profitable and efficient solutions utilizing technology. Core strengths in building and nurturing relations with clients to ensure their retention and continued patronage.

Proficient in managing & leading teams for running successful process operations & experience of implementing procedures, service standards for business excellence.

Core Competencies

Credit Analysis/Management Sales Operations Business Development Liaison/Coordination Customer Relationship Management Strategic Planning Strong Interpersonal Skills MIS

PROFESSIONAL EXPERIENCE

Saicare Services

Business Development Manager (Inside Sales) _Nov’14 – Nov’16

Direct Co-ordination via email, telephone for Sales & Services for all over India for Pest Control & House Keeping Module.

Looking after all the telephonic Customer Care related queries for Pest Control & Housekeeping Module.

Keeping updates of all sales file monthly / weekly business related to Pest Control & Housekeeping Module.

Interacting & handling the Technical Team regarding scheduled Services, Follow up Services, Second & Third Services, Renewals and Complaint Services etc.

Looking after all the Back office related work for Pest Control & Housekeeping Module.

Making & Updating Service Cards for Residential & Commercial Customers.

Making Invoices & other related Payment entries, cheques and fund transfers for above Modules.

To do a Daily Follow up of Customer Technical Services and make a reminder call to all concerned Customers for Service.

Providing timely services to both Residential & Commercial Clients, issuing AMC agreement copies (Yearly services) for Commercial Clients and maintaining the client relation.

Updating services charts, scheduling the services as per monthly, half yearly or bi-monthly services and sending the technicians for handling services or complaints if any.

Adhering to the Term and Condition of the company as applicable, explaining the T& C to the clients or customer. Giving discounts, offers and Jumbo Packages to them as per their requirement.

Ganesh Benzoplast Ltd.

Tele-Marketing Executive Sep’12 –July’14

Handling a Team of 10 Tele Sales Executives

Taping Prospects converting the Sales Lead.

Making tele-calls to generate new prospects for achieving product sales.

Finding out about understanding the regulatory requirements for registering such products in India, distribution channels, setting up distributorships including price structures

Generating Appointments for Sales Team.

Communicating with clients for Pre & Post Sales.

Generate prospects over the phone.

Send mailers, maintain complete database & reports.

Closing of leads.

Ensure that all customer’s problems are properly identified by asking leading questions

Give support to customer’s by giving the needed information using available resources

E-Procurement Technologies LTD.

International Business Development Executive Dec’11 – Aug ‘12

Promoting the subscription services of TenderTiger.com via telecom/online in the international market.

Handling international client for their tender search, providing relevant government tenders.

Providing them with the value, region and sectors tender as per their business line.

Handling clients from Europe, Middle East and Asian countries giving them post sale service.

B2B business scenario, dealing with currency exchange and providing client with the documentation for fund transfer, TT transfer and via transfer.

Offering the client with free trail service providing them with the user ID and password.

Online communication via email and chat (Skype).

ICICIBANK- (I process)

Phone Banking Officer Aug ’06 – Nov ‘11

Worked with Bank’s Liabilities & handled customers like HNI and common bank a/c holder’s depository related investments.

Updated customer regarding new product and rate of interests on a regular bases & also updated lead files, call count files, feedback files, value files, and attendant sheets for group on a regular base.

Handled SMS based calls & tackling instant PI & maintained MIS for group.

Achieved a target by booking a 15 lakhs of deposit in a particular day and 10 leads in a particular day.

ACADEMIA

Bachelor in Arts 2006 A.V. College of Arts, Mumbai University

Higher Secondary Certificate 2002 A.V. College of Arts, Maharashtra Board, Vasai

Diploma in Office Automation 2006 Smile Computer Education Centre Date of Birth: 11th January 1983

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