Elizabeth Olivares

***** ******** *******

Katy,Texas 77491

Cell: 346-***-****

Email: acxwuy@r.postjobfree.com

Summary

A reliable and proactive individual with 10 years’ experience in Call Center Environment, with 4 years’ experience working in Small Business / Residential Dept. An excellent team member, able to work independently and communicate effectively. A great motivator.

Experience

Jungheinrich, Houston Texas 2013-2015

Sap Specialist

Create ECN;s and release to Production on a timely manner.

Create, Search and Maintain Drawings within SAP and Configurator

Creation of Bill of Materials, create new material, drawing numbers in SAP

Make changes as needed using updated specs and documentation

Make sure drawings, boms and configurator are all in sequence along with CDI, SAP, and Catia.

Emerson, Waller Texas 2012- 2013

Document Control Coordinator

Review ECN’s for completeness and Process, Distribute on a timely manor

Search and Maintain Drawings within Engineer Documentation Drive

Creation of Bill of Materials, create new item numbers using Man Man and Oracle

Ensure Quality and Regulatory compliance by reviewing ECN files.

Make changes as needed using updated specs and documentation

Maintain quality engineering databases by entering and maintaining information

Reliant Energy, Houston Texas 2002- 2010

Customer Service Rep

CSR, to give professional customer service to our clients by assisting customers with their entire electricity needs

FCR Res, to assist our customers with their billing issues, make corrections as needed and or send referrals to departments per issue. Do call backs when customer request as issues are resolved. Explain in detail of our Campaign offers and how they would benefit. Team motivator to challenge who can reach the highest sales.

FCR Business, to assist our customers with new esids temp and perm meters move in and move outs for both the Builders, and Apartments. Using fax request, online request, and by telephone.

Zoyto, Houston Texas 2001- 2002

Customer Service Representative

CSR, to give professional customer service for our clients by assisting our customers with their entire fulfillment needs.

Providing business solutions to our clients, and our customers

Lead and training of all the new CSR’s as needed

Life Stream International, Woodlands Texas 2000- 2001

Document Control Coordinator

Review RCN’s for completeness and process, distribute on a timely manner

Review documents for completeness and accuracy

Control and account for all copies distributed per the RCN

File all completed RCN and controlled documents per applicable procedures

Ensure Quality and Regulatory compliance by reviewing RCN files

Maintain applicable external standards, Technical files, and validation protocol

Maintain quality engineering databases by entering and maintaining information

Contributes to team effort by accomplishing related results as needed

K-Tec Electronics, Sugarland Texas 1999- 2000

System Configuration

Review and verify that all customer information entered into the system is correct and theral

Make changes as needed using updated specs and documentation

Research variances and make adjustments as needed in Rally

Evaluate Job Packet Discrepancy by reviewing information on Rally and make adjustments were needed

Process ECN’s and SPS to make request for changes on customer drawings, and or BOMs

System Configuration

Review Customer BOM and submit ECN’s, SPS to make corrections were needed

Contact vendors, suppliers and request material pricing

Develop detailed work instructions in Rally for associates to use as building guide

Print Quotes “ATC” and submit to customers for approval on new accounts

Education

Microcomputer Technology Institute, Houston Texas

ASS Degree in Electronic Technology

Champions School of Real Estate, Inc.

Loan Processing and Loan Underwriting

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