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Customer Service Sales

Location:
South San Francisco, CA
Posted:
November 07, 2019

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Resume:

Matthew Saiki

Sunnyvale, CA *****

acxgs8@r.postjobfree.com

669-***-****

Authorized to work in the US for any employer

Work Experience

Prep Foods Associate Team Leader

Whole Foods - Cupertino, CA

February 2019 to Present

Assist in the training of new hires. Assist in leadership duties when supervisors are not present. Answer general questions from customers. Assist customers locate items in store.Prepare sandwiches, burritos, and chickens. Clean equipment and work areas per health laws. Cashier/ Customer Service Representative

Home Depot

January 2017 to Present

Greet customers as they walk in store. Answer general questions regarding company policie. Process customer transactions. Process returns, exchanges and refunds. Backroom Associate

Sunnyvale, CA

August 2009 to December 2009

Locate back stock merchandise on backroom shelves. Create labels for merchandise that does not have correct label. Pull back stock merchandise from backroom shelves quickly and accurately upon request from sales floor. Receive new shipments of merchandise. Push merchandise onto sales floor and accurately shelve items. Assist sales representative locate, and pull merchandise for sales floor. Sales Agent

Reservations - San Jose, CA

June 2006 to October 2006

Answered phone. Quoted prices on, and sold travel packages. Processed sales orders. Answered trouble calls. Answered questions regarding insurance, and company policies. Assisted customers with company website issues. Verified airline, and hotel availability. Changed, and updated customer reservations. Researched work history on customer reservations. Verified status on customer travel documents. Answered general questions regarding hotels, and destinations. Took payments over phone. Researched, and resolved billing

issues.

Packaged sales

Materials Handler - Sunnyvale, CA

August 2004 to June 2006

orders for shipment.

Inspected vials prior to shipping sales orders. Verified status of sales orders. Documented inventory status of sales orders. Sales Agent

Reservations - San Jose, CA

June 2001 to April 2004

Answered phone. Quoted prices on, and sold travel packages. Processed sales orders. Answered trouble calls. Answered questions regarding insurance, and company policies. Assisted customers with company website issues. Verified airline, and hotel availability. Changed, and updated customer reservations. Researched work history on customer reservations. Verified status on customer travel documents. Answered general questions regarding hotels, and destinations. Took payments over phone. Researched, and resolved billing

issues.

Customer Service/Sales Associate

Stoesser Register Systems - Mtn. View, CA, US

August 2000 to March 2001

Answered phone. Quoted prices on, and sold parts for printing equipment. Processed sales orders. Answered trouble calls. Answered questions regarding company policies. Assisted customers with company website issues.Processed RMA orders. Verified availability of parts with inventory department prior to shipping sales orders. Verified shipping status of sales orders with shipping

department. Created parts numbers for new parts. Changed, and updated customer accounts. Researched work history on customer accounts. Answered general questions about parts. Took payments over phone. Researched, and resolved billing issues.

Customer Service Representative

Pacific Gas & Electric - San Jose, CA

May 2000 to August 2000

Answered phone. Quoted prices on, and sold various services. Processed sales orders. Answered trouble calls. Answered questions regarding company policies. Assisted customers with company website issues. Scheduled service appointments. Troubleshot service issues. Answered general questions regarding services, and energy saving tips. Changed, and updated customer accounts. Researched work history on customer accounts. Made payment arrangements with customers. Took payments over phone. Researched, and resolved billing issues. Customer Service/Sales Associate

TCI Cablevision - San Jose, CA

February 1999 to March 1999

Answered phone. Quote prices on, and sold various services, and equipment. Processed sales orders. Answered trouble calls. Answered questions regarding company policies. Assisted customers with company website issues. Scheduled service appointments. Troubleshot service issues. Answered general questions regarding services, and special packages. Changed, and updated customer

accounts. Researched work history on customer accounts. Made payment arrangements with customers. Took payments over phone. Researched, and resolved billing issues.

Major Accounts Representative

MobileComm - Mtn. View, CA, US

August 1997 to January 1998

Answered phone. Quoted prices on, and sold various services, and equipment. Processed sales orders. Answered trouble calls. Answered questions regarding insurance, and company policies. Troubleshot service issues. Processed returns, and exchanges. Answered general questions regarding services, and equipment.

Provided general support for sales staff. Managed 27 major accounts. Changed, and updated client accounts. Researched work history on client accounts. Upgraded, and downgraded client services. Activated, and deactivated client services. Took payments over phone. Researched, and resolved billing issues. Education

BS in Journalism

San Jose State University - San Jose, CA

1988 to 1992

Skills

• Customer Service

• Food Service

• CSR

• Customer Care

• Customer Support

• Call Center

• Crew Member

Assessments

Customer Focus & Orientation — Highly Proficient

April 2019

Measures a candidate's ability to respond to customer situations with sensitivity. Full results: https://share.indeedassessments.com/share_assignment/zqiapzmqlzbdb9ar Customer Focus & Orientation — Highly Proficient

April 2019

Measures a candidate's ability to respond to customer situations with sensitivity. Full results: https://share.indeedassessments.com/ share_to_profile/95456e9876104edab0e738ea2324afdfeed53dc074545cb7 Data Entry — Completed

March 2019

Measures a candidate's ability to accurately input data and effectively manage databases. Full results: https://share.indeedassessments.com/ share_to_profile/8015427964c5cdff1482b111cb51f7dceed53dc074545cb7 Call Center Customer Service — Proficient

April 2019

Measures a candidate's ability to demonstrate customer service skills in a call center setting. Full results: https://share.indeedassessments.com/ share_to_profile/4a93d28a286017cf40247a52c4f55723eed53dc074545cb7 Customer Focus & Orientation — Highly Proficient

June 2019

Responding to customer situations with sensitivity. Full results: https://share.indeedassessments.com/ share_to_profile/157c9cf427142cf10f65b9dc5bb494bceed53dc074545cb7 Sales Skills: Influence & Negotiation — Completed

June 2019

Using influence and negotiation techniques to engage with and persuade customers. Full results: https://share.indeedassessments.com/ share_to_profile/7231dbf49ae215829e2fe1c07f4114f1eed53dc074545cb7 Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.



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