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Customer Service Assistant

Location:
Huntersville, North Carolina, 28078, United States
Salary:
12.00
Posted:
October 31, 2016

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Resume:

ALISON TROUTMAN WEATHERS

***** ***** **** ***** *********, NC 28031 704-***-**** (M) acxbsb@r.postjobfree.com

ADMINISTRATIVE ASSISTANT / CUSTOMER SERVICE REPRESENTATIVE

Dynamic, qualified and highly ethical professional and with over 20 years experience providing key support in the areas of elementary teaching, child care, and staff assistant at a Medical Center performing administrative duties. Expert in analyzing data, resolving problems and providing superb customer service. Experienced in developing process improvements that streamline workflow, and coordinating schedules. Excellent in working with clients, students, business associates and business owners to develop strategic goals and sales action plans. Creative problem solver and team player who thrives in a collaborative and dynamic environment. Driven by new challenges and desire to be successful in all endeavors.

AREAS OF EXPERTISE

Child Development

Great MS Office Skills

Crisis Management

Business Development

Great Customer Service

Oversee all Phases of Projects

Excellent Communication Skills

Extremely Creative

Office Management

Team Leadership

Focus under pressure

Presentations & Reports

PROFESSIONAL EXPERIENCE

DAVIDSON UNITED METHODIST CHURCH, Davidson, NC 2013 – 2015

Child Care Worker

Take care of various aged children during church and various weekly church meetings.

Duties include dressing children, changing diapers, entertaining the children, supervising independent play, and preparing food.

CHARLOTTE MECKLENBURG SCHOOLS, Charlotte, NC 2011 – 2012

First Grade Teacher

Proactively taught and evaluated eighteen first graders daily.

Developed and implemented lesson plans under the North Carolina Common Core Curriculum.

Handled communication with parents regarding their child.

Performed statewide DIBELS testing and reporting of data as required by the state.

CHARLOTTE MECKLENBURG SCHOOLS, Charlotte, NC 2010 – 2011

Title 1 Tutor

Tutored at risk children grades Kindergarten-Fifth Grade in the area of literacy.

Proposed, implemented and conducted tutor performance assessments and maintained all tutorial related records.

DAVIDSON UNITED METHODIST CHURCH, Davidson, NC 08/2010 – 11/2010

Three’s Teacher

Co-taught a three-year old classroom and worked with twelve three year olds in a church preschool setting.

Class activities include circle time twice a day, twenty-five minutes of playground time.

Incorporated two sessions of independent centers- art, reading, writing, science, sensory, imaginary play and manipulates.

DAVIDSON UNITED METHODIST CHURCH, Davidson, NC 2009 – 2010

Substitute Teacher

Provided substitute support to preschool teachers as needed.

Supervised children during extra-curricular activities, (lunch, playground, etc.).

Developed and enforced classroom rules.

DAVIDSON UNITED METHODIST CHURCH PRESCHOOL, Davidson, NC 2005 – 2007

Assistant Teacher

Worked three days a week with four year olds in a church preschool setting.

Class activities included two circle times daily and thirty minutes of outside independent playtime.

Other activities included centers- reading, writing, science, sensory, kitchen, art and manipulates.

CHARLOTTE MECKLENBURG SCHOOLS, Charlotte, NC 2004 – 2007

Clinical Observation Hours

Observed and taught at various K-5 grade levels.

Designed and implemented a science lesson on the Five Senses.

Observed and assisted in the areas of literacy, science, math and social studies.

Performed case studies on students based on specific criteria.

oAided at other Community Schools and Summer camps.

CAROLINAS MEDICAL CENTER, Charlotte, NC 1991 – 1999

Staff Assistant

Reported to the Vice President of CMC Myers Park, Director of Nursing CMC-Myers Park and the QA and In-service Coordinator.

Activities included answering telephones, taking messages, keeping up with budget items for our department.

Coordinated with Nurse Managers of the different clinics within CMC-Myers Park, sorting mail, typing Quality Assurance Reports, take meeting minutes for various meetings.

EDUCATION

Fast Track MAT program in Reading and Elementary Education, K-6, University Of North Carolina Charlotte

Bachelor of the Arts in Psychology, Minor in Sociology, University Of North Carolina Charlotte, Dean’s List

Associate in Science, Lees-McRae College, Cum-Laude Graduate, Medical Secretary’s Award



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