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Customer Service Support

Portland, Oregon, United States
January 08, 2017

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Carolyn T. Morgan

(503) ***-**** Portland, OR


* ***** ** ********** ********* customer support in busy call center environments for public utility and insurance industry employers.

An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty.

Strategic-relationship/partnership-building skills listen attentively, solve problems creatively, and use tact and diplomacy to find common ground and achieve win-win outcomes.

Excel in listening to customer needs, articulating product benefits and creating solutions that provide value to the customer.


Conferred with customers by telephone to provide information about products or services, take and enter orders, cancel accounts, or obtain details of complaints.

Checked to ensure that appropriate changes were made to resolve customers' problems.

Resolved customers' service and billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

Referred unresolved customer grievances to designated departments for further investigation.

Determined charges for services requested, collected payments, or arranged for billing.

Solicited sales of new or additional services or products.

Processed over 50 calls per hour in inbound call center.

Consistently met time on call metrics while still maintaining excellent customer service.

Exceeded monthly sales goals for product sales and plan upgrades for existing and new customers.

Followed company script for every call to maintain consistency and accuracy in information sharing.

Notated and kept accurate case notes for every customer during every call.


Randstad Customer Service Representative 2008-2009

ACS \ Xerox Computers Customer Service Representative 2007-2008

Urban League Volunteer Customer Service Representative 2010-2011


Mt. Hood Community College GED Program 2005-2006

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