Resume

PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

JILLIAN C CRANE

**** ********** **., ********, ** 19020 H: 267-***-**** C: 267-***-**** acx5vc@r.postjobfree.com

Enthusiastic with a strong desire to succeed. Excellent networking, research, and information gathering abilities. Self - starter who is a multi-tasker. Strive to develop lasting relationships by applying my customer service skill through my past experiences. Committed to approaching administrative tasks with tenacity and attention to detail. Organized Medical Records Clerk with the ability to readily adapt to changing environments and demands. Patient-oriented Medical Receptionist with strong attention to detail, professional telephone etiquette and organization skills. 80 WPM typing speed

Professional phone etiquette

Excellent communication skills

Customer service-oriented

Articulate and well-spoken

Accurate and detailed

Multi-line phone proficiency

Critical thinker

Spreadsheet management

Filing and data archiving

HIPAA compliance

Medical billing

Word processing

Maintains confidentiality

Patient charting

Clerical support

Excellent multi-tasking ability

Friendly nature

High accuracy

Organizational skills

Microsoft Office expertise

Pleasant demeanor

Advanced clerical knowledge

Invoice processing

06/2014 - 06/2016

Admin/Customer Support

Pollart Electrical Sales - Bensalem, PA

Maintained friendly and professional customer interactions at all times. Coordinated work between multiple departments.

Answered and quickly redirected a very high volume of calls through-out the day. Answered and managed incoming and outgoing calls while recording accurate messages. Compiled company information and related material and distributed it to candidates. Politely assisted customers in person and via telephone. Communicated with vendors regarding back order availability, future inventory and special orders. Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.

Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.

Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

Directed calls to appropriate individuals and departments. Received, screened and routed incoming calls.

Entered numerical data into databases in a timely and accurate manner. Scanned documentation and entered into the database. Produced monthly reports using advanced Excel spreadsheet functions. Organized forms, made photocopies, filed records and prepared correspondence and reports. Added new material to file records and created new records. Compiled quarterly budget reports, financial spreadsheets and organizational charts to improve office organization.

Served as the main liaison between customers, management and sales team. EDUCATION

Recorded accurate and efficient records in the customer database. Prioritized tasks and projects to meet tight deadlines. Responded to all customer inquiries thoroughly and professionally. Placed special merchandise orders for customers.

Greeted customers in a timely fashion, while quickly determining their needs. Answered customer questions about product availability and shipment times. Accurately logged all daily shipping and receiving orders. Submitted and tracked orders.

Enforced the on-time shipment of products to create exceptional customer experiences. 03/2013 - 04/2014

Customer Service Representative

IOD Incorporated - Trevose, PA

Input data into computer programs and filing systems. Received and processed medical records requests.

Sorted materials and file according to guidelines. Responded to materials requests and retrieved necessary information. Obtained patient releases for dissemination of information. Prepared mailings of information and documentation. Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

Directed calls to appropriate individuals and departments. Opened and properly distributed incoming mail.

Scanned documentation and entered into the database. Obtained scanned records and uploaded them into the database. Organized forms, made photocopies, filed records and prepared correspondence and reports. Outlined the appropriate process and procedures necessary to fulfill and complete inquiries. Assisted with receptionist duties, file organization and research and development. Effectively managed a high-volume of inbound and outbound customer calls. Managed high call volume with tact and professionalism. Prepared patient charts, pre-admissions and consent forms as necessary. Treated all patients, their families, visitors, peers, staff and providers in a pleasant and courteous manner. Prepared billing correspondence and maintained database to organize billing information. Examined, categorized and sorted incoming documents. Maintained physical and computer-based filing systems. Responded to internal and external requests for information. Created reports, correspondence and spreadsheets with Microsoft Office programs. Followed-up with staff and customers regarding missing or needed information. Upheld confidentiality of all information.

2007

High School Diploma:

Bensalem High School - Bensalem, PA.

Some College: Paralegal

Peirce College - Philadelphia, PA