Thomas Lamond

Lead or Senior Business Analyst (CBAP Candidate):

Relevant Experience: Experience

16+ years Process Modeling (BPM)/Business Analysis

16+ years Functional Requirements Delineation and Documentation

16+ years Joint Application Development (JAD)

16+ years Interfaces (API’s / Web Services)

16+ years solid Leadership, Analytic, and Problem-solving skills

6+ years Agile / XP / RAD / Scrum (since 2005)

6+ years Product Management / New Product Development

6+ years Rough Order of Magnitude (ROM) and Level of Effort (LOE)

6+ years Systems Integration

6+ years implementations - COTS configuration vs customization

6+ years Business Readiness (since 2008)

2+ years SaaS / Cloud-based products

Verticals:

•Insurance (P&C, Health, Life, Individual, Group)

•Government (GA Dept of Revenue)

•Airline (Kiosk, Web, Mobile App, and e-Commerce)

•Wireless Telecomm (Product Management, Retail PMO, Point of Sale, New Products, Web)

•Human Resources (Hiring, Onboarding, Benefits, Flexible Spending Accounts, COBRA)

•Web/Mobile App/Digital Products (New Websites / Mobile Apps and Digital Products, New Functionality For Existing Highly-trafficked Websites / Mobile Apps, Creation of toolset to support New Web-based Products)

•Mobility Strategy (Global Framework based on Technology/Market Penetration/Resources)

•IT/PMO Consulting (PMO Processes and Strategy, PMO Creation)

•IT/PSO (End to End Business Process Modeling of Operations Including Pre-Sales thru Implementations)

•Financial Services/ Banking / Payments (ACH, e-Commerce, Point of Sale, Credit Card)

•Solutions Consulting (Combining Technology with Operations to Solve Business Problems)

•Business Process Modeling, (Cross-Functional Modeling across Client Company / Enterprise from high-level Context Diagram to Detailed Interaction(s) Between User(s) and System(s), Sarbanes Oxley Rule 404)

•Financial Systems (Oracle Fixed Assets and Accounts Payable implementations, Interfaces to Oracle / Peoplesoft / SAP)

•Agile Consulting/Coaching (Training - Initial Ramp up and Ongoing Maintenance)

•Call Center (Integration, KPIs, Coordination of Support For New Products)

Projects:

The Home Depot Corporate Headquarters - (Atlanta, GA) 6/2016 to Present

Senior Business Analyst (Consultant)

Performed Process Analysis of core Business Processes and sold-in cross-functional format for representation of new operational processes with and without system changes. Sold-in approach to documentation used for Business and Functional Requirements documentation, Business Readiness, and Enterprise-wide Training. Reviewed Process Flow documentation with Stakeholders for completeness and accuracy and obtained sign-offs.

Using Business Process Modeling, delineated and documented functionality. Documented Business and Functional Requirements via User Stories (i.e. “Given, When, Then” format for Success Criteria), and sold in the Requirements to System Owners and Business Owners. Worked with Dev and QA to ensure accuracy and completeness of end products and performed UAT with Business Owners.

The Coca-Cola Company Corporate Headquarters - Freestyle Division (CCFS) (Atlanta, GA) 1/2016 to 6/2016

Senior Business Analyst (Consultant)

Performed Analysis and delineated comprehensive requirements via Agile stories for enhancements to Freestyle dispensers, the migration of IBM Xtify Push Notifications application to Urban Airship, and the creation of a componetized SDK of Freestyle mobile app functionality that can be integrated within a Coke Partner’s mobile app. Also initiated the Global roll-out of the CCFS Mobile App and Web Site.

Facilitated requirements gathering sessions. Using Business Process Modeling, delineated and documented functionality. Created Requirements Document format via User Stories with detailed Success Criteria (i.e. “Given, When, Then” format for Success Criteria), and sold in the Requirements Document to Marketing Business Owners. Collaborated with Dev and QA to ensure accuracy and completeness of end products and performed UAT with Business Owners.

Wrote requirements for Google Analytics and Urban Airship tagging to ensure availability of relevant Business Intelligence data.

Aptean Corporate Headquarters (Atlanta, GA) 2/2015 to 12/2015

Senior Business Analyst (Consultant)

Project Managed the move of Aptean Business Systems (ABS) Support from Atlanta to Krakow, Poland. Also, managed ABS projects including re-write of core application onto a mobile platform. Lastly, stood up Program Management Office (PMO) for ABS in Krakow.

Facilitated requirements gathering sessions. Using Business Process Modeling (via Visio with swim lanes), delineated, documented, and reported Knowledge Capture and Transition of 150+ processes from Legacy Staff to new CoE. Created KPI’s and Dashboard used in weekly and monthly reporting to Senior Management.

Project Managed Business Analyst and Developer through a re-write of core ABS application. Brought Team up on a modified form of Agile.

Defined and documented all processes and artifacts for entire SDLC.

Chick-fil-A Corporate Headquarters (Atlanta, GA) 5/2014 to 1/2015

Senor Business Analyst (Consultant)

Defined approach and artifacts to design and create a toolkit to support Company’s flagship mobile application:

Documented functionality of flagship Mobile Application including: Functional Decomposition, Process Mapping (BPM) via Visio with swim lanes, and design-level Use Cases.

Collaborated with Support Vendor, Development Vendor, and Corporate Architecture group to define support interactions, User Interfaces, integration into Support Vendor’s proprietary Support software and API’s to request and retrieve back-end Chick-fil-A data. Created KPI’s for measurement of Chick-fil-A support issues handled by Support Vendor and a Dashboard for monthly reporting the Support Vendor’s effectiveness relative to their Support efforts. Created UAT test scripts and led UAT efforts with Client.

Was later assigned to create support toolsets for all new Chick-fil-A digital products.

Mphasis Wyde (Minneapolis, MN) 2/2014 to 5/2014

Senior Business Analyst (Consultant)

Performed BA role related to Service Delivery of enterprise-level software focused on the insurance industry. (Company is owned by Hewlett Packard.). Client roll-outs included 1000’s of users and project budget in the millions of dollars.

Documented functionality of Enterprise Software including: Functional Decomposition, Process Mapping (BPM), and design-level Use Cases.

Artifacts were used to establish gaps between out-of-the box functionality and Customer needs, leading to the creation of SOW’s and project plans. Additionally, they were used for User Acceptance Testing test scripts and User training.

PossibleNOW (Atlanta, GA) 10/2013 to 1/2014

Senior Business Analyst (Consultant)

Performed blended PM/BA role related to newly-formed Professional Services Organization (PSO) of SaaS Provider

Developed Templates for delineating high-level requirements that serve as the framework for the Statement of Work and the Requirements artifacts.

Developed Templates for Requirements accumulation and communication to Client of enterprise-level functionality.

Performed enterprise-level process modeling (BPM) related to how the newly-formed PSO would interact with the existing internal departments/functions.

Facilitated requirements gathering sessions. Wrote requirements documents for client engagements of enterprise-level SaaS deployments.

Entered requirements into Team Foundation Server for Development and QA in Agile environment.

Medical Doctor Associates (Atlanta, GA) 7/2012 to 10/2013

Lead Business Analyst

Performed blended PM/BA role related to enhancements to the Core Application.

Used JAD / interviewing techniques to elicit requirements needed to delineate, document, and process improve (BPM) PMO processes to enhance core application functionality.

Wrote requirements documents for enhancements to core application.

Wrote and garnered approval of Project Charters including cost analysis and functional requirements docs.

Used SQL to extract and validate data.

Managed projects through post-implementation support.

The Coca-Cola Company (Atlanta, GA) 2/2012 to 7/2012

Sr. Business Analyst (Consultant)

Used JAD / interviewing techniques to delineate business processes (BPM) of Coca-Cola Bottlers globally and researched mobility strategy relative to those business events: devices, technologies, platforms, applications, Bring Your Own Device (BYOD), Mobile Device Management (MDM) (including security, privacy, and file transfer), and components of a best-in-class mobility strategy.

Created framework for Bottlers around the world to identify where they were on a “Low”, Medium” or “High” continuum relative to Technology, Market Penetration, and Resources (i.e. money and people) to determine the best mobility strategy for that Bottler.

Crafted and presented findings to senior Bottler executives at Coca-Cola Global Bottler Workshop.

Swift Exchange (Atlanta, GA) 9/2011 to 2/2012

Sr. Business Analyst (Consultant)

Swift Exchange was a startup that held patents on a unique concept to monetize loyalty points of US companies to be used for goods and services either purchased on the web (via web application) or at brick and mortar Retail Partner stores (via mobile application at their Point of Sale system).

Used JAD / interviewing techniques to elicit information to delineate and document complex process flows (BPM), use cases, and UI requirements for transaction focused web and mobile app based applications.

Wrote requirements for Web services required to communicate with Retail Partners, Vendor Partners and Credit Card Companies.

Wrote Requirements for use of mobile devices at Point of Sale transactions at Retail Partners’ brick and mortar locations.

Designed screens for mobile transactions.

Delta Airlines (Atlanta, GA) 8/2011 to 9/2011

Sr. Business Analyst (Consultant)

Short Term project to organize High Level Functional Requirements for a project within a Program that had functional overlaps with other projects within and outside the Program.

Identified partial and full overlaps and delineated the approach to coordinate Discovery efforts and ensure requirements were properly reflected in all related projects.

Lowe’s (Morresville, NC) 2/2011 to 7/2011

Senior Business Analyst (Consultant)

Created MyLowe’s website from concept through implementation. The MyLowe’s concept is designed to store data online about almost all aspects of your home and make that data available for customer

reference and purchases. The project budget exceeded $5 million and the project team exceeded 200 headcount.

Delineated and documented clients design approval process (BPM) including all internal reviews and client reviews to use as framework for ensuring approved design and requirements at the end of each design iteration.

Created template for requirements that enabled communication to client for documentation in their system

Led design team sprint planning sessions. Participated with client in story creation including delineation of acceptance criteria and assisted in backlog management.

Mapped requirements to stories and let many functionality-related discussions with client.

TitleMax (Atlanta, GA) 10/2010 to 2/2011

Sr. Business Analyst (Consultant)

This project goal was a Java re-write of functionality of existing states where TitleMax does business and to expand the footprint via functionality for additional states. Each state potentially is different and attention to detail was a matter of compliance or non-compliance with each state.

In an agile environment, analyzed 194 stories which represented system functionality for Texas as potential baseline functionality for Georgia.

Using JAD techniques, worked with the business to further classify stories as not applicable, approved without modification, approved with modification, and need to completely re-write.

Updated stories accordingly and updated agile management software called Target Process.

Created new requirements template for user interface and functional spec. Exceeded documentation standards and finished assignment three weeks ahead of schedule.

AT&T Mobility (Atlanta, GA) 8/2010 to 10/2010

Lead Business Analyst (Consultant)

This project laid out the framework of AT&T’s deployment of 4G wireless technology across the United States. My focus was on Ethernet to the Cell Site (ETTCS) and the touch points of the wireline and wireless AT&T entities. Team consisted of myself and 4 Business Analysts.

Created PowerPoint presentation of recommendations based on opportunities identified in the Coordination Matrix which resulted in Executive buy-in of process efficiencies and expedited time to market.

ADP (Atlanta, GA) 2/2010 to 8/2010

Lead Business Analyst (Consultant)

The goal of this project was to create ADP’s next flagship HR-focused product. The Team consisted of myself and 5 BA’s, offshore Development Team (India), and 4 QA’s. The project budget exceeded $1 million and the project team exceeded 100 headcount.

Using JAD techniques, wrote requirements and design-level use cases in document template using MS Word.

Worked with Usability Analysts and both HTML and Back-end Developers to ensure accurate development of the best possible product.

Delta Airlines (Atlanta, GA / Minneapolis, MN) 11/2008 to 1/2010

Sr. Business Analyst (Consultant)

The project occurred when Delta Air Lines announced the acquisition of Northwest Airlines. My focus was on the creation of web-based functionality for like-kind web applications between both companies. Additionally, I led two joint venture web-focused projects between American Express and Delta Airlines. Team size exceeded 20 and the budget for the joint venture projects was $1 million.

Used Visio to produce process flows (BPM) and functional decomposition diagrams and iRise to demonstrate functional visualization.

Elicited requirements from individuals and groups via interviewing and JAD techniques and produced functional requirements documents including design-level use cases using MS Word.

Worked with Interactive Designers, Usability Analysts, HTML Developers and Back-end Developers to ensure functionality matches documented requirements.

Downloaded functional requirements into Quality Center for use by QA.

Worked with UI Developer to create analytics hooks on DAL website via Tea Leaf to measure usability of the incremental website functionality.

Amway (Ada, MI) 7/2008 to 10/2008

Sr. Business Analyst (Consultant)

This project focus was a web-focused part of the Digital Strategy created by Razorfish relative to Amway’s 50th anniversary. The project team consisted of over 100 team members. I am told that the budget for this project exceeded $5 million.

Gathered requirements using interviewing and JAD techniques.

Used Visio, documented process flows (BPM) and functional decompositions.

Worked with Interactive Designers, Usability Engineers, HTML Developers, and Back-end Developers to ensure GUI functionality matches functional requirements.

Jacada (Atlanta, GA) 2/2008 to 5/2008

Sr. Business Analyst (Consultant)

This project was a paid service that Jacada offers its Clients; discovery is performed to apply Jacada’s product(s) to the Client’s business and to perform Return on Investment calculations on the company’s product recommendations. This presale activity team consisted of myself and 3 Presale Engineers.

Assisted in creation of wireframes using Visio and Adobe Illustrator.

Participated in pre-sales discovery session at Customer site (Insurance sector) and assisted in the creation of resulting Analysis document.

Crafted strategic project roadmap document providing deployment vision and project functional and non-functional overlap delineation for a client with two similar projects planned for two disparate organizations within the same corporate entity.

ChoicePoint (Atlanta, GA) 11/2007 to 12/2007

Sr. Business Analyst (Consultant)

This project focused on system integration between ChoicePoint and another company that ChoicePoint had recently acquired. Project Team consisted of a Project Manager and two Sr. Business Analysts (including me).

Assisted in software functionality assessment of acquired company and crafted plan to integrate this functionality to main Company systems.

Used MS Word to create template for software requirements documentation.

Interviewed business stakeholders and subject matter experts and used Word to write sample functional requirements document (FRD).

AT&T (Atlanta, GA) 8/2007 to 11/2007

Sr. Business Analyst (Consultant)

I served as augmented staff charged with writing Requirements Documents for New Product Development.

Interviewed stakeholders and subject matter experts.

Wrote functional requirements documents using Word and Visio (BPM).

Conducted walk-throughs and gained approval of FRDs.

Used SQL to extract and validate data.

Enablus (Atlanta, GA) 2/2007 to 8/2007

Sr. Business Analyst (Consultant)

Enablus is a boutique consultancy that creates web-focused products from ideology through implementation. I led two projects, one that created a web-based payment application derived from the spin-off of CheckFree (now called Fiserv), and another that created a new web-based Business Brokerage application.

Conducted focus groups and led daily stand-ups.

Wrote functional requirements documents using Word.

Selected and implemented enterprise-wide agile-focused Project Management software.

Enablus (Atlanta, GA) 11/2006 to 2/2007

Sr. Business Analyst (Consultant)

This project focused on the creation of a new travel analytics digital product for an established travel analytics company. We also introduced the agile methodology to this company and left them self-sufficient to carry on with agile after the project’s end. My role was to drive the code to completion and I worked on a team of 16.

Using JAD and interviewing techniques, gathered requirements for development of new Web 2.0 Travel Analytics application and Marketing web site.

Wrote, told and tasked user stories to Development and QA team members.

Used SQL to extract and validate data.

Created UI template for displaying the extracted data in a way that was easy to understand and told a story.

Performed UAT with Business Representatives.

Digital Insight (Atlanta, GA) 7/2006 to 10/2006

Sr. Business Analyst (Consultant)

Client is a web-focused banking software company (now owned by Intuit) and the project was a java rewrite of their flagship banking product. The team consisted of 16 members.

Using JAD and interviewing techniques, gathered requirements and wrote requirements documents (MS Word) for an initiative to automate Software Configuration Management process and for Banking software enhancement.

Used SQL to extract and validate data.

Tools:

MS Office Suite (Word, Excel, PowerPoint, Access, Visio, Project), VersionOne, BluePrint, Jira, Confluence, Team Foundation Server, TogetherJ, iRise, HP Quality Center, Sharepoint

Education:

Georgia State University, Bachelor of Business Administration, Marketing, Accounting.

Professional Development:

Management Training, Facilitation Skills Training, Agile Training, Life Insurance Licensure Preparation Bootcamp

Organizations:

Member in good standing of the International Institute of Business Analysts (IIBA) and the Atlanta Chapter of the IIBA.

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