Project Manager Information Technology
Angela Spurlock
Austell, GA 30106 acwzuv@r.postjobfree.com
SUMMARY
** ***** *********** ********** ********** with The Coca-Cola Company. Proven Project Manager with communication, management and technical expertise who delivers large scale, global projects on-time and within budget. Most projects range from 6-28 months with budgets up to $1MM. Experienced using industry-accepted Project Management methodologies, SDLC, (modified PMBOK), documenting infrastructure requirements, costs and ensuring technology alignment with existing architecture.
Project Leadership and Management
Analysis and Troubleshooting
Process Improvement
IT Infrastructure Deployment
Incident Management / Issue Resolution
Documentation and Training
CAREER ACCOMPLISHMENTS
Led 11-member infrastructure team on a data center build-out and application deployment project. This was the first application shared between The Coca-Cola Company and Coca-Cola Enterprises (bottler) in North America. Impacted 10+ sites and resulted in a 10% annual transportation savings to the newly merged company.
Managed a Symantec DLP infrastructure build project. Project provided ability to scan SharePoint sites and desktops for non-compliant material and became the model for future, larger scaled deployments. Project completed on a ‘quick delivery’ schedule - successful completion is required for other high value projects to proceed.
Employee for 10 years in a unit serving the entire TCCC IT division devoted to developing, implementing, documenting and training desktop productivity applications for 4k+ employees. Applications supported multiple divisions including Legal, IT, Sales and Marketing.
Directed two separate projects nominated for TCCC Global IT Lead Award
EXPERIENCE
TALENT LOGIC at The Coca-Cola Company, Atlanta, GA 8/2012 – 3/2016
Data Loss Prevention: Improved the security of pii and other confidential data in SharePoint by building the infrastructure and deploying Symantec DLP software used to detect confidential data for security team remediation in TCCC dedicated MS hosted server environment. This pilot served as the model for the full scale rollout of the software.
Splunk IRM Project: Provided enhanced logging and auditing to support compliance with company policies including privacy and external regulatory policies. Delivered end to end management of the project including resources (vendor, network, server, integration, platform) hardware, reporting, risk management and governance for the implementation
Office 2013, SharePoint 2013: Provided latest Microsoft desktop productivity tools to TCCC globally. Managed network bandwidth issues as well as internal project team conflicts to deliver this project on time and on budget.
TCCC App Store: Significantly reduced lag time between application request and fulfillment by introducing TCCC app store to the KO corporate environment. This project fully automated the process of delivering applications to end users. Project was nominated for the 2014 annual Global IT LEAD Award.
McDonalds Billing Phase 3: Reduced AR delinquency through Cash Realization by improving customer satisfaction and reducing customer complaints by improving the Owner/Operator Customer Experience on Equipment Service and Parts Bill-to-Settlement process. Project was nominated for the 2013 annual Global IT LEAD Award.
Infrastructure Project Manager: Delivered complex project infrastructure (integrations/ separations, relocations and infrastructure scaling as well as disaster recovery testing) hardware and software solutions … BE SPECIFIC WITH PROJECT NAMES, PROGRAMS, ETC..
THE COCA-COLA COMPANY, Atlanta, GA 1997 – 2012
Global Processes Analyst
Evaluated monthly data from HP Service Center, incident and resolution components, for compliance with Service Level agreements as well as for trends that indicated opportunities for data quality and / or incident response improvements. Re-engineered service delivery processes resulting in 20% increase in call resolution within a 1 year period.
IT Project Manager
Promoted from client division project manager to IT division project manager. Directed a series of technology infrastructure projects ranging from 6–18 months, including:
Writing documentation and delivering training to IT Operations associates on The Coca-Cola Company use of the SAP Program / Project Management Tool
Working with the PMO to restructure training material to implement and support a modified PMBOK process for the IT Operations division.
Software Product Manager
Managed evaluation, selection, implementation and delivery of multiple desktop productivity applications (using Word, Excel, PowerPoint, NetManage, Norton) for employees across TCCC North America enterprise. Also, led evaluations of new and upgrade products for improved employee productivity and security. Facilitated technical response team meetings to identify drivers for vendor-initiated code changes.
Served as Subject Matter Expert on technical matters during negotiations of multi-million dollar contracts with MicroSoft, NetManage and others. Attended executive briefings, made vendor site visits, participated in debriefings, and assisted with evaluations.
Advised on document creation and training for all desktop productivity applications [Word, Excel, PowerPoint, Norton Anti-virus, Rumba / Chameleon]
ZBC HERITAGE MUSEUM –Board of Directors, Marietta, GA 2010 - present
Board Member for the museum of an historic church in Marietta.
Committee member: finance, maintenance and publicity
Partnered with City Council and Civic Organizations to provide museum tours and lectures
Board has raised $150,000 since 2010
EDUCATION
Bachelor of Science, Industrial Engineering, Stanford University, Stanford, CA
RELATED TRAINING
Operational Excellence – TCCC OE Training Program
Software Development Life Cycle Management (SDLC)
Leadership in High Performance Teams – Davis & Dean
Managing Information Technology Projects – Educational Service Institute
Successful Project Management – Southern Polytechnic University
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