Sign in

Customer Service Management

United States
October 09, 2016

Contact this candidate


James D. Leonard



In-depth experience at providing logistical coordination for diverse groups of military and Civilian personnel experiencing varying degrees of growth and change. Excel at coordinating tasks of numerous internal divisions to ensure rapid, accurate delivery of equipment, materials, and resources. Contribute in complying with the policies of DCMA, the DOD and company. Developing dynamic work processes to address logistical needs. Analytical, organized Relationship builder with the ability to identify needs, make technical recommendations, and implement effective operational solutions. Manage large volumes of critical operational logistics data. Hold an active Secret Clearance.


• Adept at networking and establishing working relations with base functional areas of concern to enhance cross-functional operations in support of operational logistics vital to success of the mission.

• Outstanding ability to work within a team and promote a cohesive unit with positive work ethic in fast paced and demanding deadline-driven work environment.

• Troubleshoots and coordinates problem resolution, recommending probable solutions to management.

• Interfaces directly with the military ensuring efficient, timely, and cost effective logistics support.

• Generates daily, weekly and monthly Aerial Port reports ensuring accuracy, delivery and data integrity.

• Ability to formulate and meet goals directly related to mission success through proper calculation and tasking of equipment and personnel while meeting logistical goals.

• Total commitment in adhering to strictest levels of confidentiality, promoting business processes and personal and organizational integrity.

• Ability to identify logistics challenges and solutions related to personnel, procedures, and/or supplies.

• Proficient in Integrated Booking System/Container Management Module (IBS-CMM), Tactical Personnel

System (TPS), Global Air Transportation Execution System (GATES) and with Radio Frequency Identification Device (RFID) systems, Single Mobility System (SMS) and Global Decision Support System (GDSS). Transportation Movement Request (TMR). Certified airfield operator.

• Adept at maintaining an exceptional rate of productivity, accuracy, and efficiency, well organized, proficient with details, and discreet with confidential information.

• Strategic Planning contributes to the overall success of projects by seeing the bigger picture and knowing how to break deliverables down into manageable tasks.

• Project Management skilled in setting priorities, establishing timelines, and finding solutions to issues before becoming problematic.

• Strong Communication Skills combines approachable leadership style and in-depth knowledge of methodologies instilling confidence in others to get the job done on schedule and safely.

• Effective Team Leadership employs patience and perseverance, adapting to cultural differences and maximizing team contributions.


• Customer Service

• Inventory Control

• Logistics

• Movement Control

• Microsoft Office Suite

• Operations

• Procedures and Compliance

• Report Generation and Documenting

• Shipping and Receiving

• Transportation

• Workflow Scheduling

• Maximo

• Sap

• Steam

Professional Experience

Logistics Build/Configuration Coordinator

AUG-2014 –OCT-2015

Endeavor Telecom- Atlanta, GA

Built and configured site specific Interface Security Systems (alarm/business grade phone/wireless internet) for various retail store clients nationwide

Applied site specific configuration/staging to network equipment per client guidelines

Performed cycle counts of client inventory on hand to maintain inventory accuracy and account for variance

Configured Cisco Routers by installing firmware, running scripts, assigning sites, troubleshooting and identifying defects

Utilized computer systems to test finished broad band cabinets using Star 2 Star Communications portal specs, designated I.P. addresses, and performing test calls

Build Interface Security Systems by wiring, placing stickers, labeling, installing Watt Box's, Cisco Routers, Cradle points and Starlight Digital Interface equipment

Process 3G/4G Cradle point’s by assigning them to unique stores and/or coverage regions in E.C.M.

(Electronic Cloud Manager) portal

Notated accounts, manage/process inventory using ESP (Endeavor Service Portal), Endeavor warehouse management system

Scheduled postal pick up times in accordance with standing Technician installation appointment dates and times

Worked directly with Logistics and Quality Assurance Supervisor to maintain accuracy and meet shipping deadlines

SAIC 12/2011 - 10/2013

Logistics Coordinator,

Bagram AFB, Afghanistan

Maintained accurate, up-to-date, and compliant inventory records and conducted periodic counts to resolve anomalies between physical and system records of sensitive items and government owned property.

Completed assignments, as directed by management, to facilitate work on logistics policy management, i.e. supply, maintenance or transportation.

Analyzed and evaluated current or projected programs from a procedural, regulatory, and/or policy viewpoint to determine effectiveness in achieving full logistical support.

Recommended and coordinated the logistics support structure to perform the logistics functions of the project.

Operated and maintained the utilization of numerous logistical programs used in managing logistics information required by the logistics specialists and the supported departments.

Performed queries of databases in order to retrieve logistics information used to track movements and ensured delivery of logistical portions of war.

Maintained the logistics library and receives and files changes to regulatory publications.

Established, maintained and utilized numerous logistical database application programs used in managing logistics information required by the logistics specialists and the units submitting reports from the field.

Ensured effective and efficient coordination between various departments, including Finance, Project Controls, Contracts and Document Controls.

Determined costs and special handling requirements for shipment of goods and materials.

Troubleshot problem areas in logistics and coordinated problem resolutions or recommended solutions to management.

Controlled department and equipment budgets, and initiated procedures to better track all missions, and staff performance and accountability. Result: Man hours were reduced during non- peak hours Results: Established more efficient inventory tracking method; overages reduced, and costs cut by 13%.

Responsible for coordinating and synchronizing mission support to the customer from the Operations Work Center

KBR 05/11 -10/2011

Movement Control Coordinator

Joint Base, Balad, Iraq

Provided Logistical Flight-line and U.S. military troop, DoD civilian and U.S. contractor support.

• Coordinated the movement of US Armed Force personnel and civilians in/out of Theatre. Prepared passenger manifest at the passenger terminal using Global Air Transportation Execution System

(GATES) and Tactical Personnel System (TPS).

• Assisted with palletizing baggage at passenger terminal and general cargo while at Sherpa Ops.

• Coordinated desired logistics objectives and ensure schedules are met, provided support in the logistical areas of movement control and transportation.

• Worked closely with the military customer ensuring desired movement objective for incoming and out going military cargo at Joint Base Balad (JBB) Aerial Port to include Sherpa Operations.

• Monitored Air Force and Kellogg Brown Root (KBR) phones, radio net and computers providing all communication between both as it applies to aerial port movement of inbound and outbound aircrafts, passengers and cargo.

• Compiled and distributed reports containing all daily flights in and out of the base from all Aerial Port sections to necessary military and civilian personnel. Caesar Stone, Atlanta 10/2010 – 05/2011

Material Handler Lead

Shipping and Receiving of quartz slabs and counter tops

Tracking of orders shipped from warehouse to clients address

Inventory Control

Forklift Operator and Delivery Driver

Set up display with slabs in showcase for customers

Coordinate weekly safety meetings


KBR Inc, Sharana, Afghanistan 2006 – 09/2010

Sr. Logistics Warehouseman

Manage requisition processing, receivers, check in, research catalogs, purchasing and issues materials in support of activities.

Manage staff of 50 personnel for Logistics warehouse.

Establishment document files, preparation of required documents and reports.

Maintain weekly, monthly, and yearly inventories.

Provide leadership to causes the creation of organizational structure.

Ensure compliance with proper planning, receipt, storage, and accessibility.

Administer and set standard operating procedures for the overall warehouse.

Responsible for the execution of all warehouse services

Advise team of issues, impacts, risk, and cost influence factors in reference of work.

Maintain a safe work environment; ensure that all employees complete all requirement training.

Education Experience

University of the Virgin Islands 1995-1997

Charlotte Amalie, USVI

Completed 52 credit hours towards A.S in Business Administration High School Diploma 1989-1993

Charlotte Amalie High School

U.S. Virgin Islands

Contact this candidate