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Customer Service Air Force

Fayetteville, North Carolina, United States
October 09, 2016

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Alisha M. Mills

**** ****** *** **. 910-***-****

Fayetteville, NC 28314

U.S. Citizen, Veteran 5 point preference


A results oriented and driven Administrative personalist with over 7 years of experience in customer service, Microsoft applications, SharePoint webpage management and design, records management, authoring policies and procedures, maintaining custody/control of high value assets, training personnel and task management/multitasking. Provide outstanding support to Airmen, NCO’s, and SNCO’s in the administrative area and oversight of education and training activities. Recognized as a leader with a demonstrated ability to motivate subordinates and interpret and analyze data accurately.

Expertise in:

Microsoft Office SharePoint Schedule Management

Leadership/Integrity Records Management Research & Analysis

Training/Instructing Policies & Procedures


Associate of Science (AS) in Administration, 2016

Community College of the Air Force

Bachelor of Science (BS) in Criminal Justice specialization in Forensic Science, 2015

American Intercontinental University

Concentration: Forensic Science and Criminal Justice

Overall GPA: 3.0

Associate of Occupational Studies in Personal Training, 2012

Pinnacle Career Institute

Overall GPA: 3.5


Secret Security Clearance

Headquarters United States Air Force Academy, CO Aug 2014 – Jul 2016


Provides administrative support to Air Force, Department of Defense (DoD), and joint organizations. Coordinates, performs, and manages a variety of tasks and activities in direct support of organizational commanders, directors, and senior leaders to include office management, human resources, executive staff support, postal, official mail, and a variety of other services and duties.

Manages processes and activities to support organizational communications, including correspondence preparation, distribution, suspense tracking, workflow management, electronic mail management, content management and other related duties.

Performs all administrative functions in support of military and civilian leaders, including calendar management, meeting support, and secretarial duties.

Ensures communications comply with standards for style and format. Manages publications and forms policies and processes. Ensures unit publications and forms are formatted, coordinated, and made available to customers.

Plan, administer, and control budgets for contracts, equipment, and supplies.

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Prepare and review operational reports and schedules to ensure accuracy and efficiency Analyze internal processes and recommend and implement procedural or policy changes to improve operations, such as supply changes or the disposal of records.

Conduct classes to teach procedures to staff. Answer inquiries and provide information to the general public, customers, visitors, and other interested parties regarding activities conducted at establishment and location of departments, offices, and employees within the organization.

1st Fighter Wing, Langley Air Force Base, VA Dec 2010 - Aug 2014


Provides administrative support for organizational personnel and manpower programs, such as personnel rosters, evaluations, decorations, supervisory data, orders, in-/out-processing personnel and manpower authorization requests.

Ensures accuracy of information in personnel and manpower database systems.

Coordinates personnel actions between unit of assignment and military personnel organizations.

Provides executive administrative support to General Officers and Senior Executive Service civilians, to include arranging travel and lodging, coordinating itineraries, and preparing trip folders. Assists in planning, preparing, arranging and conducting official functions.

Coordinates with Protocol and assists with Distinguished Visitor (DV) support and events: manages recognition/special ceremonies, schedules event locations, coordinates gifts, and manages guest lists.

Transit Center at Manas, Kyrgyzstan (Deployment) Oct 2013 – Apr 2014


Performs postal financial services, supply/receipt/dispatch functions, and mail delivery services. Provides security for all mail and postal directory services.

Operates Official Mail Center and prepares/distributes organizational mail. Assist in inspecting and packaging items for shipment.

Receive, unload and distribute incoming mail.

Performs postal financial services, supply/receipt/dispatch functions, and mail delivery services.

Accepts items for mailing and advises patrons of all applicable postal and customs requirements.

Maintains postal records, prepares forms/reports, supplies, operations plans, and adequate stock of postage and accountable money orders.

Sells and cashes money orders and remits funds from postage stock/money orders back to United States Postal Service (USPS).

Prepares and receives incoming/outgoing mail from military or commercial carrier and checks manifest against mail received to ensure proper receipt.

51st Operations Group, Osan Air Base, South Korea Jun 2009 – Dec 2010


Assists commanders and directors with organizational support duties, to include organizational responsibilities and unit-level execution of tasks/programs from various functional communities. Provides ceremony support such as assisting with commander’s calls and other events. Manages process of planning, coordinating, managing, sharing, and controlling organizations data assets.

Operates information systems to create, collect, process, disseminate, use, store, protect, and dispose of information.

Schedule appointments and maintain and update appointment calendars.

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Manages publications and forms development, design, control, storage, acquisition and dissemination. Provides guidance to ensure publications and forms meet prescribed style, format, and legal and statutory requirements

Complies with and trains staff on Privacy Act (PA) and Freedom of Information Act (FOIA) procedures. SharePoint manager in charge of creating and maintaining webpages within the unit.

Perform administrative support tasks, such as proofreading, transcribing handwritten information and filing and maintaining records.

Process and prepare memos, correspondence, travel vouchers, or other documents.



Information Assurance Awareness Cyber-Awareness

Force Protection

Human Relations

Protecting Sensitive Information

Risk Management Fundamentals

Records Management

Self-Aid Buddy Care

Adult & Infant CPR

Colorado Springs Police Department Jun 2015 – Jul 2016


Performs customer service duties to patrons entering and exiting police department

Job shadows fingerprint technician, schedules appointments

Performs a myriad of volunteer duties to include; changing smoke detectors in homes, setting up fundraising events and community beautification


Basic Military Training, 2009

Information Management Technical Training, 2009

Airman Leadership School, 2013

Knowledge Operations Cyberspace Career Advancement-Supervisor, 2013

Excellent References Furnished Upon Request

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