Information Technology Manager

Luis Gonzalez

** ****** ****** *********, ** ****6

Phone: 201-***-**** E mail: **************@*****.*** Objective:

● To apply problem solving and critical thinking skills to an information technology position. Education:

● Bachelor of Science in Business Administration from Rider University (2016)

Major: Computer Information Systems

Minor: Psychology

Work History:

● Rider University Office of Information Technology (October 2012 Present)

Rider University Student Technician Manager (September 2014 Present)

■ Administered employee training

■ Responsible for inventory and equipment condition

■ Oversaw department operations

Rider University Student Technician (October 2012 – May 2014)

■ Administered classroom equipment technical support and repair on desktops, laptops, tablets, and mobile devices.

■ Installed and repaired audio and video equipment such as projectors, monitors, speakers, amplifiers, and mixing boards.

■ Managed printing stations

■ Troubleshooted client side networking issues and internet connectivity problems

■ Addressed software needs on Windows and Mac platforms

■ Organized live event set ups

■ Set up conference calls using all necessary hardware and software such as polycom devices, Skype, and Vidyo

Awards Received:

● Nation Honor Society Business and Technology Award (2012)

● Young Science Achievers Program: Honorable Mention (2011)

● Rider University Dean’s List (Spring 2016)

Languages:

● Fluent in English and Spanish

Strong reading, writing, speaking, and translation skills Skills:

● Skilled in maneuvering all recent Windows and Mac operating systems for a variety of uses

● Extensive knowledge of Microsoft Office suite programs o Word, Publisher, Outlook, Excel, Pivot tables, PowerPoint, and Access

● Excellent critical thinking and problem solving skills

● Trained in MySQL database program and SAP/ERP analytics programs and modules o Wireshark, Predictive Analytics, Design Studio, and Business Objects

● Great teamwork and communications skills

● Familiar with IBM SPSS analytics software and creating Dashboards in Tableau

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