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Medical Administrative Assistant

West Hempstead, New York, 11552, United States
October 02, 2016

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Susan Breen

*** ****** ****

West Hempstead, NY *1552



Customer Service; Medical Billing; Medical Terminology; Medical Transcription, Machine Transcription; Typing 55 wpm; Time Management; Active Listening Skills; Problem Solver; Critical Thinking Skills; Multitasker.


North Shore University Hospital, Manhasset, NY

Administrative Secretary -Social Work Department 06/04-11/14

Interviewed patients to complete forms, intakes and case histories.

Assisted caseworker with patient appeals for longer hospital stays.

Updated and prepared meeting schedules for the Social Work Department.

Prepared, organized and processed discharge notices.

Updated daily census of all patients admitted and discharged from department.

Obtained and verified patient insurance information.

Operate multi-line phone.

Prepared travel vouchers.

Verified documents for home care nurses.

Managed MS Calendars

Medical Secretary/Biller -Pediatric Hematology /Oncology Department 03/01-06/04

Scheduled and confirmed patient appointments, surgeries and consultations.

Greeted visitors to ascertain the purpose of their visit to the department.

Prepared edited and submitted Institutional Review Board consent forms and protocols.

Provided back up for medical biller by collecting co-payments and obtaining medical referrals.

Prepared all vouchers for division and personal expenses, followed up on bills and tracked expenses.

Compiled and took apart patient medical charts at admission and discharge.

Medical Secretary/- Pediatric Immunology Department 10/00-03/01

In charge of ordering and maintaining an inventory of supplies for the department.

Prepared and submitted timesheets for payroll and resolved personnel issues.

Received and routed messages, documents and lab results to appropriate staff.

Assisted in the preparation and editing of manuscripts submitted for grants, publications and institutional review boards.

Coordinated forms and paperwork for incoming fellows.

Responsible for managing the office during the Chief’s meetings and conferences.

First USA, Uniondale, NY- Senior Advisor 86-00

Initiated adjustments to customer accounts both on-line and manually.

Communicated with acquiring financial institutions to rectify past time collection inquiries.

Followed up on system generated reports to insure inquiries handled within established time frames.

Handled the distribution of work assignments and training staff on new computer systems.

Responsible for the processing of all Visa and MasterCard chargebacks.

Researched and resolved customer inquiries.

Accounting Clerk 84-86

Rectified and balanced documents against system generated reports.

Prepared adjustments to balance ledger for accounts payable and accounts receivable.

Complied with all federal, state and company policies, procedures and regulations.

Reconciled all discrepancies found in financial reports.


Microsoft Word, Excel, PowerPoint, Access; Invision: ADL; Medisoft: The Medical Manager: Oracle


High School Diploma: West Hempstead High School, West Hempstead, NY

Medical Secretary Certificate: PC Skills Unlimited, Hicksville, NY

Medical Billing Certificate: SUNY at Farmingdale LI Educational Opportunity Center, Farmingdale, NY


Physician Billing I and Computerized Medical Billing: Molloy College, Rockville Centre, NY

Cared for terminally ill family member who has passed away. 11-14/02-16

Medical Administrative Assistant Certificate- Online Adelphi University 2016

Currently attending school for Office Technology.

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