CAREER SUMMARY

I am an energetic, sociable and hard working individual. I always complete tasks on time. I will also listen to any advice given and take it on board. I work well under pressure and have the flexibility to pick up new skills and work in different environments when expected. I am currently associated with Al Alamiya Insurance (Part of Royal & Sun Alliance Group).

My aspiration is to ultimately become highly skilled and to work to my highest ability in a job which I enjoy.

EMPLOYEMENT DETAILS

RSA Insurance Group Plc is a global InsuranceCompany having operations over 60 countries. RSA is the 3rd largest Insurance Company in the United Kingdom. RSA has a net written Premium of £6.8bn in 2014.

Professional Experience – IT Network Administrator (Since March 2011 to till Date)

I have total experience as a Network Administrator 12 years in various Industries which include Insurance Industry past 8 years. Have strong analytical, troubleshooting skills with willingness to learn and try out new things. Also have functional knowledge in Insurance. My core competency in managing large networks and closely works with Infrastructure teams.

Environment Worked: Windows XP/7/2K3/2K8, Active Directory Services, Lotus Domino 8.5, Blackberry 4.1, Good Services, McAfee EPO 4.0/8.5i/8.7i/Endpoint Encryption 5.2/HIPS7, Citrix Xenapp Presentation Server/Access, VMware 4.0, Symantec Backup Exec 2015 ver14.2.

Worked in VM Ware(VMware 4.0) environment and managed around 22 Servers which includes AD / Lotus Notes / File Server / Data Base Server / Application Server also managed all Cisco Firewalls and Web Server.

Managed Logging and Monitoring all the request thru adventnet tool and taking Taking full ownership of high priority incidents and resolving them quickly and efficiently. We have three branches which are connected thru MPLS were managed effectively without any downtime.

Monitor and track performance with respect to SLA’s/User satisfaction & other Metrics.

Administering mail server (Lotus Notes Domino) Creation of Users and access level of the users managed fully. Also communicating with client, project managers, project teams & 3rd Party software vendors.

Insurance application hosted in house and all the application connected thru Citrix Servers which were managed locally and extended support for all the application users.

All IT policies and guidelines set by RSA Group UK (Security policies / AUP ) for Infrastructure rollout in all the three branches. And also routine Audits by Internal and External Group audits managed successfully.

Managing complete protection and security using McAfee Endpoint Protection. Citrix remote access, thin/thick client & RDP server access to provide server administration.

Backup procedure – All internal backups and also DR backups (which hosted in Etisalat backing up every 30 min). And also Perform routine backups and restores on regular intervals to ensure data can be retrieved any given point of time.

Supporting all IT equipments ranging from Printers, Desktop, Servers and Network devices and support of Windows 7 patching.

Troubleshooting and resolving user related faults by remotely connecting to a global user base. Managing the delivery of work within agreed timescales and within tight deadlines.

Extensive Call Centre Technology experience - Company Call Center managed and provide support to all the Call Center agents and managing Telecom Vendor.

IT Network Administrator (Since Sept. 2009 to Mar 2011)

Hired by Wipro UAE for Al Alamiya Co operative Insurance Al Khobar as a residence engineer.

Member Of Bombay Stock Exchange (BSE), National Stock Exchange (NSE), Multi Commodity Exchange of India Ltd (MCX), National Commodity & Derivatives Exchange Limited (NCDEX).

IT Administrator Jan 2007 to Nov 2008

I was handling the Regional Office of Bonanza Portfolio Ltd for the big Centralized Network of stock exchange broker.

Giving Technical Support & Managing more than in-house 250 Desktops. Handling 25 Branches connectivity through MTNL ISDN Line. Installing and Configuring Cisco Router 1800, 1700 series on Lease Line.

Managing more than 8 SERVERS (HP Compaq DL380 and HP Proliant DL140) with different application, ODIN Manager, Broadcast Servers, BSE IML Servers, Back Office servers, Commodity Server; windows advanced 2000 Server, Window 2000 Pro, Windows XP professional.

Handling 5 Lease Lines of BSE/NSE (TATA and MTNL), 5 TATA PRI Lines, more than 20 ISDN lines (MTNL and TATA) and more than 12 dialups connections.

Creating a new email address on AnexGATE firewall. Configure and Trouble shoot in Microsoft Outlook and Outlook Express.

Giving day to day Technical support for in-house users and outside clients on Trading software like ODIN 9x (Offline Trading) ODIN Diet-Power Trade (Online Trading) and connectivity problems over the phone during trading hours.

Scanning and maintaining the entire network using Symantec 11.0 Antivirus and also ensure the proper update on all the machines.

Monitoring the lease line connection from Regional office to branches 17 sites with 128 Kbps, 2 Mbps, and 1 Mbps leased lines and 25 ISDN connections.

Al Ameen Financial Brokerage -Dubai

(Member Of Dubai Financial Market and Abu Dhabi Stock Market)

Sr. IT Engineer April 2006 to Dec 2006

Provided technical support in diagnosing, troubleshooting and resolving client issues with hardware maintenance, installations and upgrades. IT Hardware inventory and stock mgmt. Call center and telephony support. Utilized various help desk software and remote login tools to complete necessary tasks. Developed and conducted user trainings.

IT Support Engineer Feb 2004 – Mar 2006

Implementation engineer for projects. Maintain client LAN/WAN networks. Optimize networks using performance reports and logs. Conduct effective training to network support trainees. Investigating, diagnosing and troubleshooting network issues.

EDUCATIONAL DETAILS

B.Sc IT

Microsoft Certifications MCSE, MCSA

CCNA

DECLARATION

I hereby declare that, all the details furnished above are true to the best of my knowledge and belief.

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