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Manager Customer Service

Location:
Sioux Falls, SD
Posted:
September 20, 2016

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Resume:

ERIC JELKEN

*** *. ********** **., ***** Falls, South Dakota 57108 C: 605-***-**** acwo4z@r.postjobfree.com

PROFESSIONAL SUMMARY

Operations Manager with 22 years of solid supervisory experience in Facilities Management including

building maintenance and custodial operations, safety, security, and construction project management.

SKILLS

Effective leader Customer service driven

Team builder Efficient multi-tasker

Staff training and development Consistently meets goals

Hands on experience in troubleshooting and Budget development and implementation

maintaining medical and facility equipment Project management

Computer experience includes Microsoft Word,

Excel, Project, and Power Point

WORK HISTORY

Facilities Manager, 04/2004 to 07/2015

City Of Sioux Falls – 224 W 9th St Sioux Falls

Responsible for the management of the maintenance and custodial operations at over 40 City buildings

equaling over 600,000 SF of office space, and 300,000 SF of shop/warehouse space.

Prepare Facility Operating and CIP budgets for City Hall, Carnegie Town Hall, Siouxland Libraries, Fire

Stations, Police Station and various other entities. Develop 5 year and 20 year Building Master Plans.

Project Manager for building improvement and remodeling projects. Secured $800,000 Energy Grant.

Managed a 19 member Maintenance/Custodial crew which consists of a Custodial Supervisor, a Lead Building Maintenance mechanic, seven Building Maintenance Workers, and ten Custodians. Duties include hiring, coaching, and evaluating staff.

Develop and maintain service contracts for custodial operations and equipment maintenance.

Plant Operations Director, 09/2001 to 04/2004

Ottumwa Regional Health Center – Ottumwa, IA

Responsible for maintenance of a 400,000+ SF multi-building medical complex.

Departments included Engineering, Biomed, Building Maintenance, and Security.

Duties included direct supervision of 26 department personnel

Developed the capital expenditure budget for the Health Center and the operating budget for each

division in Plant Operations.

Interim manager of Environmental Services and Laundry

Chairman of the Safety Committee, responsible for department's compliance such as JCAHO.

Managed all hospital construction projects.

Major accomplishments included increasing department productivity by 30 percent and completion of a

10,000 SF remodeling project that was finished ahead of schedule and $80,000 under the construction

budget.

Engineering Supervisor, 06/1998 to 09/2001

Dickinson County Memorial Hospital – Spirit Lake IA

Responsible for maintenance of 120,000 SF medical complex.

Worked with VP of Operations to develop the capital budget for the facility.

Direct supervision of 4 building engineers, scheduled work and preventive maintenance of all facility

equipment.

Performed PM and repairs on all medical equipment.

Member of the hospital safety committee.

Major accomplishments included completing an MRI and Radiology construction projects on schedule

and under budget.

Revised equipment management and utility management plans for a successful JCAHO inspection.

Biomedical Technician, 02/1998 to 06/1998

Sioux Valley Hospital – Sioux Falls, SD

Performed preventive maintenance and repairs on medical equipment at outreach hospitals including

Dialysis equipment.

Maintenance Supervisor, 05/1993 to 01/1998

Mercy Medical Center – Sioux City, IA

Maintenance Supervisor and Construction Coordinator.

Supervised 23 member maintenance and construction crew.

Responsible for the facility and grounds.

Worked alongside the department director on budgeting items.

Major accomplishments included implementation of a PM program for Facility equipment, coordinated

several construction projects which included an MRI update, new Cath Lab, remodeling of OB and the

Skilled Nursing Floor, and replacement of the building main switchgear.

Successful JCAHO inspection.

Biomedical Technician, 01/1979 to 05/1993

Mercy Medical Center – Sioux City, IA

Responsible for repair and PM of medical equipment.

Maintained phone, PA, and nurse call systems. Installed cabling for TV’s, phones, and computer system.

Implemented medical outreach program for clinics and in-home dialysis units.

EDUCATION

Bachelor of Arts: Business Administration, 1998

Briar Cliff University - Sioux City, IA

Associate of Applied Science: Electronic Engineering, 1978

Western Iowa Tech Community College - Sioux City, IA



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