Customer Service High School

PERSONAL INFORMATION

YEN, NGUYEN HAI (CAROLINE)

Nationality: Vietnamese

Date of Birth: April 14, 1993

Phone number: +63-916*******

Address: Makati- Philippine

Email: ********.**@*****.***

Marital status: Single

CAREER OBJECTIVE

To use my skills, apply learned knowledge and Vietnamese language to become a professional sales staff and bring a lot value to customers. From that I will contribute to development of Company.

EDUCATION

#

Level

School

Period

1

Primary School

Phong Van Primary School

2000 – 2005

2

Secondary School

Phong Van Secondary School

2005 – 2010

3

High School

Van Thang High School

2010 – 2013

4

Bachelor of Physics

ThaiNguyen University of Pedagogy

2013 –2016

EXPERIENCE

Physical Education Tutor

School/ University: Tutoring centre Thai Nguyen

Period/Time: August- December, 2015

Duty: I leaded one-on-one and group sessions in Physics, at all skill levels from basics up to advanced university level.

Intern Physics Teacher

School/ University: Vo Nhai High school

Period/Time: February- April, 2016

Duty: I taught students in high school in Physics. Teaching includes class-work, discussion guide, lesson planning and teaching from text-book.

Customer Service

Company: Abbot- US Company

Period: April- August, 2015

Duty: I worked as customer care position for 3 months at Abbot-Hoa Ky Company. I support customers about company’s products in events such as Customer Gratitude event etc.

Itroduction, product advice, answer customer by phone or mail.

I also want to open online shop by myself.

I am a insurance representative Prudential: I consult for clients which kind of insurance packages our company provide and then help them choose the most suitable one based on their preference and budget. I also answer customer’s inquiries when they are joining insurance.

Company: Vin group

Period: May- August, 2016

Duty: Manager for Stender brand, sell good for Foreigners and Vietnamese at the shop. Advertise products on media publications such as: banner, poster, leaflets…. Make report of every day

Achievement and skill gained:

Be assessed positively by shop’s boss: active, extremely adaptable

Observe, learn and catch customer taste well

Improve English Communication Skill.

SKILLS

Fluent Vietnamese language.

Well presented, polite and calm

A passion for teaching, customer service position, good at explaining complex scientific topics in a clear and simple way.

Gets along well with older and younger students, great at controlling classrooms and making lessons fun

Strong computer skills, knowledge of the full range of Microsoft Office software, and the ability to learn new technology easily.

A great team player, friendly and good at working with and getting along with co-workers

Have management skill, problem solving skill, listening skill, presentaition skill and negotiation skill

PERSONALITY

Sociable, enthusiastic, hardworking

Strong, goal oriented work ethic

Good at working under pressure, especially in a classroom environment

Have the initiative to work independently and can establish rapport with my co-worker at the same time. I’m also an optimistic kind of person.

HOBBIES

I like traveling, shopping, singing and dancing as well.

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