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Customer Service, Sales, hospitality, security, marketing

Location:
West New York, New Jersey, 07093, United States
Posted:
October 27, 2016

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Robin J. Leon

Age **

*** **** ****** *** **

Union City, New Jersey 07087

acw9x5@r.postjobfree.com

201-***-****

Objective

To obtain a position in a company with room for growth, where I can contribute to the company’s overall mission through courteous, accurate and dependable customer assistance.

Experience

Doric Condominium Union City NJ

Concierge/ Secretary/Security 7/2016 - Currently there

• Picking up phone calls

• Interacting with residents

• Customer service

• Scheduling appointments

• Following safety protocols

• Processing in and outgoing packages

Port Motors West Palm Beach FL

Sales/ customer service representitive

Napleton KIA

Napeleton Hyundai West Palm Beach FL

Sales Associate

• Meeting Sales Goals

• Motivation for Sales

• Selling to Customer Need

• Financial Skills

• Documentation Skills

• Scheduling, Telephone Skills

• Listening, Verbal Communication

• Customer Focus

• Product Knowledge

. Cash Handling of $1000-5000 each day

First Class Security Co.

West Palm Beach, Florida

Security Officer

• Patrol industrial and commercial premises to prevent and detect signs of intrusion and ensure security of doors, windows, and gates.

Answer alarms and investigate disturbances.

Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises.

Write reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.

Call police or fire departments in cases of emergency, such as fire or presence of unauthorized persons.

Circulate among visitors, patrons, and employees to preserve order and protect property.

Hernando Handyman Co.

West Palm Beach, Fl

Handyman Assistant

Assisted with projects

Tool handling

Fencing

Demolition

Flooring, drywall, plumbing and electricity

General Labor

Rosario Management, LLC

Clerical Union City, NJ

Customer service

Greeting customers, answering phones and filing

Accounts payable and accounts receivable.

made sure all invoices are paid by due date

Office Maintenance

Make sure office area and building is kept clean and in good condition.

Dollar General

West Palm Fl

Head Cashier

Head cashier responsibilities

Above and beyond customer service/inventory

Managed opening and closing times for the entire store

Sonic’s Restaurant

West Palm Fl

Head Cashier

Head cashier Responsibilities

Above and beyond customer service/inventory

Managed Opening and Closing for the entire store

Education

University of Phoenix

Jersey City, NJ

Skills Set

More than 7 years’ successful experience in customer service, Cash Handling and support with recognized strengths in account maintenance, problem-solving and trouble-shooting, sales staff support, and planning/implementing proactive procedures and systems to avoid problems in the first place.

Possess solid computer skills.

Excellent working knowledge using both IBM and Mac systems; Lotus 1-2-3, Microsoft Excel, WordPerfect, Microsoft Word, CT DataTrac.

Ability to train, motivate, and supervise customer service employees.

A team player, acknowledged as “Total Quality Customer Service Professional.”

Develop plan, conduct audits and variance analyses, process payroll and payroll tax reports and filings, and maintain/update accurate inventories.

Increased customer retention by 15%, from 75% to 90%.

Led to department improvement and morale, utilizing persuasion/mediation skills.

Proactive planning led to notable increase in morale in all departments.

Created customer satisfaction survey, drastically reducing potential problems



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