Robin J. Leon
Age **
Union City, New Jersey 07087
acw9x5@r.postjobfree.com
Objective
To obtain a position in a company with room for growth, where I can contribute to the company’s overall mission through courteous, accurate and dependable customer assistance.
Experience
Doric Condominium Union City NJ
Concierge/ Secretary/Security 7/2016 - Currently there
• Picking up phone calls
• Interacting with residents
• Customer service
• Scheduling appointments
• Following safety protocols
• Processing in and outgoing packages
Port Motors West Palm Beach FL
Sales/ customer service representitive
Napleton KIA
Napeleton Hyundai West Palm Beach FL
Sales Associate
• Meeting Sales Goals
• Motivation for Sales
• Selling to Customer Need
• Financial Skills
• Documentation Skills
• Scheduling, Telephone Skills
• Listening, Verbal Communication
• Customer Focus
• Product Knowledge
. Cash Handling of $1000-5000 each day
First Class Security Co.
West Palm Beach, Florida
Security Officer
• Patrol industrial and commercial premises to prevent and detect signs of intrusion and ensure security of doors, windows, and gates.
Answer alarms and investigate disturbances.
Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises.
Write reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.
Call police or fire departments in cases of emergency, such as fire or presence of unauthorized persons.
Circulate among visitors, patrons, and employees to preserve order and protect property.
Hernando Handyman Co.
West Palm Beach, Fl
Handyman Assistant
Assisted with projects
Tool handling
Fencing
Demolition
Flooring, drywall, plumbing and electricity
General Labor
Rosario Management, LLC
Clerical Union City, NJ
Customer service
Greeting customers, answering phones and filing
Accounts payable and accounts receivable.
made sure all invoices are paid by due date
Office Maintenance
Make sure office area and building is kept clean and in good condition.
Dollar General
West Palm Fl
Head Cashier
Head cashier responsibilities
Above and beyond customer service/inventory
Managed opening and closing times for the entire store
Sonic’s Restaurant
West Palm Fl
Head Cashier
Head cashier Responsibilities
Above and beyond customer service/inventory
Managed Opening and Closing for the entire store
Education
University of Phoenix
Jersey City, NJ
Skills Set
More than 7 years’ successful experience in customer service, Cash Handling and support with recognized strengths in account maintenance, problem-solving and trouble-shooting, sales staff support, and planning/implementing proactive procedures and systems to avoid problems in the first place.
Possess solid computer skills.
Excellent working knowledge using both IBM and Mac systems; Lotus 1-2-3, Microsoft Excel, WordPerfect, Microsoft Word, CT DataTrac.
Ability to train, motivate, and supervise customer service employees.
A team player, acknowledged as “Total Quality Customer Service Professional.”
Develop plan, conduct audits and variance analyses, process payroll and payroll tax reports and filings, and maintain/update accurate inventories.
Increased customer retention by 15%, from 75% to 90%.
Led to department improvement and morale, utilizing persuasion/mediation skills.
Proactive planning led to notable increase in morale in all departments.
Created customer satisfaction survey, drastically reducing potential problems