Glenda Watts

Customer Service Representative (CSR)

Johnsonville, SC

acw9t9@r.postjobfree.com - 843-***-****

My Objectives are to give 100% to duties given, while maintaining a positive attitude. Working productively and accurately will be my focus. I will follow all assignments, orders, and guidelines set before me by management. I will apply any constructive criticism or suggestions. My contributing attributes will include: integrity, honesty, compassion, dependability, and trustworthiness in all duties entrusted to me. Abilities and Special Skills

-Passed all work keys testing provided by Williamsburg Technical College

-A true "people-person" who loves assisting and helping the public

-Works well with other or independently

-Time management and productivity is a strong point

-Can handle escalated issues and constructive criticism

-Takes instructions and orders from authority with respect

-Goes above and beyond the call of duty

-Takes extra effort to double check work for accuracy WORK EXPERIENCE

Customer Service Representative (CSR)

Assurant - Hemingway, SC - January 2007 to March 2013 My Duties Included:

-taking incoming customer calls and calling back when needed

-handled escalated issues for further resolution and customer complaints

-making changes, updated, and correction to accounts

-taking payments

-documenting each account thoroughly showing all assistance provided

-giving insurance quotes

-being licensed to sell insurance in 11 states

-transferring calls to other departments for further assistance

-worked with management, other representative, sales department, and claims department to insure best customer service resolution was given

-assisting new representative with problems or questions Customer Service Specialist

Assurant - Florence, SC - November 2004 to 2013

My Duties Included:

-made payments out of escrow accounts

-taking incoming call, making outbound calls, and transferring calls

-training new employees (mentoring)

-making changes requested to existing accounts

-setting up new claims and assisting until the claim was completely closed

-handling escalated issues that needed extra resolution resolve and customer complaints

-documented detailed records on each call

-faxed and mailed documents

-reviewed documents for accuracy

-applied documents to the correct accounts

-worked with the "one call resolution concept"

Library Assistant and Customer Service Assistant

Self Employed - Hemingway, SC - February 2003 to May 2007 My Duties Included:

-answered phones

-collected information, typed books/data entry

-printed and bound books

-faxed, emailed, and mailed information

-greeted and assisted all researchers coming into the library with research needs

-inventoried and bought library books and supplies

-organized books, files, and paperwork

-ran errands for library

Security Officer/First Responder

Lambert Security Service Marion, SC

Assigned to Tupperware Mfg. of Hemingway, SC

11/1989 to 07/1992

Responsibilities Included:

-checking trucks in and out of plant entrance while documenting all necessary information

-securing all gates and entrances

-making rounds inside and outside of plant and scanning safety issues

-making reports of any problems or harmful situations

-reporting any safety issues found to management for fixing of the problem, doing follow up at later date to make sure it was corrected, making a report, and contacting Safety Manager to make sure the issue was brought to his attention

-taking employee call-off phone calls, fill out absentee forms, and deliver to appropriate department supervisor or manager

-mail clerk duties (stamping mail, delivering to and from post office, and distribution)

-unlocking doors for authorized personnel

-first aid medical responder, provided minor first aide, and transported injured or sick employees to and from hospital emergency room (in company vehicle provided) Domestic Engineer (Homemaker)

Self Employed - Johnsonville, SC - July 1992 to January 2007 Responsibilities Included:

-handled all household duties

-maintained scheduling of all extracurricular activities

-kept my 2 children and 4 others

-ran errands

-handled accounts, finances, and bill pay

-tutored students with homework after school each weekday

-took care of both parents diagnosed with terminal illness until death

-transported children to and from school

-volunteered at school when needed for functions or events EDUCATION

diploma in General Curriculum

Johnsonville High School - Johnsonville, SC

1989

Williamsburg Technical College - Kingstree, SC

A.D.

Banker Online School of Insurance - Kansas, IN

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