John Cortese

*** ********* *****

Elgin, IL *****

847-***-****

acw9mf@r.postjobfree.com

Objective

To best utilize my knowledge and skills in an environment where it fosters growth and opportunity.

Profile

Order Management and configuration in voice and data network services.

Skilled in global network services, global voice infrastructure and order fulfillment. Service Coordination, web hosting. Diverse range of experience in technical environment, effective leadership, experienced in cutting edge technology through Fortune 500 technology companies. Network project coordinator in Enablement Order Management Global Voice Infrastructure Project Manager in Voice Communications.

Experience

Wheels Inc., Des Plaines, IL July. 15 – Sep. 16

Contracting through Select Staffing.

Vehicle Acquisitions/Violations/Dealer Relations

Worked on assigning vehicle designations by model.

Updated both foreign and domestic vehicle incentive programs.

Created price protection for client mandatory and manufacturing programs.

Managed pricing incentives using business parameters and manufacturing pricing incentive control.

Contact dealers to verify contact information through vendor maintenance database.

Conduct survey reviews and correspond back to drivers with any questions or complaints regarding delivery of their vehicles at the dealerships. Through courtesy delivery follow up system while communicating with compliance department and the account executive.

Dealer correspondence through faxes sent to Wheels, Inc dealer relations group via email, file and archive using vendor administrative system.

Family Health Network., Chicago, IL Feb. 15 – July. 15

Contracting through Advanced Resources.

Data Exchange and Integrity

Performed data validation and application analysis.

Updated both database and spreadsheets with current encounter information

Ran analytical reports for accurate up to date patient billing codes

Wheels Inc., Des Plaines, IL Apr. 13 - Dec. 14

Contracting through Advanced Resources.

Compliance Services/Truck Engineering/Violations/Renewals/Driver Services/Repairs Services

Maintained onboard database requiring information for vehicle titles.

Prepare and ship license plate and registration, process checks and distribute to clients.

Assist engineering team building Upfit Catalog Maintenance for trucks, tractors and trailers.

Prepare and submit rate sheets for client vehicles.

Process and pay traffic Violations using company database and state run toll management systems via the internet

Coordinated database information to corresponding documents and spreadsheets

FinishMaster Inc., Carol Stream, IL Dec. 11 - Mar. 13

Delivery Driver for Auto Body and Industrial paint distributor for commercial and independent companies.

Travelclick Inc., Schaumburg, IL Feb. 11 - July. 11

Contracting through HKA Staffing Services.

Performance Measurement Associate

Updated and maintained spreadsheets prior to moving the data to the new database.

Rewrote room descriptions to the correct character count prior to transferring into the company website.

Updated client contact information via the internet.

Kelly Services, Schaumburg, IL June. 07 - May. 10

Contracting through various companies in a professional business office environment

Genworth Financial Services Corp., Schaumburg, IL Aug. 06 - June. 07

Registration Coordinator/Compliance

Leading financial security company dedicated to helping clients achieve financial success and serving 15 million customers in more than 25 countries.

Responsible for the coordination of activities in various departments involved in the registration process such as recruiting, business development, commissions, and internal planning to give continued support to representatives with the broker dealer.

Managed and coordinated all new registration paper work and credit checks for new registered reps and Investment Advisors and submit to the NASD via the web.

Initiated Sales Compliance Operations and Procedures as well as verify representative information for fund companies.

Scheduled required exams and pre registered each potential registered representative and investment advisor representative in the state they are requesting.

Oversaw the completion of the registration process for all candidates.

Responsible for coordinating all new and current Investment Advisors in the registration process for licensing.

Made outgoing calls and took incoming calls for sales and business development with candidates as needed.

Kelly Services, Schaumburg, IL Jan. 03 - Aug. 06

Contracting through various companies in a professional business office environment

IBM Global Network Services, Schaumburg, IL May. 00 - Nov.01

XO Communications, Oak Brook, IL

Contracting through Tek Systems

Project Manager

Managed voice circuit installation projects throughout the United States.

Followed up on service order requests.

Worked exclusively with AT&T on voice service testing, installations.

Worked on DSL orders and coordinating both circuit testing and installations.

IBM Global Network Services, Schaumburg, IL Oct. 97 - Mar. 00

Project Coordinator/Order Entry Management

Major telecommunication industry connecting telephony service for global and local businesses. Over $100 billion software and hardware services, operating telephones, circuit solutions and computer systems.

Responsible for the coordination of activities among various departments

involved in the allocation, configuration, delivery and installation of

network equipment for customer sites and voice request services, coordination of services, on site installations, and tech support.

Managed the order implementation of frame relay network projects. Ordered and tracked equipment, engineering support, circuits, physical and logical connections, and scheduled field service to implement the networks.

Interfaced with carriers, field service, provisioning teams, designers, and network project management teams to ensure timely delivery of customer installations.

Tracked the status of each project, verified information, and troubleshoot downstream delays to ensure timely closeout of projects and to feed the billing process.

Skills

IBM AS/400, IBM info systems, Visio, MS Office Suite, Lotus Notes, Outlook, Internet, Windows NT Workstation, Windows Vista, Web CRD(NASD Website)

Education-Streamwood High School-graduated, Harper College-Attended 1991- Material Management Courses

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