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Management Technician

Crest Hill, Illinois, United States
October 25, 2016

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***** ******** **. ****: 815-***-****

Crest Hill, IL 60403 Cell: 779-***-****


Seeking an opportunity to use my work ethics and education to assist your company in achieving all your objectives and meeting critical deadlines.


Bachelor of Science in Technical Management, DeVry University, June 2011

GPA: 4.0 Summa Cum Laude

Associate of Electronics Engineering Technology, Joliet Junior College, May 2004

GPA: 3.37/4.0


Cisco Certified Network Associate, April 2008

Light Brigade Seminar, Fiber Optics Certified Technician, August 2006

Anritsu Site Master Certified Technician, March 2006


Managing a team of technicians and leading them to achieve the team’s goals

Experienced upgrading, troubleshooting, maintaining and turning up cellular sites, CDMA and TDMA technologies.

Experienced leading and training a group of technicians; schedule work for our team in order to drive efficiency and accomplish common goals while leading and developing them in their professionals careers

Experienced with 4G LTE deployment and maintenance; Ericsson equipment

Experienced in microwave radio installation and quality control including Motorola, Alcatel Lucent, and Dragon Wave radios

Experienced testing T-1s using a T-berd, very proficient using an Anritsu Site Master, power meter, spectrum analyzer in order to look for interference and identify uplink issues, signal generator, fiber optical meter

Experienced with Microsoft operating systems and TCP/IP communication protocols plus Networking Basics

Experienced in basic circuit design, troubleshooting, wiring and building circuits, digital, soldering; thru-hole and surface mount, schematic diagrams and digital logic.

Experienced using oscilloscopes, power supplies, Digital Multi Meters, AC/DC circuit analysis, Electronic Workbench, reading and interpreting schematics

Able to read, write, speak fluently both English and Spanish.

Exceptional communication skills including listening and conflict resolution

Vendor Management, Multi-Vendor Environment, and Project Management

Created method of procedures to be used by other peers

Resolution and escalation of complex issues to management


DAS Small Cell Engineer II; Goodman Networks, Plano TX, March 2015 – December 2015

Responsible for integrating and commissioning DAS systems

Performing CW testing as well as uplink testing as part of the integration

Using Nemo to collect data, pre installation and post installation

Work with customers and address any issues that they saw with their systems

Resolve all the issues that the customers had and handed over the project over to them

Created and distributed progress reports to management and project management

Cell Technician; Verizon Wireless, Hickory Hills IL, January 2010 – July 2013

Responsible for the proper operation of a large group of Network Elements and perform tasks under little supervision, including the deployment of EBH and LTE network.

Maintain the fiber optic and DAS network along with over 100 micro cells in the city of Chicago.

Support of interdepartmental objectives, to include preventative and remedial maintenance, installation, optimization, building and ground upkeep, and integration of network hardware and interconnect facilities.

Maintain and repair all base station equipment and transmitters; maintaining site and test equipment inventories; testing and analyzing network coverage to ensure contiguous communication and network integrity and quality.

Update daily logs with site-specific information; composing clear and concise reports for system documentation; and performing audits as required by local, regional, area, corporate or regulatory agencies. Proficient with Remedy ticketing system

Performs routine building and grounds maintenance and inspections. Integrates Network hardware and interconnect facilities.

Makes recommendations to engineering for improving network coverage and implement solutions.

Maintains inventories of test equipment, base station, and transmitters.

Subject matter expert for LTE deployment and alarming

Network Field Engineer; Aircell LLC, Itasca IL, October 2007 - September 2009

Responsible to Test and integrate EVDO BTS sites

Documented work performed using online trouble ticket tools; Troubleshoot hardware, software and network problems

Performed site walks, work with landlord and deployment team to ensure cell sites were built according to Aircell and National OSHA standards.

Oversaw equipment deliveries, equipment inventory, and site layout

Performed PM’s as scheduled, work closely with and in support of other Field Engineers and Switch Engineers to ensure the highest system performance and service reliability

Worked intimately with construction, NOC, Network Performance, and RF groups to grow the network and integrate new sites

Maintained outsource vendor relationship for particular territory; demonstrated ownership for all sites in particular territory; integrated and maintained microwave or alternate connectivity where required; Maintained network uptime, asset management accuracy, and participated in Disaster Recovery preparedness.

Lead Technician III; Sprint Nextel, Chicago IL, August 2004 - October 2007

Responsible for the optimization, maintenance, repair, and troubleshooting of the Iden digital network and the PCS CDMA network.

Provided leadership and training to a group of technicians and scheduled work for our team in order to drive efficiency and accomplish common goals.

Provided resolution to complex issues in our zone that required the use of advance test equipment while training junior technicians on the proper use of such equipment and critical thinking skills.

Responsible for 75% of the Iden Fiber optics network in the Tri-States, which included Radio Frame Network equipment, IP backhaul applications.

Developed the only MOP that is used at national level to set up the IP backhaul/remote access for RFN sites.

Provided suggestions to RF engineering about frequency changes and retunes due to co-channel interference issues.

Managed the day-to-day activities of a group of technicians, approving work schedules and balancing the workloads

Warehouse Associate/Field Technician; T-mobile, Chicago IL, July 2003- August 2004

Solely responsible for a small warehouse with telecommunication equipment

Filled out Repair and Return labels for bad parts and stack them in pallets.

Weighed the shipment before it shipped, filled out bill of ladings, call trucking company and scheduled pick up.

Keeping track of outgoing and incoming shipments, receiving shipments and stocking them, keeping an accurate inventory, and reviewing invoices from trucking company for accuracy.

Responsible for maintaining, installing, upgrading cellular cell sites, and troubleshooting Nortel base transceiver stations

Increased capacity by adding radios to the BTS

Performed testing on TX lines with an Anritsu, and troubleshot T-1 circuits

Performed troubleshooting on Base Transceiver Stations for DC, AC and direct ambient cooling systems fault

Card Production Associate; Metavante, Willowbrook IL, May 2001 - July 2003

Responsible for keeping track of a Vault inventory using MS access and excel.

Performed cycle counting our inventory on a daily basis and entered results into a database

Led team to become the most productive shift

Ran machinery that made credit cards, ATM cards, and debit cards and more work and accounts were transferred over to my station as a result of a 30% productivity increase

Helped in troubleshooting machines in order to reduce downtime and increase productivity

Order Picker/Cherry Picker; Sally Beauty Supply Warehouse, Columbus OH, July 1998 – March 1999

Picking orders, stacking them in Pallets, wrapping them, get them labeled and ready to be shipped out

Cycle count inventory and stock new inventory while keeping track of it with RF scanners

Helped with forklift duties as needed

Order Picker; Save A Lot Warehouse, Columbus OH, August 1997 – July 1998

Picking orders using a pallet jack, stacking them neatly, wrapping them, get them labeled and ready to be shipped out

Helped with forklift duties as needed


•Made Dean’s list every term at Devry University

•Honor student for 6 quarters at Columbus State Community College.

•Honor student for 4 semesters at Joliet Junior College.

•Awarded “All-Region” award in 1998; 1999 and was named “All conference” player in 1999 in college baseball career.

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