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Customer Service Sales

Location:
Houston, Texas, United States
Posted:
October 25, 2016

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Resume:

PROFESSIONAL PROFILE

QUALIFICATIONS

RELEVANT EXPERIENCE

EXPERIENCE

MARY ALLEN

**** *******, *******, ***** ***** C: 832-***-**** acw8bw@r.postjobfree.com Well-rounded Bartender with a wide-ranging history in the service industry. Looking for the opportunity to build and strengthen the customer base of a fine establishment. I bring passion for the industry, a fun, positive attitude and an understanding of customer service. I also have experience as a key employee/shift leader having to have to supervise and run restaurant without manager supervision.

Food and beverage handling expert

Cocktail list development

Suggestive selling

Anticipating guest needs

Basic accounting

Maintaining a clean bar

Honed marketing skills

Proven sales record

Full service restaurant background

Strong organizational skills

Cash and credit transactions

Balancing the cash register

Outstanding customer service

Ordering wine, beer and liquor

Problem solving

Strong leader

Customer-oriented

Adaptable

I have experience in supervising without manager supervision. I have been responsible for daily restaurant operations such as opening restaurant, processing and placing orders, receiving and paying for orders, supervising employees during shift, processing daily sales, revenue, and cash reports, and closing of restaurant. I have vast experience as a trainer as both a server and bartender.

04/2009 to 08/2013 Server/Bartender/Trainer

Chili's - Houston, Texas

Maintained full knowledge of bar and menu items and made recommendations.Delivered quality food and beverage service to guests in a responsible manner.Delivered food and beverage orders within established timeframesMaintained full knowledge of all menu items, contents and preparation methods.Maintained familiarity with the latest in mixology, bar equipment and sanitation standards.Prepared mixed drinks; poured wine, beer and nonalcoholic beverages.Opened and closed bar tabs and transferred tabs to dining area.Processed cash, credit card and voucher payments.Upheld a high standard of cleanliness in all work areas.Maintained bar stocks, replenishing daily as necessary.Changed beer kegs.Served each guest with a sincere, positive, pleasant and enthusiastic attitude. 10+ years bartending experience.

08/2013 to 07/2014 Bartender/Key Employee

Berryhill - Houston, Texas

Maintained full knowledge of bar and menu items and made recommendations.Delivered quality food and beverage service to guests in a responsible manner.Delivered food and beverage orders within established timeframesDeveloped and maintained exceptional customer service standards.Ensured proper cleanliness was maintained in all areas of the bar and front of house.Performed restaurant walk-throughs to gauge timeliness and excellent service quality.Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.Performed checkouts of servers and bartenders to ensure that all tickets were accounted EDUCATION

for.

09/2014 to 02/2015 Server/bartender

Beacoup - Houston, Texas

Operated as both an opening and closing server. Responsible for daily set up of five stations.Took orders from patrons for food or beverages.Wrote patrons' food orders on order slips, memorized orders, and entered orders into computers for transmittal to kitchen staffCommunicated with customers regarding orders, comments, and complaints.Kept drink stations clean and ready for service.Answered questions about menu selections and made recommendations when requested.Suggested additional items to customers, as appropriate, to increase restaurant sales.Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.Regularly checked on guests' satisfaction.Assisted co-workers.Accepted payment from customers and made change as necessary.

05/2015 Server

Home Plate Bar & Grill - Houston, Texas

Prepared items on station assignment list. Greeted guests and sat them at tables or in waiting areas. Informed patrons of establishment specialties and features. Wrote patrons' food orders on order slips, memorized orders, and entered orders into computers for transmittal to kitchen staff. Assisted co-workers. Assisted diners with seating as needed. Checked patrons' identification to ensure that they met minimum age requirements for consumption of alcoholic beverages.Accepted payment from customers and made change as necessary.

Sonography

College Of Health Care Professionals - Houston, Texas, United States I am currently in school completing a 2 year associate degree program and will graduate in October 2016.



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