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Customer Service Sales

Roseville, California, United States
October 24, 2016

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Salesforce Administrator/Developer

Contact: 530-***-****


Over 3+ years of extensive IT experience on CRM and platform as a Developer and Administrator.

High level of proficiency in creating Roles, Profiles, Email Services, Tasks, Email Templates, Workflow Rules, Workflow Alerts, Actions and Workflows Approvals. Configured and maintained User profiles, role hierarchy and Password policies.

Extensive experience in creating Custom Objects, Custom Fields, Picklists, Record Types, Validation Rules, Approval Processes, Custom Tabs, Queues, Public Groups and Communities.

Extractions to various formats, work flows, relationships, Lookups.

Creating and designing of Reports, Custom Reports, Report Folders, Snapshots, Dashboards and Email generation according to application requirements.

Experienced in analyzing business requirements and Entity relationship diagram and implementing them with Salesforce Junction objects, master-detail relationships and lookup relationships.

Implemented Security and Sharing Rules at Object, Field and Record level for different Users at different levels of organization.

Good knowledge on CRM business processes like Campaign Management, Lead Management, Account Management, Opportunity Management, Knowledge Management, Support Processes and Forecasting.

Experience with Managing the complex data Experience in Integrating App Exchange Applications with Salesforce, Mass E-Mail Management, Application management using Plug-in & Eclipse IDE in Sandbox and Production Environments

Good knowledge on developing client-specific solutions on platform using Triggers, Apex Classes, Controllers, Standard Controller, Controller Extensions and Visualforce, SOQL, SOSL and handling Apex Governor Limits to achieve complex business functionality.

Good exposure to AppExchange applications. Able to find appropriate applications, install and customize.

Acquainted and well versed with CRM processes like Sales, Marketing, Customer Service and Customer Support, Business Processes and recommended solutions to improve their processes using SFDC

Experience in SFDC Integration using Web Services and Apex Programming, Service Cloud, Sales Cloud. Integrated Salesforce with in-house legacy systems using Apex web services and outbound messaging.

Certifications: Certified Administrator (201) Certified Platform Developer I (401)

Technical Skills:

Salesforce Technologies:

Apex Language, Classes, Triggers, SOQL, SOSL, Visual Force (Pages, Components and Controllers), Apex Data Loader, Apex Web Services, Dashboards, Analytic Snapshots, Custom Objects, Case Management Automation.

Salesforce Tools: Eclipse IDE Plug-in, Explorer, Data Loader, Excel Connector, Platform (Sandbox and Production), Migration Tool, Offline Edition, App Exchange Data Loader.

Programming Languages:

Java, Apex, C, C++, SQL


SQL server, Oracle, MS Access

Operating Systems:

Windows NT / 2000 / XP Pro / Vista, Windows Server 2000 / 2003 / 2008 / 2010, Linux

Java/Web Technologies:

Java, JDBC, Servlets, Java Script, Web Services, HTML, XML.


MS Office Suite


Masters in Computer System Engineering -Northwestern Polytechnic University

Bachelors in Computer Science Engineering - JNTU

Professional Experience:


Role: Salesforce Admin Jan2016-Till now

Description: The project involves application support for different client side applications which ensure 100% system availability by providing quick, accurate best-in-class service to our Training member service representatives and work towards Return to Service. This uses a model driven architecture for component based application development. Real time outages require application to identify the root cause and tools knowledge to fix the issue.


Analyzed business needs, distinguish between needs and wants, identify gaps between business needs and standard application functionality.

Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic

Created new sandbox and freshened them with Production as and when required.

Configured Creating Roles, Security Access, Profiles, Email Services, Page Layouts, Workflow Alerts, Actions, and Approval Processes

Effectively created the picklists, dependent picklists and junction objects to establish the connectivity among objects.

Used SOQL & SOSL with in Governor Limits for data manipulation needs of the application.

Used Data Loader for insert, update, and bulk import or export of data from Objects.

Worked on various standard objects like Accounts, Contacts, Leads, Campaigns, Reports and Opportunities.

Implemented Pick lists, Dependent Pick lists, validations and formula fields to the custom objects.

Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.

Created and customized Email template and configuring them to the email alert within the workflow rule for a standard/custom object.

Environment: platform, Apex Language, Visual Force Pages, Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, WSDL, Sandbox, data loader, Eclipse IDE Plug-in.

Client: Novell, India [Jan2013 - Dec2014]

Role: Salesforce Admin/Dev

Description: Novell leads the industry in providing comprehensive network solutions that help the world’s leading organizations transition smoothly to a virtualized world. Novell uses Salesforce CRM for complete sales and service cloud.


Used Sales Force Automation for Sales Lead Management, Opportunity Management, Account and Contact Management, Approvals and Workflow.

Designed and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Workflow Rules, Auto-Response Rules, Page layouts, Components, Visual Force Pages to suit to the needs of the application.

Developed and supported customer support portal to support eservices, CRM Customer Support.

Developed and deploys ad hoc reports and dashboards.

Created Workflow Rules, Approval Process, Validation Rules.

Involved in data mapping and migration of data from legacy systems to Objects and fields.

Involved in querying Salesforce tables using SOQL & SOSL queries using Explorer.

Customized page layouts for Opportunity, Contacts and Accounts depending upon user roles and groups.

Modifying Page layouts and setting the Record Types.

Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.

Manage page layouts, fields, and system interface/capabilities.

Maintenance of data entry standards & data integrity process.

Experience with maintain user roles, security and profiles.

Create and manage workflow rules, field updates and email alerts.

Involved in Mass imports and exports of data

Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.

Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.

Environment: Platform, Custom Objects, Apex Language, Visual Force (Pages, Component & Controllers), Data

loader, HTML, Java Script, Workflows & Approval process, Reports, Eclipse, Eclipse Plug-in, sandbox.

Client: PB Systems Inc, India [Jan2012-Dec2012]

Role: Salesforce Administrator

Description: PB System have demonstrated capability in delivering high quality products and services, timeliness in meeting deadlines and strong business ethics consistently in all our engagements. The software is developed for one of the clients in creating users, assigning security and made sure we deliver the best to the client.


In requirements gathering with multiple project managers, in an effort to better customize, and utilize the full functionality of the CRM solution.

Worked on maintaining the functional areas of accounts, contacts, leads, campaigns, opportunities, quotes, activities dashboards.

Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components.

Written SOQL queries against API.

Used Eclipse IDE plug to develop the classes and triggers.

Developed different Visual Force Pages to suit to the needs of the application using different Visual force components.

Created Formula Fields, Validation Rules, Workflow and approvals for the flexibility and functionality of force platform application.

Responsible for the creation of custom Apps, and Reports using the Salesforce CRM cloud computing model.

Developed several Custom Reports & Dashboards to better assist managers and also report folder to provide report accessibility to appropriate personnel.

Implemented Pick lists, Dependent Pick lists, validations and formula fields to the custom objects.

Environment: Platform, Apex Language, Visual Force Pages, Data Loader, HTML, Java Script, S-Controls, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows XP.

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