Project Manager Customer Service
James W. Hill
Tequesta, Florida *3469
http://www.linkedin.com/pub/jim-hill/7/629/933
acw7pb@r.postjobfree.com
QUALIFICATIONS SUMMARY
A Career Firefighter, Fire Chief, and Emergency Manager; I am also a Certified Safety Manager and
Trainer (CSM), and former Licensed General Contractor. I am a proven, career-oriented leader with
broad experience in project management, fire suppression, event planning, fire prevention, building
construction, code enforcement, loss prevention, and crisis management. With an emphasis on strong
strategic, organizational, and planning capabilities, I’m a self-starter, possessing excellent leadership,
managerial, communications, and financial skills.
Experienced: Training and Instruction
Experienced: Incident Management
Skilled: Facility Inspection
Skilled: Accident Investigation
Skilled: FIT Testing/Training
Skilled: Partnership Development
Skilled: Fire Extinguisher Training
Skilled: Presentation & Negotiation
Skilled: Construction, Electrical, Plumbing
Skilled: Program Development
PROFESSIONAL EXPERIENCE
United Technologies Corporation Oct. 2011 - Present
Fire Innovation and Testing Facility, Jupiter, Florida Oct. 2011 to Feb. 2013
National Foam, Field Services Tech/Trainer Mar. 2013 to Present
Lead Fire Test Technician, Fire Innovation and Testing Center
As the Lead Fire Test Tech and Safety Officer, I was responsible for the design and construction of fire
test props; creating Bill of Materials (BOM) lists, training of fire test personnel; developing and
implementing fire test safety programs, operations protocols, and procedures.
Developed/Implemented: Safety programs used for all research prop construction and fire tests.
Developed/Delivered: Training programs for all FIT Center personnel in SCBA, PPE, Fire Behavior, Fire Appliances, Extinguishers, and Foams.
Field Services Technician/Trainer
As the FST for “Big Flow” projects I provide on-site QC and on-site customer service and training, reporting to the VP of Engineering in West Chester, Pennsylvania.
Ketchikan Fire Department, Ketchikan, Alaska Aug. 2002 - Jan. 2011
Fire Chief/Emergency Manager, 2008-2011 and Assistant Fire Chief, 2002-2008
As Fire Chief/Emergency Manager and Assistant Fire Chief in Alaska’s first port-o’-call for more than 1-million cruise ship passengers annually, I was responsible for 20 career and 50 volunteer staff. I managed more than $3 Million in budget creation and oversight along with the daily operations of fire, emergency medical services; disaster preparedness and response; fire prevention programs, and world-class customer service.
Secured: Alternative Funding through various sources in excess of $3M for the City of
Ketchikan and Ketchikan Gateway Borough.
Planned/Executed: “Alaska Shield/Northern Edge-2005” “Evac/Alt 2006”, “MassRescue-2009”
(www.mass-rescue.us), and several other Statewide, full-scale preparedness exercises.
Project Manager: Established the need, obtained approval(s) from citizens and elected officials,
funded, performed spatial study, and designed a $10 million new fire station and emergency
operations center for the City of Ketchikan (facility completed in March of 2012).
Recognized: By State of Alaska as the “Fire Prevention Educator of the Year-2004”
Project Manager: Fire apparatus refurbishment project. Cost $240K, Saving Citizens 50% over
replacement cost (New) $500K.
Project Manager: SCBA replacement project. Created state-of-the-art specifications, established
bid process, secured vendors, found alternative funding source (grant) $220,000 to fund purchase.
Project Manager: $200,000 Fire station #2 renovation project in 2010, including energy saving
additions, security equipment, and firefighter training systems.
WEST VALLEY CITY FIRE DEPARTMENT, West Valley City, Utah Sept. 1981 – July 2002
Station Captain (1987-2002) Engineer/Driver/Operator (1985-1987) Firefighter/EMT (1981-1985)
Responsible for fire station operations; command and control of fire, medical, and hazardous materials
emergencies, life-safety inspections, preplanning, mapping, and training. Supervising 8 or more
employees in one of Utah’s busiest fire stations with more than 5,000 calls annually.
Member: “Utah Olympic Public Safety Command” UOPSC. Planning team member for the 2002 Winter Olympics. Planning and Coordinating 2002 Winter Olympics terrorism response with State, Local, and Federal agencies.
Coordinated and Developed: Response plans for anthrax scare of 2001 and for the 2002 Winter Olympics in Salt Lake.
Host and Venue Guide: for Canada’s 2010 Olympic Bid Team members. (2002)
Team Member: Joint Hazard Assessment Team (JHAT) an advanced Chemical, Biological, Radiological, Nuclear, Explosives (CBRNE) team comprised of Secret Service, FBI, Local Law-Enforcement, and local Fire/Hazmat Personnel for the duration of the 2002 Winter Olympics.
Project Manager: Team Leader that developed resource lists for WMD, Mass Casualty, EOD, Mass- Decontamination, and Biological Response for the 2002 Winter Olympics.
Recognized: “Firefighter of the Year” (1982, 1990, 2000)
Recognized: “Employee of the Month” Nov. ’83 and Aug. ‘97
Published: Firehouse Magazine, December-2001 “Firefighter Hazmat Protective Totes”
EDUCATION AND TRAINING
National Fire Academy, Emmitsburg, Md. (Hazmat and Fire Prevention)
Utah State University: English Composition/Fire Science
Salt Lake Community College: Fire Science Curriculum
PROFESSIONAL DEVELOPMENT
Leadership I, II, III and numerous Leadership Development Classes
Certified Hazardous Materials Technician/Specialist/ Terrorism Response Planning and Mitigation
TECHNICAL SKILLS
Certified Safety Manager (CSM), Safety Auditor, Safety Inspector, and Safety Instructor (NASP)
Building Construction, Electrical, Plumbing, and Heavy Equipment Operations
Exercise Design, Planning, and Evaluation
Lic. General Contractor 1990-2002: Exp. w/Tools, Bid process, Contracts, Terms & Conditions.
OSHA-10, HAZWOPER Certified, and Hazardous Materials Technician/Specialist
Budget Preparation, Oversight, and Documentation
Skilled in Product Testing, Evaluation, and Data collection
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