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Project Manager Customer Service

Jupiter, Florida, United States
October 24, 2016

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James W. Hill

*** ***** ***.

Tequesta, Florida *3469



A Career Firefighter, Fire Chief, and Emergency Manager; I am also a Certified Safety Manager and

Trainer (CSM), and former Licensed General Contractor. I am a proven, career-oriented leader with

broad experience in project management, fire suppression, event planning, fire prevention, building

construction, code enforcement, loss prevention, and crisis management. With an emphasis on strong

strategic, organizational, and planning capabilities, I’m a self-starter, possessing excellent leadership,

managerial, communications, and financial skills.

Experienced: Training and Instruction

Experienced: Incident Management

Skilled: Facility Inspection

Skilled: Accident Investigation

Skilled: FIT Testing/Training

Skilled: Partnership Development

Skilled: Fire Extinguisher Training

Skilled: Presentation & Negotiation

Skilled: Construction, Electrical, Plumbing

Skilled: Program Development


United Technologies Corporation Oct. 2011 - Present

Fire Innovation and Testing Facility, Jupiter, Florida Oct. 2011 to Feb. 2013

National Foam, Field Services Tech/Trainer Mar. 2013 to Present

Lead Fire Test Technician, Fire Innovation and Testing Center

As the Lead Fire Test Tech and Safety Officer, I was responsible for the design and construction of fire

test props; creating Bill of Materials (BOM) lists, training of fire test personnel; developing and

implementing fire test safety programs, operations protocols, and procedures.

Developed/Implemented: Safety programs used for all research prop construction and fire tests.

Developed/Delivered: Training programs for all FIT Center personnel in SCBA, PPE, Fire Behavior, Fire Appliances, Extinguishers, and Foams.

Field Services Technician/Trainer

As the FST for “Big Flow” projects I provide on-site QC and on-site customer service and training, reporting to the VP of Engineering in West Chester, Pennsylvania.

Ketchikan Fire Department, Ketchikan, Alaska Aug. 2002 - Jan. 2011

Fire Chief/Emergency Manager, 2008-2011 and Assistant Fire Chief, 2002-2008

As Fire Chief/Emergency Manager and Assistant Fire Chief in Alaska’s first port-o’-call for more than 1-million cruise ship passengers annually, I was responsible for 20 career and 50 volunteer staff. I managed more than $3 Million in budget creation and oversight along with the daily operations of fire, emergency medical services; disaster preparedness and response; fire prevention programs, and world-class customer service.

Secured: Alternative Funding through various sources in excess of $3M for the City of

Ketchikan and Ketchikan Gateway Borough.

Planned/Executed: “Alaska Shield/Northern Edge-2005” “Evac/Alt 2006”, “MassRescue-2009”

(, and several other Statewide, full-scale preparedness exercises.

Project Manager: Established the need, obtained approval(s) from citizens and elected officials,

funded, performed spatial study, and designed a $10 million new fire station and emergency

operations center for the City of Ketchikan (facility completed in March of 2012).

Recognized: By State of Alaska as the “Fire Prevention Educator of the Year-2004”

Project Manager: Fire apparatus refurbishment project. Cost $240K, Saving Citizens 50% over

replacement cost (New) $500K.

Project Manager: SCBA replacement project. Created state-of-the-art specifications, established

bid process, secured vendors, found alternative funding source (grant) $220,000 to fund purchase.

Project Manager: $200,000 Fire station #2 renovation project in 2010, including energy saving

additions, security equipment, and firefighter training systems.

WEST VALLEY CITY FIRE DEPARTMENT, West Valley City, Utah Sept. 1981 – July 2002

Station Captain (1987-2002) Engineer/Driver/Operator (1985-1987) Firefighter/EMT (1981-1985)

Responsible for fire station operations; command and control of fire, medical, and hazardous materials

emergencies, life-safety inspections, preplanning, mapping, and training. Supervising 8 or more

employees in one of Utah’s busiest fire stations with more than 5,000 calls annually.

Member: “Utah Olympic Public Safety Command” UOPSC. Planning team member for the 2002 Winter Olympics. Planning and Coordinating 2002 Winter Olympics terrorism response with State, Local, and Federal agencies.

Coordinated and Developed: Response plans for anthrax scare of 2001 and for the 2002 Winter Olympics in Salt Lake.

Host and Venue Guide: for Canada’s 2010 Olympic Bid Team members. (2002)

Team Member: Joint Hazard Assessment Team (JHAT) an advanced Chemical, Biological, Radiological, Nuclear, Explosives (CBRNE) team comprised of Secret Service, FBI, Local Law-Enforcement, and local Fire/Hazmat Personnel for the duration of the 2002 Winter Olympics.

Project Manager: Team Leader that developed resource lists for WMD, Mass Casualty, EOD, Mass- Decontamination, and Biological Response for the 2002 Winter Olympics.

Recognized: “Firefighter of the Year” (1982, 1990, 2000)

Recognized: “Employee of the Month” Nov. ’83 and Aug. ‘97

Published: Firehouse Magazine, December-2001 “Firefighter Hazmat Protective Totes”


National Fire Academy, Emmitsburg, Md. (Hazmat and Fire Prevention)

Utah State University: English Composition/Fire Science

Salt Lake Community College: Fire Science Curriculum


Leadership I, II, III and numerous Leadership Development Classes

Certified Hazardous Materials Technician/Specialist/ Terrorism Response Planning and Mitigation


Certified Safety Manager (CSM), Safety Auditor, Safety Inspector, and Safety Instructor (NASP)

Building Construction, Electrical, Plumbing, and Heavy Equipment Operations

Exercise Design, Planning, and Evaluation

Lic. General Contractor 1990-2002: Exp. w/Tools, Bid process, Contracts, Terms & Conditions.

OSHA-10, HAZWOPER Certified, and Hazardous Materials Technician/Specialist

Budget Preparation, Oversight, and Documentation

Skilled in Product Testing, Evaluation, and Data collection

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