Facilities Manager - Enterprise-Cwide Service Delivery Leader

George Madary

Columbus, OH ***** 614-***-**** ******.******@*******.***

PROFESSIONAL SUMMARY

Results-driven Facilities Manager with 12 years of experience within the CBRE FacilitySource ecosystem. Expert in managing high-volume service delivery and high-dollar budgets for a major enterprise account over the last 8 years, specifically across the Northeast corridor. Proven leader in building departments and managing teams of up to 10 direct reports using ServiceChannel, Corrigo, Salesforce, and Microsoft Teams. PROFESSIONAL EXPERIENCE

CBRE FacilitySource Columbus, OH

Facilities Manager June 2024 – December 2025

● Managed facility repair projects for an enterprise account across the Northeast (NYC, NJ, MD, PA, DC, and VA) as part of a high-performing service delivery team.

● Utilized ServiceChannel and Corrigo to oversee a consistent inventory of 300+ daily work orders, ensuring timely resolutions and preventive maintenance adherence.

● Approved proposals and invoices up to $50,000 while maintaining strict budgetary compliance for the client.

● Partnered with landlords to resolve lease-related issues, enhancing operational efficiency and asset uptime.

● Led a team of 2 direct reports focused on quality monitoring and performance evaluations.

● Conducted weekly provider meetings to address performance and a specialized weekly HVAC meeting for NYC-based providers.

Senior Facilities Coordinator – EM Response Team March 2019 – June 2024

● Built a specialized emergency response (EMG) department handling high-priority work orders (4-hour on-site requirement) for 15+ clients.

● Managed 6 direct reports who I trained in utilizing FMPilot, Corrigo, ServiceChannel, and other CBRE CMMS platforms.

● Oversaw a nationwide workload of 1,500+ work orders.

● Authorized on-site increases up to $40,000 to resolve urgent matters immediately and prevent business interruption.

Facilities Coordinator October 2018 – March 2019

● Managed high-tier client maintenance through strategic scheduling, organization, and technician dispatch.

● Directed the Fire Life & Safety PM program and monitored vendor performance to ensure quality.

● Collaborated with landlords to resolve lease-related issues.

● Created an auditing system that resulted in better KPI measurements. Dispatch Coordinator January 2013 – June 2017

● Orchestrated maintenance for elite clients via work order creation and tech dispatching

● Took inbound and made outbound calls to help secure and dispatch the appropriate people for the work needed.

● Worked with Landlords to help resolve lease related issues needing addressed

● Administered PM programs and procured specialized vendors for HVAC-focused needs in the Northeast.

Consolidated Services of North America Houston, TX Account Manager July 2017 – July 2018

● Led a team of 10 direct reports, including coordinators, technicians, and dispatchers.

● Processed all client invoices and proposals up to $100,000.

● Managed material purchasing and quote estimations to meet service level agreements. SKILLS

● Trade Operations: Facility Management, Multi-Site Portfolio Management, Preventive Maintenance Management

● Financial: Budgeting, Proposal/Invoice Approval (up to $100K), Trend Analysis, Cost Control.

● Leadership: Team Management (up to 10), Department Creation, Performance Coaching, Vendor Management.

● Technical: ServiceChannel, Corrigo, FMPilot, Zendesk, Salesforce, Microsoft Office

(Advanced Excel/Teams), Slack, Zoom, WebEx.

● Subject Matter Expert: HVAC, Plumbing, Electrical, GC Troubleshooting, Fire Life & Safety, Exterior Door/Gate/Glass, Locksmith & Security, Janitorial & Remediation.

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