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Microsoft Office Manager

Location:
New Haven, Connecticut, United States
Salary:
650000
Posted:
October 25, 2016

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Resume:

Donna K. Smith

New Haven Ct. ***** acw798@r.postjobfree.com 203-***-****

Healthcare services and management professional with 20 years of experience working in various healthcare settings.

OVERVIEW OF QUALIFICATIONS

Team Leadership, Coaching, and Development

Social Skill Development

Program/Project Management

Crisis Intervention

Microsoft Office Suite

Electronic Health Record (EPIC)

EDUCATION

Albertus Magnus College New Haven, CT

Bachelor of Arts in Healthcare Management GPA 3.54/4.00 May 2016

Master of Science in Management and Organizational Leadership May 2017

RELEVANT EXPERIENCE

Doctors Express American Family Care Urgent Care Bridgeport, CT

Practice Manager 2015 - 2016

Coordinated establishment of a new urgent care facility in Fairfield, CT

Balanced the practice’s fiscal budget and conducted monthly audits to ensure accurate financial transactions

Followed-up with patients audit control systems to ensure compliance with state regulatory requirements

Designed and implemented policies and procedures for front office and clinical staff

Facilitated staffing recruiting, hiring and termination of ancillary staff

Organized regular office meetings and set agendas

Managed annual performance evaluations and proposed recommendations for salary adjustments

Maintained and adjusted work schedules to ensure optimal staffing across functional areas

Initiated the credentialing process for clinic physicians with various insurance companies.

Investigated and resolved patient and staff concerns, referring issues to others as needed

Participated in special events and marketing projects

Eye Physicians & Surgeons Milford, CT

Front Desk & Call Center Manager Surgical Coordinator Liaison 2008 - 2015

Supervised clinical laboratory operations and ensured the effective and efficient functionality

Served as a physician’s liaison between department administration, clinical management, and hospital services

Organized and maintained pre- and post-surgical scheduling for clinical clients

Resolved and answered patient medical questions and referred to appropriate services as necessary

Ensured that patient's laboratory tests, medical examinations, and procedures, were executed efficiently

Operated automated EMR records systems to access, enter, and edit patient information.

LasikPlus Vision Centers

Center Director Orange, CT 2007- 2008

Managed financial payments for the corporation and balanced the budget effectively and efficiently

Facilitated staffing recruiting, hiring and termination of ancillary staff

Collaborated with senior administration to design, implement, and evaluate the company’s marketing strategies

Supervised 10 – 12 clinical technicians; organized weekly staff meetings; and conducted performance reviews

Maintained all aspects of office maintenance and coordination with landlords.

Liaised between accountants and shareholders.

Managed care contract management.

Reimbursement analysis.

Designed and implemented policies and procedures

Certified Ophthalmic Laser Technician Baltimore, MD 2005 - 2007

Coordinated scheduling of patient appointments and surgeries.

Interviewed patients and documented ocular and medical histories.

Performed a variety of routine tests using ophthalmic instruments that provide diagnostic information including, but not limited to, intraocular pressures, basic motility, visual fields, PAM and BAT tests, A-Scan ultrasonography and fundus photography.

Assisted the physician during diagnostic and minor surgical procedures, including instrumentation, sterile preparation, and documentation.

Administered topical medications or diagnostic drugs as required by the provider for testing or treatment.

Prepared and positioned patient for diagnostic tests and procedures.

Assisted the physician with patient education about the treatment prescribed.

Maintained confidentiality of sensitive information.

Recorded patient charges for the billing department.

Wilmer Eye Institute at John Hopkins: Visual Function Service Clinic Baltimore, MD

Clinical Coordinator & Certified Ophthalmic Technician 1998 - 2005

Served as clinical coordinator and certified ophthalmic technician to the Director of Visual Function

Performed a variety of routine tests using ophthalmic instruments that provide diagnostic information including, but not limited to, intraocular pressures, basic motility, visual fields, PAM and BAT tests, A-Scan ultrasonography and fundus photography.

Coordinated clinical scheduling, registration, and follow-up exams.

Prepared and maintained all interdepartmental correspondences and outside correspondences.

Ordered all clinical supplies and managed office budget.

Developed and implemented time-saving factors to run clinic more efficiently.

ARMED SERVICES EXPERIENCE

United States Army Alpha Company 1992 - 1995

CERTIFICATIONS

CPR AED Expiration Date: February 2018

Department of Transportation & Breath and Alcohol Certified Collector Expiration Date: 2020



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