Customer Service Sales

Keleigh Elizabeth Dotter

**** ********* ***** ********, ** 43220

Mobile: 614-***-**** Email: **********@*****.***

Young, talented, team player with a “can do” attitude. Recognized for excellent customer service, and the ability to quickly learn multiple

areas of the business and manage and execute competing priorities. Areas of experience include:

• • •

Customer Service Executive Calendar Management Microsoft Office

• •

• Managing Multiple Priorities Inventory Management

Sales

• •

• Event Planning Document Generation and Revision

Professional Written and Oral

Communication

WORK The LASIK Vision Institute February, 2014 - Present

Laser and Ophthalmic Technician/ Patient Care Coordinator Columbus, OH

EXPERIENCE Responsible for laser operations before, during and after LASIK eye surgery

Assists Dr. Petrov in regular optical pre, post and annual exams.

Completes weekly calibration on Visx Star 4 Laser.

Prepares and sterilizes operating room as well as aid Dr. Chioran during surgery.

Knowledgeable on all corporate LASIK technologies used, i.e. CustomVue, Visx, IntraLase

Works with pharmacies to fill any patient prescriptions as needed.

Interactively and knowledgeably easing patients’ fears of surgery.

Executes prompt preparation and filing of patient charts.

Fulfills requirements for all welcome, follow-up and recapture calls by diligently completing and delegating

responsibilities for follow-up with current and prospective patients on a daily basis.

May, 2009 – Present

Promowest Productions

Box Office/Office Administrator/Head Merchandise Organizer Columbus, OH

Provide a strong use of customer service skills

Ability to work with difficult and non-difficult patrons

Capable of managing multi-line telephone and voicemail

Handle and accurately report large amount of money

Keeping inventory of merchandise

Collaborate with the tour manager to settle on merchandise sales

Organize set up for private events

Maintain a good, safe environment for guests

March, 2012 – October 2012

Michael Probst Law Office LLC

Personal Secretary for Attorney Michael Probst Columbus, OH

Manage all administrative tasks.

Serve as initial point of contact for new clients.

Compose and revise legal documents for attorneys, including letters, depositions, and court filings.

Answer direct attorney phone lines and act as liaison between clients and attorneys.

Schedule appointments and briefings for attorneys, as well as track and maintain attorney calendar.

Ensure legal documents are processed and handled in a timely and efficient

Adept with Microsoft Office as well as QuickBooks accounting software.

Track financial data and accurately process customer payments.

Highly organized and conscientious; entrusted by management with confidential materials.

Outstanding communication skills; continuously project a highly polished professional image.

May, 2007 – 2009

Von Maur- Handbags

Sales Associate& Personal Shopper Columbus, OH

Exceeded monthly sales goals 100% of the time

Recognized for Outstanding Customer Service

Named “Highest Selling Associate” in my department during first month of employment

Bachelor of Science

Ohio University

EDUCATION Psychology/Rehabilitation Counseling (Degree not completed)

High school Diploma June, 2008

Bishop Watterson High School Columbus, OH

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