Customer Service Quality

Judd R. James

**** **** ***** ( Reynoldsburg, Ohio 43068

H: 614-***-**** C: 614-***-**** *********@***.***

Production Management ( Lean Manufacturing ( Safety Management ( ISO

Quality Systems

Versatile Operations Professional with twenty-five year leadership track

record driving significant cost savings and process improvements. In-depth

experience of Quality auditing, statistical techniques and training.

Successful development and management of Safety programs in diverse

manufacturing environments.

Able to Lead, Direct and Motivate teams of up to 65+, union and non-union,

in the Optical, Automotive, Printing, Electrical component and Logistics

environments. Excellent communication and interpersonal skills -

comfortable and effective in presenting to large groups and to senior

management.

Key Knowledge and Skill Areas

( Safety Programs and Compliance Testing ( Project

Management

( Lean Kaizen Team Leadership ( Process Workflow

Management

( MRP Inventory Control ( Excel & Access Database

( Customer/Client Service ( 5S Implementation

( Statistical Trend Analysis ( Visio Process Mapping

( Quality/Manufacturing Supervision ( AutoCAD

( Microsoft Project application ( Product Development,

Testing & Production

( "JIT" Logistics Supervision ( Lean, 6-Sigma &

SPC

( FDA & DOT Regulations ( Optical Testing &

Verification

Professional Experience

Merrill Corporation - Grove City, Ohio

Nov 2010 to Present

Fulfillment and Digital/Offset Printing of confidential and HIPPA/PHI

documents for clients including Nationwide,

United Health Group, Aetna and Fidelity.

Quality Manager - Responsible for ISO 9001:2008 Quality System, process

improvement initiatives and client quality metric & non-

conformance reporting.

Selected Contributions:

. ISO 9001:2008 Document Control

. Revised Quality Metrics and Reporting

. Supervised QA Department

. Implemented ISO System in Order Fulfillment Operation

. Facility mapping Security System and Evacuation/Health & Safety

Systems

Applied Skills:

. SharePoint Database software.

. Use of AS400 computer system.

. Visio Process Mapping

. AutoCAD Facility Mapping

Colts Laboratories, Inc - Clearwater, Florida

Jan 2010 to April 2010

Independent ophthalmic lens and frame testing laboratory serving commercial

and military customers.

Quality Manager - Managed Ophthalmic FDA lens testing program and the ISO

17025 Quality System.

Selected Contributions:

. Reduced FDA testing backlog by 20%.

. Improved delivery rate of statistical reports to FDA customers by

23%.

. ISO 17025 internal auditor

. Optimized FDA access database for over 200 clients.

Applied Skills:

. Use of Minitab statistical software to validate FDA testing

results. Submitted in reports to customers.

. Use of Access Database design and Viso design in FDA database and

ISO 15025

. Visio Process Mapping

Luxottica Retail - Lockbourne, Ohio

2002 to 2009

Major manufacturer of optical products for the Sears, Target and Pearl

Vision brands.

Technical Quality Facilitator - Technical support to manufacturing and

logistical departments. Responsible for quality

Improvements, Kaizen projects and technical customer service support to the

Sears and Target brands.

Selected Contributions:

. Reduced optical remakes from 5% to 2% through statistical trend

analysis and breakage reduction.

. Developed and maintained Lenscrafters Customer Remake database

. Lead Kaizen process improvement team of 10 associates resulting in

polishing improvements of 6%.

. Project technical lead for new optical product testing and

production.

. ISO 9000/2000 internal auditor and FDA compliance leader.

Safety Coordinator - Managed all aspects of facility safety program.

Selected Contributions:

. 2006 to 2009 established record of 542 days without a Lost Time

Accident

. Reduced Lost Time Accident rate by 13% from 2008 to 2009

Applied Skills:

. Kaizen Project Leader in Manufacturing.

. 5S Project Leader in Distribution and Manufacturing.

. Optical Customer Service to Sears and Target brand stores.

. Quality supervision of QA inspectors of incoming frame product.

. FDA & DOT regulatory knowledge in design & implementation of plant

Safety Program.

. Project Management skills utilizing Viso, Excel and Access programs

for new equipment installs, new processes and new lens

introductions.

. Optical Testing and verification of new lens product.

. Product Development, testing and Production of new products such as

wrapped sunglass product.

. VisionStar MRP Inventory control process development and

Manufacturing control knowledge.

. Process Mapping-using Visio.

Dynamec, Inc., Division of Faurecia Corporation - Walton, Kentucky

2001 to 2002

ISO Certified automotive Tier-1 supplier of manual and powered seats to

Ford, Nissan and Mitsubishi.

Shift Production Facilitator - Managed all aspects of 2nd shift

manufacturing to ensure JIT delivery to our customers.

Selected Contributions:

. Improved 2nd shift delivery performance from 95.6% to 99.1%.

. Managed Production, Quality, & Shipping (65 associates).

. Lead plant and environmental safety team of 8 associates.

. Compliance verification auditing of ISO 9000 documentation

. Lead process analysis/improvements.

. Reduced inventory-staging errors by 7%.

Applied Skills:

. HP & Allen Bradley programmable controller application to Fanuc

industrial welding robots.

. Excel and Access application for manpower management and delivery

schedule application.

. DOT regulatory knowledge in JIT shipment of automotive seat

mechanisms.

. FDA regulatory knowledge in managing Safety issues on shift.

Dinagraphics, Smurfit Stone Container Corporation - Cincinnati, Ohio

1989 to 2001

Roto-Gravure printer of DI-NA-CAL heat-transfer labels for plastic

container applications. Design and manufacturing of labeling equipment.

Logistics Manager - Managed raw material and finished goods inventory

valued in excess of $ 2,100,000. Responsible for incoming and outgoing

freight. Supervisor of Union associates in the shipping, quality, printing,

finishing, and maintenance departments. Certified as a Continuous Quality

improvement trainer.

Selected Contributions:

. Reduced inventory write-offs to less than $3,000 in 2000 vs.

approximate write-off of $40,000 in 1998.

. Reduced shipping costs for 2000 resulting in savings of $50,000.

. Shipping of class 55 and class 85 freight

. Negotiated favorable shipping rates with suppliers

. Implemented Total Quality Management system

Safety Leader - Trained associates in safety and environmental procedures

and regulations. Managed all aspects of hazardous waste staging,

documentation and shipments.

Selected Contributions:

. Developed Fire Safety Plan.

. Conducted yearly fire extinguisher training classes for all

associates.

Applied Skills:

. DOT regulatory knowledge for general shipments and Hazardous Waste

shipments.

. FDA regulatory for Safety Program and monitoring of volatile

emission control system.

. Excel and Access database knowledge for Customer Database and

domestic & foreign shipments.

. MRP knowledge for AS 400 Inventory control barcode scanning system.

. Color Matching of master color requirements to production printing

applications.

. Excel database knowledge for manpower management

U.S. Precision Lens - Cincinnati, Ohio

1985 to 1989

Manufacturer of glass and plastic lenses for image devices such as

projection televisions and computer projectors.

Industrial/Quality Engineer - Conducted process improvement analysis.

Developed and implemented process improvement plans. Conducted time and

method studies and plant/workplace ergonomic layout studies.

Selected Contributions:

. Process improvement project. Reduced cutting time of raw plastic

lens blanks by 7% through implementation of revised material

handling methods.

. Process improvement project. Implemented restructuring of lens

polishing department, which increased output by 35 to 40%.

Applied Skills:

. MS Project knowledge used to control/monitor key steps in new

facility launch.

. Excel database for Polishing project'

. Motion Time Study of Polishing application.

. Human Factors study/improvements for high volume optical component

assembly stations.

Fusite, Division of Emerson Electric - Cincinnati, Ohio

1984 to 1985

Manufacturer of sealed electric connectors for large electric motors and

compressors

Plant Industrial Engineer - Conducted process studies and implemented

methods improvements. Managed automated labor reporting system

Selected Contributions:

. Co-developed and implemented a real-time job reporting system that

supplied management with concise cost center data for process

problem solving. Reduced manufacturing operational reporting errors

by 30%. Enabled real-time data collection.

Applied Skills:

. Transitioned manual work cell database to Excel database.

. Conducted Time & Motion studies.

The United States Shoe Corporation -Flemingsburg, KY

1982 to 1984

Manufacturer of consumer footwear, brands include the Easy Spirit line.

Plant Industrial Engineer - Responsible for job piece-rate incentive

system. Conducted cost studies on new shoe designs

Selected Contributions:

. Reduced labor costs by 5% below the piece-rate target for the

facility.

. Developed process methods for new equipment.

Applied Skills:

. Conducted Time and Motion studies in support of piece-rate

incentive rate production system.

Education Profile

Franklin University

Status: Graduate.

Degree: Bachelor of Science

GPA: 3.89/4.00 Magna Cum Laude

Major: Process Management

Minor: Project Analysis

Cincinnati State

Status: Graduate

Degree: Associate of Applied Science

Major: Manufacturing Technology

American Board of Opticianry (ABOC) Certified Optician

Tennessee Associates Certified Total Quality Management trainer

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