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Customer Service Sales

Coimbatore, Tamil Nadu, India
October 23, 2016

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No:**, Karpaga Vinayagar Illam, First Floor

6th Cross, Elgi Nagar, Meena Estate,

Sowripalayam Road, Coimbatore-641028

Tamil Nadu, India.

Mobile: +91-994*******


Career Aspiration: Searching for the noble position in a reputed organization where I can use my professional skills and rich experience in HR, US IT and Security professional Recruitment and customer care.

Expertise In

Talent Acquisition strategy and execution, Market Intelligence, end to end recruitment, Passive sourcing, setting up technology teams from scratch, social media hiring, Product/Niche skills hiring, Technical Recruiting, Non-Technical Recruiting, Campus Recruitment, Candidate experience and engagement programs, Hiring Manager experience, employer branding.

Skill Set & Achievements:

Work in a competitive environment and solve challenging problems.

High level proficiency in database, contact management applications and contact management strategies

Dynamic to change and drive to learn.

Result oriented and keep up & above the fixed target.

Active team member.

Capable to drive the team to its fixed goal while working along with the team

Proficiency in verbal and written communication and interpersonal skill

Excellent customer service skills.

Enjoy rapport building and customer interaction.

Professionalism and confidentiality.

Target driven and self-motivated.

Strong persuasive skills.

Able to work in a highly dynamic environment and able to multi-task.

High level proficiency in computer operations with extensive knowledge of Microsoft Word, Microsoft Excel, Microsoft Power Point and Microsoft Outlook

Phone Skills, Recruiting, Interviewing Skills, People Skills, Supports Diversity, Employment Law, Results Driven, Professionalism, Organization, Project Management, Judgment


Bachelor of Business Management, Nirmala College ( Affiliated to Bharathiar University), Coimbatore (1997-2000)

Master of Business Administration, Bharathiar University


Paramount Computer Systems- Talent Acquisition Specialist From 06 / 2015 – Present

Facilitated operations in terms of recruitment

Receiving the resource requirement form.

Understanding the job requirements.

Screening the appropriate resume from job boards.

Contacting the candidate, screening on their skills for the requirement.

Scheduling interviews by coordinating with the interview panel and the candidate.

Coordinate the interview process.

Extract the feedback from the panel.

Collecting the required documents from the candidate.

Negotiate salaries and start dates.

Get the paperwork (Offer letter) complete from the Vice-President of the company.

Releasing the offer letter.

Load information into a proprietary database

Follow up with the candidate until on-boarding.

Sending joining report to respective group heads and resource managers and vice presidents.

Complete the on-boarding formalities and collecting the necessary documents from the candidate.

Performance management & retention strategies

Promotion, lateral movement, succession planning, retention & separation.

Responsible for publishing reports on Recruitment.

Headcount and Exit Analysis for the center of Excellence.

Facilitated Employee Engagement initiatives across the center.

Effectively managed and handled ISO & BCMS audits.

Facilitated and participated in corporate social responsibility in various schools on the topic Cyber security

Responsible for overall administration activities

Responsible for COE accounts.

Plato Technologies, Inc-HR /Delivery Manager (Senior IT Recruiter/HR Manager/Trainer) - US Staffing From Jan 2015 to June 2015

Responsible for the end-to-end Recruitment process.

To assist in the manpower plan by obtaining the manpower indents on a monthly basis.

Resource the required skill sets by the utilization of the necessary channel of operations.

Validate the profile of the candidates by matching them with the requirements.

Arrange and schedule for the technical and subsequently the HR interview of the Short-listed candidates.

Meeting the numbers in terms of the recruitment.

Maintaining record of all the leave applications and coordinate with the department managers for the approval of leaves in that department.

Providing information about the absenteeism

To maintain the Personnel file & bank account opening of new joiners.

To check the Time and attendance of all employees

Maintain a soft copy of the leaves applied in advance for all dates

Provide the leave and attendance update to finance department on the end date of every month on a regular basis.

Report all the activities that affect the company on an immediate basis

Maintain confidentiality and respect the trust of management to all the responsibilities handled.

Responsible for recruiting IT Professionals ranging in all different areas of the project life cycle.

Utilize internal database to identify potential candidates and ensure their qualifications meet open positions and determine a candidate's suitability by evaluating placement feasibility.

Conducted searches for candidates using traditional and creative sourcing methods.

Place job requirements on the Internet to increase the available candidate pool.

Develop creative recruiting resources to attract qualified professionals interested in contract, contract to hire and direct placement employment.

Present job opportunities to qualified candidates and negotiate contract terms, negotiate compensation packages, assessing relevant experience, education, skills and personal qualifications to determine pay type/rate, relocation benefits

Training new recruiters on the company's policies and procedures

V Dart Technologies Pvt Ltd- HR Manager cum US IT Recruiter from Dec 2012 to Dec 2014

Plan, develop and implement strategy for HR management and development (including recruitment and selection policy/practices, discipline, grievance, counseling, pay and conditions, contracts, training and development, succession planning, moral and motivation, culture and attitude development, performance appraisal and quality management issues)

Establish and maintain appropriate systems for measuring necessary aspects of HR development

Monitor, measure and report on HR issues, opportunities and development plans and achievement within agreed formats and timescales

Manage and develop direct reporting staff.

Manage and control departmental expenditure within agreed budgets.

Liaise with other functional / departmental head so as to understand all necessary aspects and needs of HR development, and to ensure they are fully informed of HR objectives, purpose and achievements.

Maintain awareness and knowledge of latest HR development theory and methods and provide suitable interpretation to directors, managers and staff within the organization.

Ensure activities meet with and integrate with organizational requirement for quality management, health and safety, legal requirement, environmental policies and general duty of care.

Audit and authenticate all documents related to legal, salary statements and distribution, policies etc.

Plan and direct for Training of employee including senior managers, maintain contact with outside resources for training.

Source, screen, interview, and evaluate candidates

Foster long-term relationships with candidates

Review and understand technical job requirement requirements

Review applicants to verify if position requirements are met

Format resumes meeting client expectations

Research into new technologies

Create detailed job descriptions

Follow up with candidates

ATS Elgi Limited-Customer Care Coordinator From May 2009 to Nov 2012

Counseled Customers in the areas of service development

Planned and evaluated the service program.

Conduct counseling sessions regularly for dealer network on service value improvement.

Actively listening to client concerns and empathizing with their position;

Develop a positive relationship with the Customer Service Team members

Establishing a relationship of trust and respect with clients

Helping clients make decisions and choices regarding possible ways forward

Escalation and follow-up of cases requiring further action.

Work with the support team to ensure service level requirements are exceeded.

Adhere to latest training and support standards and procedures.

Work with customers to ensure that contractual service expectations are exceeded.

Solely responsible for sending the service MIS for the internal company and external OE

Solely responsible for collecting the failed spare parts from the service department for analysis purpose

Solely responsible for service billing for Coimbatore and cochin branch

Solely responsible for processing the service related credit notes all India for after sales department

Solely responsible for coordinating with IT and other departments for the customer care issues

Spares Coordinator From Sep 2007-Apr 2009

Coordination with the inter department.

Ensure the execution of receiving spares order from the dealers

Ensure to receive orders from dealers and service engineers

Update the status with the dealers and service engineers on the status of the order received

Update the latest price and information about the changes about the spares to the dealers and service engineers

Work on ERP (Enterprise resource planning )

Follow up with the materials departments and production department for the products

Infocom Network Limited( Coordinator From Feb 2004 – Aug 2007

Coordination of the Coimbatore branch with the Head office at Delhi.

Coordination includes follow ups with various departments like accounts, sales, co-ordination & HR of other Infocom branches and head office.

Sales team coordination and update them of the latest incenture schemes.

Latest Trade promotion activity with the team like participating in trade fairs.

Collecting and collating the data acquired by the sales team and forward them to the concerned superiors.

The verification of the fresh data accumulation in B2B web portal

Customer relationship maintenance through the CRM calls, by way of presenting an impressive importance of tradeindia through these calls.

Sole responsibility of the Coimbatore Branch accounting

Conducted business presentations.

Built and maintained long lasting relationships with customers.

Participated in national and regional sales competitions.

Unity electro Systems (Franchisee Tata Indicom)-Senior Tele Marketing Executive cum Work coordinator From May 2001-2004

Campaigning and creating prospects for Tata Indicom Telephone and Mobile connections.

Handling sessions for executives to update the latest schemes or offers.

Training the newly joined executives & guiding them towards their job.

Reporting and co-coordinating the Installation of the connection.

Reporting to local Tata Teleservices Ltd & Chennai offices.

Issues related to sales, after sales and service.

Systematic registry of orders, daily logins and related updations

CDMA mobile programming.

Customer order delivery status and communicating to the customer

Official communication and coordination with the front office & back office executives.

Follow up with the marketing team members for the verification clearance

Active participation in advertisement decisions with team leaders

Academic Projects :

1.Title : Employees Attitude towards “Welfare Measures”

Course : M.B.A.

Company : Unity Electro Systems (P) Ltd, Coimbatore

Duration : 6 months

Profile :

This project studies the attitude towards the welfare measures of the employees in the concern, the methodology that was used for data collection, presentation of data, analysis of the collected data and interpretations were based on the Chi-Square testing.

2.Title : A Study about the Marketing Department

Company : ELGI Equipments Limited, Coimbatore

Duration : 1 month

Profile :

This study gives an idea about the latest marketing tools and techniques which is being used by the company. The study further tells about the functions of the Marketing (Commercial), Exports and Advertising Departments and how a company survives in the present day competitive world market.

Computer Skills

Knowledge and experienced in Microsoft Outlook, Emails.

MS Windows & XP (Word, Excel, PowerPoint, Front Page).

Personal Information :

Father’s Name : P.Kuttan

Date of Birth : 31st Jan 1977

Sex : Female

Nationality : Indian

Marital Status : Married

Hobbies/Interests : Painting, Pencil Sketching and Chalk Carving

Extra Curricular Activities : Participating in Business Quiz and Business

Management related Developmental Programs

and Self Development & Career Building Programmes.

Languages Known : English, Tamil, Hindi, Malayalam

The above furnished details are true to the best of my knowledge.


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