Steve Conway

Grove City, OH

ad4a9x@r.postjobfree.com

Education

Franklin University, Columbus Ohio

Bachelor of Science in Digital Communications

Bachelor Science in Business Management

Bachelor of Science in Management Information Services

Professional Experience

Independent Contractor, Dublin Ohio

October 2005 to Present

Consultant – Trainer/Coach, Web Designer/Developer

*Trained clients on use of Microsoft programs, improved employee sales and customer service skills

*Conducted research and analysis on various business issues for clients and made recommendations

*Wrote proposals for both content and e-mail marketing campaigns

*Wrote proposals relating to business strategy and process improvement

*Retained by clients to conceptualize, design and launch Internet sites to further client goals

*Created logos and graphic content of web pages

*Wrote, edited and tested code. Created layout for client e-newsletter

Silt Fence Construction, Marysville OH

October 2005 to April 2021

Customer Service Analyst

*Trained new associates on company policies and procedures as part of the onboarding process

*Contacted and interacted with clients on an “as needed” basis

*Gathered data and provided feedback to appropriate parties

*Initiated field recycling program that reduced materials expenses

Signature Worldwide, Dublin Ohio

August 2000 to September 2007

Quality Control Associate

*Designed and wrote new training manual for new hires. Mentored and monitored progress of new hires

*Determined training need for client service representatives

*Monitored progress of client service representatives. Extensively used Windows products and did Internet research while attending Franklin University as a full-time IT student

*Responsible for customer service satisfaction for national accounts in heavy equipment industry

CenturyLink (formerly Qwest Communications), Columbus Ohio

February 1998 to July 2000

Senior Customer Service Representative – Second Tier

*Managed all customer inquiries. Troubleshot database and customer service issues

*Assisted in the training and coaching & mentoring of new hires

*Began as a Customer Service Rep in the Residential Customer Division, promoted to Business Unit Representative, then to the Rapid Response Team

Coastal Physician Services of the Midwest, Inc., Cleveland Ohio

August 1995 to January 1998

Physician Recruiter

*Responsibilities included working with client hospital administrators to determine their staffing requirements.

*Created and implemented local & regional database for direct mail searches for physician candidates.

*Screened and recruited physician candidates to fill hospital requirements.

National Executive Services, Inc., Annapolis, Maryland

March 1993 to July 1995

Assistant Recruiting Manager

*Worked with various client medical administrators to establish their staffing requirements.

*Designed and implemented searches for physician and banking professionals with specific career goals.

*Created database for this new company specializing in contingency medical placement and contingency banking placement. *Joined NES, Inc. as a Research Assistant in March 1993. Promoted to Executive Recruiter in September 1993. Promoted to Assistant Recruiting Manager in March 1994.

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