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Customer Service Microsoft Office,Montessori teacher,Nanny,Care giver

Kampala, Central Region, Uganda
October 20, 2016

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Curriculum Vitae


Naalya, Kampala, Uganda +256-***-***-***


I have over 12 years experience in communications and customer service, 3 years teaching experience, and 7 years experience leading administration and IT management. Past industries include: marketing and sales, early childhood care, tourism management, radio, technical support and project management. Relocating to Canada and seeking socially-conscious salaried opportunities. Complete fluency in written and spoken English (currently completing IELTS).

Willing to work in excess of standard business hours, including weekends, and travel.


Bachelor of Computer Science, Kampala International University, Kampala, Uganda Began: April 2011

CISCO Computer Networking Certificate, Kampala International University, Kampala, Uganda Completion: 2010


Head Teacher, Lady Bird Montessori Pre-School and Kindergarten, Kampala, Uganda April 2014 – Present

Trained Montessori teacher for 2 years (since February 2012) before promoted to current position.

Oversaw daily operations of the school, including office administration, inventory, student records and evaluations.

Revised and organized curriculum and resources, implemented teaching in line with the Montessori curriculum.

Responsible for teaching and facilitating a group of key children ages 3-6 (language, grammar, numbers).

Completed progress reports, conducted new student interviews, trained and supervised teaching assistants.

Developed and participated in parent and community programs, school functions.

Ensured that classroom environment adhered to all accreditation and health and safety regulations as required.

HIV/AIDS Life Skills Educator, Peace Corps, Kampala, Uganda Feb 2006 – March 2007

Created income-generating projects to aid widows and orphans affected by HIV.

Provided harm reduction education, counseling and support on issues relating to STIs and HIVs

Collaborated with community-based AIDS organizations to plan, develop, implement and deliver preventative HIV/AIDS educational material workshops and programs to targeted groups.

Worked as part of a multidisciplinary team to provide services to clients and communities, including ongoing support for the physical and psychological needs of HIV/AIDS clients.

Developed strategies to address the challenges and participated in research projects and surveys as required.

Resulting Knowledge, Skills, and Abilities:

Advanced knowledge of issues related to HIV care for women, pregnant women, children, youth and families including the knowledge of legislation related to disclosure and anyone at risk of acquiring HIV.

Advanced knowledge of child development as it relates to adjustment to illness, grief and loss and disclosure of HIV.

Demonstrated ability to respond appropriately to psychosocial issues in working with children, youth, women, pregnant women and families with HIV. Such issues include substance use, family violence, mental health concerns, cultural differences, child protection risks, reproductive decision making as well as ethical and legal problems.

Comprehensive counseling, and advocacy for patients and families living with HIV, focusing on adjustment to an HIV diagnosis and disclosure of HIV status.

Knowledge of community development and health promotion principles and practices.

Knowledge of mental health and addictions.

Demonstrated ability to manage aggressive and suicidal behaviour.

Demonstrated ability to work on complex issues related to diverse clientele within a harm reduction framework.

Demonstrated ability to work with a culturally diverse population including local communities and sexual minorities.

Curriculum Vitae


Naalya, Kampala, Uganda +256-***-***-***


Night Manager & Head of Marketing, Fat Cat Backpackers, Kampala, Uganda June 2014 – Present

Fat Cat is a new hostel located in the heart of Kampala, rated #1 out of 60 accommodations on TripAdvisor.

Hired as the hostel’s first Night Manager to support the development of the Business Plan, Budget and Marketing Plan as requested by the owner

Practiced professional account qualification on a consistent basis - measured budget needs, date flexibility, space requirements; maintained existing accounts; developed and qualified new accounts.

Identified business trends and marketing opportunities (eg. social media management)

Accounting and bookkeeping duties (room bookings, bar, and restaurant)

Mentored, coached, and conducted training and performance management for all colleagues.

Actively participated in the development of the building’s revenue management strategy, including establishment and maintenance of revenue goals

Created excellent guest and client relationships through attention to detail, a personal touch, empathy for customer perceptions and needs and responds in a timely manner

Demonstrated ability in computer skills, including Microsoft Office Suite, proficiency with email, internet and database applications.

Receptionist, Bartender, and Guest Management, Red Chilli Hide Away, Kampala, Uganda Aug 2007 – Jan 2010

Red Chilli has been operating lodges, campsites, and tours in Uganda since 1999.

Greeted, checked-in, and settled guest accounts, while ensuring all service procedures and standards were followed.

Answered guest inquiries regarding rates, special packages, and general information accurately and in a timely manner.

Accurately completed all local and international bookings, reservations and special billing requests.

Maintenance of statistical and financial records.

Provided recommendations, advice and travel planning for tourists in Uganda.

Primetime Radio Host, K-FM Monitor Publications Limited, Kampala, Uganda Nov 2005 – Jan 2006

The request show host, Monday to Friday, 8pm - 10pm/11pm Fridays.

Demonstrated ability to connect to a mature but fun audience, and planning and executing a show map with a team.

Demonstrated technical ability to operate switchboard and transmissions/communications equipment

Video production, audio editing, broadcasting and on-air talent skills

Strong commercial production voicing and audience reaction skills

Radio Host and Journalist, Flash FM, Kigali, Rwanda Oct 2004 – Sept 2005

Breakfast show host, Monday to Friday, 6am - 9am; Late show host, Thursdays, 11 pm – 1 am

Identified and delivered compelling content according to station format, style, content and philosophy.

Voiced commercial messages and record/edit interviews.

Attended community functions, station or client promotional events as required.

Travel & Language Translation Consultant, Africa Vacation Club, Kigali, Rwanda Nov 2003 – Sept 2004

Planned and sold transportations, accommodations, insurance, and other travel services.

Advised the most affluent accounts and organizations in Rwanda of appropriate destinations, travel dates, and costs.

Provided language translation services in English and French for the company.

Proven skills in data entry, client maintenance, customer troubleshooting, and proposal creations.

Consistently met or surpassed profits and sales targets.

References are available upon request.

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