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Staffing, Customer Service, recently Taxi Driver (not listed)

Charlotte, North Carolina, United States
October 21, 2016

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Dawn Clark

Hard worker, flexible, great with people and punctual!

Castle Hayne 910-***-****

I have 7 years experience in Staffing, 3 years in Human Resources and 2 years in Payroll. I have experience in managing others and I enjoy working with a diversified group of people. Authorized to work in the US for any employer


Port City Taxi

Driver May 4, 2016 - Present

Drive taxi, entails great respect for customers, great personality, take control attitude. Politeness, detailed-oriented, good math skills, multi-task


no company - Orange Park, FL - March 2014 to May 2015 Responsibilities

This wasnt a paying job. I moved to Florida to take care of my mom (major knee surgery) and my dad who was diagnosed with cancer. I took care of them physically, ran errands, paid bills etc. Staffing Coordinator

Genesis SelectCare - Towson, MD - January 2012 to March 2014 Schedule C.N.A's and G.N.A's at our Genesis Nursing Facilities in MD/PA Match and Schedule employees with our private duty clients in their homes. Attend weekly SelectCare Meetings

Enter new employee information and new client information in Arete (includes billing information) Strong customer service skills; handle any client complaints or center complaints with aides, schedules and/ or resource issues with clients

Handle outstanding time slip issues with employees; ensure they get their time slips in on time and if not; either remove the employee from the department (SelectCare) or make inactive until time slip(s) are received. Documentation and follow ups are necessary

Schedule Manager

Genesis Healthcare - Severna Park, MD - November 2010 to January 2012 Schedule nurses and GNA's to maintain a balanced schedule so facility is fully staffed Update/Maintain daily staffing sheets and give report to each nurse on scheduled shift Payroll - ensure 126 employees get paid accordingly; requires entering any benefit time employee has available and if eligible, ensure they punch in daily, punch for lunch and punch out daily after their shift Process and approve any time off requests from employees Update and maintain Kronos Software: employees time, shifts, etc Run Time Detail Reports by Department on a daily basis for HPPD report Update and balance HPPD report for use of nurses and gna's on a daily basis for administrator of the facility and for upper management at corporate

Make any schedule changes necessary when employee request day(s) off and approve Staffing Coordinator

Genesis Healthcare - Towson, MD - May 2007 to October 2010 Staff CNA's, GNA's, LPN's and RN's at 65 of Genesis' Healthcare Health Centers Customer Service to all Genesis employees, outside vendors and agencies Team player with all co-workers

Run open order reports for agencies

Operator Arete Software to staff

Attend staff department meetings

Confirm and/or cancel shifts (day, evening, night shifts) Review confirmations from vendors

Make judgment decisions on a daily basis

Scale Operator

MCM Management - Baltimore, MD - October 2006 to March 2007 Operate the scale in the scale house weighing in/out trucks (Premium Automation System) Process scale tickets from the different scrap yards Run reports for corporate in Michigan (product totals, truck shipment totals) within the scale system Maintain/submit hours of all hourly employees on-site Handle any employee issues regarding payroll

Prepare expense reports for project manager and other employees on a weekly basis Maintain the equipment roster for the Baltimore site and send to owner of company weekly Provide project manager and owner of company an update of our truck shipments Order supplies for MCM trucks and machines (oil, grease, parts, etc) All other duties as needed (pick up office supplies, help close shop when job ends, etc) HR Administrative Assistant (Greater Baltimore Medical Center) Spherion Corporation - Baltimore, MD - May 2006 to August 2006 120 East Baltimore Street

Baltimore, MD 21202 May 2006 - August 2006

HR Administrative Assistant (Greater Baltimore Medical Center) Report to Vice President and Director of Human Resources; keep calendars, schedule meetings with other Executive personnel

Manage/hire temporary employees throughout the hospital Process invoices for payment and send to Accounts Payable Send Dashboard Reports to Executive Staff Members

Prepare Presentations, Excel Spreadsheets and Word documents for the department and Department Heads Temporary assignment

Administrative Assistant

Kelly Services, Inc - New Brunswick, NJ - December 2002 to December 2005 Rendered optimal Administrative support to the Director & Manager of the Medicaid Market & Rebate Management Group.

Answer phones and greeted customers and contractors upon arriving at office facility. Generated legal contracts and Excel Spreadsheets.

Preparation of all meeting materials when necessary. Proof reading documents including contracts making necessary corrections. Processed all incoming invoices for payments.

Calendar management, tracking the promptness for Director's appointments. Orchestrated travel arrangements and itineraries using Memotech Coordinate meetings between respective parties and assists other office personnel. Disseminated daily information/communication via email to operating companies, states and telephone identified requests and forwarded as deemed appropriate. Processed all incoming mail by opening, dating and routing to each group member. Provided additional help for other departmental projects to maintain a busy schedule. Knowledge of CTO Travel.

Processed invoices in the Law Department vendors and outside counsel. Maintain all adjustments made on invoices according to Johnson and Johnson guidelines. Attend and participate in bill review staff meetings. Utilizing Microsoft Excel to prepare billing reports. Research trademarks for four attorneys.

Human Resource Assistant

Roper ASW - Princeton, NJ - January 2002 to May 2002 Rendered Human Resource support to the Human Resource Manager. Communicated with vendors and inter-office employees for various problem solving. Processed all employee confidential paperwork and updated employee information in HRIS System.

Handled employee requests on a daily basis (insurance, benefits) Coordinated programs and events for the company (tuition reimbursement, employee Anniversary program, Town Hall Meeting, etc).

Help with recruiting new hires

Support the payroll department in times of meeting deadlines. Assemble and distribute benefit packages to employees Project Support Assistant

Gilbane Building Company - New Brunswick, NJ - March 2001 to December 2001 Rendered optimal administrative support to the Project Manager and Project Engineer. Maintenance of building specs, bid documents and correspondence files. Orchestrated travel arrangements via American Express Responsible for gathering drawings for pre-bid meetings for various trades for jobs. Collect confidential bids from contractors interested in bidding on jobs. Order office supplies, coffee, and other drawings from FLM graphics for bid meetings. Prepared letters using Microsoft Word.

Provide telephone support along with securing the timely schedule of all conference calls and meetings. Calendar management, tracking his promptness for his appointments. Assist prospective clients with directions and answer questions pertaining to the jobs. Order and pick up lunch, run local errands for the department. Generated reports/spreadsheets, word documents and presentations. Preparation of all meeting materials on daily basis. COMPUTER EXPERIENCE:

GenServ, GenStar (Kronos - Payroll and Scheduling Software) Arete (Scheduling Software)

Microsoft Word, Excel, and Powerpoint - Intermediate and Advanced Level Microsoft Access 2000 and Microsoft Outlook.

Windows 98, Windows XP, Windows 2000.

Getting on the Internet Using Netscape and Internet Explorer Internet Search Techniques and Tools, Word Processing.


High School Diploma in Business

North Brunswick Township H.S. - North Brunswick, NJ 1984 to 1988


MS Office, Kronos, Arete, SARS, HRIS, Oracle


An Administrative Professional with acknowledged strengths as an independent problem solver, as well as a detailed oriented self-starter seeking a full-time office position.

• Adept and experienced with administrative support and human resource support to upper management and all other levels.

• Proficient in organizational strengths and time management.

• Gather data and prepare reports.

• Consistently infuse a high degree of accuracy in all work rendered.

• Prepare correspondence - type complex tables, forms, reports (Word, Excel, and Powerpoint)

• Answer correspondence.

• Welcome and meet with visitors.

• Work independently with minimal supervision.

• Conduct special projects.

• Perform routine bookkeeping and billing functions.

• Effectively communicate with a diverse group of important external and internal callers and visitors often dealing in sensitive and/or highly confidential matters.

• Administrative, Human Resources, Billing, Staffing and Customer Service skills.

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