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Regional Service/Operations/Sales Manager

Location:
Fort Mill, South Carolina, United States
Posted:
October 17, 2016

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ERIC ELIASSEN

*** ******* ***** ***** § Fort Mill, S.C. 29715 § 803-***-**** § acw3fj@r.postjobfree.com

VALUE OFFERED AS A REGIONAL SERVICE / OPERATIONS / SALES MANAGER:

Developing and implementing initiatives to drive continuous process improvement and reduce costs.

Collaborating with cross-functional teams to improve service sales & operations.

Standardizing operational processes for hazardous materials.

Creating best practices for vehicle/equipment maintenance, inventory management and fulfillment.

PROFESSIONAL EXPERIENCE WITH EXAMPLES OF SUCCESS AND ROI:

HUDSON TECHNOLOGIES CO. – Pearl River, N.Y. 1994-Present

Regional Service / Operations / Sales Manager Charlotte, N.C. (2004-Present)

Manage overall daily operations of regional service/sales/distribution center, including customer service, purchasing (SCM), quality control (QA), inventory and warehouse distribution, safety (OSHA compliance and training), familiarity and enforcement of EPA mandates, response to RFQ, contract review and implementation for this chemical products, processing and services company. Full P&L responsibilities. Familiar and experienced with CRM and ERP software. Supervise, train and mentor team of 3-8 service technicians. Oversee continuous process improvement. Has both RAPIDGate and TWIC clearances as well as CDL-A w/Hazmat endorsement; Six Sigma WB.

Promoted to serve as interim Regional Operations Manager and retained after 4 months following departure of predecessor. Challenge: Associate morale had deteriorated. Reassured employees that all positions were secure. Result: Solidified team and ensured smooth transition.

Developed best-practices plan (proactive vs. reactive) for preventative maintenance of vehicles and equipment. Result: Plan facilitated acquisition of federal contracts through providing documentation of maintenance. Reduced downtime; lowered repair/replacement costs while extending life cycle of vehicles and equipment.

Created procedures for transport and disposal of hazardous materials, including safety documentation (SDS), with both electronic and manual archive. Result: Streamlined process, establishing standardized guidelines.

Developed a sales-driven customer-retention program used with CRM, with follow-up procedures to ensure customer satisfaction. Result: Established long-term business relationships with many chemical, pharmaceutical and petroleum companies in the Fortune 500 as well as the U.S. Navy.

Oversaw product inventory, providing daily monitoring to ensure timely order fulfillment using Excel-based application. Result: Distribution center never had outages/shortages and was always able to ship on schedule to meet customer requirements.

Selected as member of 6-person process-development team to establish best practices for managing contaminants. Collaborated with Director of Engineering, Vice President and others to create plan. Result: Model eliminated contaminants and met industry-accepted standards.

Regional Service Technician (1994-2004)

Traveled to various sites nationwide, including Norfolk VA, San Diego CA, Seattle WA, Portsmouth NH, Pearl Harbor HI and many others working on projects with teams as well as independently.

Previous Experience:

U.S. NAVY (1984-1994), Machinist’s Mate - Submarine Service. Performed maintenance and repair of air-conditioning, refrigeration, hydraulics and high-pressure air systems as well as maintaining Preventative Maintenance program for the department.

EDUCATION:

B.S., Business Administration, Chapman University, Orange, Calif.

Lean Six Sigma White Belt Certified – Management and Strategy Institute (MSI).



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