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Customer Service City

Ashland, Nebraska, 68003, United States
October 18, 2016

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Nikki Vickers

**** **** *****

Rapid City, SD ***02

Cell Phone: 605-***-****


OBJECT : Position – Rapid City, SD


****-****: A.A.S, Stewart’s School of Hairstyling, Sioux Falls, SD. 1987-1990: Mitchell Senior High School, Mitchell, SD. EMPLOYMENT

2016-Current Realtor- The Real Estate Group

* Assist customers in the process of buying and selling homes 2014-2016 Commercial Loan Processor-First Interstate Bank, Rapid City, SD

* Assist Commercial Loan Officers with the production and distribution of Commercial Loan Documents

* Colleting Financial Information from Commercial Customers

* Building and Maintaining Commercial Loan Files

* Aiding Private Banking Team with customer support 2014- 2014 : Customer Service Rep. Security First Bank, Rapid City, SD

* Assisted Customers with opening and closing checking and savings accounts

* Aided Customers with deposits and withdrawls from personal and commercial accounts

2011-2013 : Customer Service /Loan Rep. Touchstone Financial, Rapid City, SD

* Assisted Customers with loan applications

* Input loans in the computer system

* Closed Loans

* Collected payments from customers

* Garnishment and Small Claims Process

* Assisted in the Repossession Process

* Title and Insurance Coordinator

2008-2011: Customer Service, Scheels, Rapid City, SD

* Provided customer service for customers, including sales and return of merchandise.

* Assisted customers with special orders, hunting/fishing licenses

*Counted register drawers

* Helped with anything needed

2007-2008: Consumer Loan Officer Customer Service/Teller, Mitchell Area Federal Credit Union, Mitchell, SD

• Assisted customers with opening new accounts.

• Made loan payments.

• Deposited or cashed checks for customers.

• Made withdrawals for customers.

• Updated information to customers on new banking products.

• Answered any questions for the customer.

• Balanced cash drawers.

• Processed night deposits or mail deposits.

• Provided excellent customer service by answering or referring financial questions to correct supervisory staff.

1995-1996, 1999-2006: Loan Officer, Mitchell Area Federal Credit Union, Mitchell, SD

• Provided loans, including background research and credit verification, to customers for automobiles and personal loans.

• Performed various teller duties, including assisting customers with deposits and withdrawals.

• Performed ACH / Draft and ATM Posting/Online Banking.

• Assisted customers in creating new savings and checking accounts. REFERENCES

Patricia Murtha


Mitchell Area Federal

Credit Union

301 South Ohlman St.

Mitchell, SD, 57301


Angie DePew


Rapid City SD 57702


Katie Feist-Bartling

Rapid City Are Schools

Rapid City, SD 57702


Triacy Kostenbauer

Rapid City SD 57702


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