Customer Service Executive Administrative

JUDITH K ZWICK

*** ****** **** ** *******, OHIO 44657 C: 330-***-**** ad5eir@r.postjobfree.com

CUSTOMER SERVICE SPECIALSIT

An Accounting and Executive Administrative support professional offering versatile office management skills and proficiency in multiple computer systems. Thrives in busy matrixed and deadline-driven environments requiring strong planning, problem solving, communication and relationship-building skills. Highly organized, efficient and skilled in a variety of office support tasks, including:

●Office Organization & Administration

●Spreadsheets & Reports

●Staff Leadership and Development and Customer Relations

●Strong Spelling and Grammatical Skills

●General Bookkeeping (A/P & A/R)

●Mathematical Background

●Process implementation

●Account Reconciliations

●Computerized Reporting

●Researching Accounts

SYSTEMS SKILLS

●MS Word, Excel, PowerPoint, Access, Outlook, MS Visio, MS Project, MS Lync, MS One Drive, QuickBooks, and Google docs

PROFESSIONAL EXPERIENCE

CUSTOM CONSTRUCTION AND DESIGN, Minerva, OH 01/1999 to current

General Construction, New Building Construction and Demolition

SECRETARY / TREASURER

●Manage and respond to telephone and in-person requests for information.

●Write reports and correspondence from dictation and handwritten notes.

●Organize files, develop spreadsheets, fax reports and scan documents.

●Manage day-to-day calendar for the company’s senior director.

●Property route agreements, contracts and invoices through the signature process.

●Manage daily office operations and maintenance of equipment.

●Responsible for accounts receivable and accounts payable.

●Run reports monthly.

CONSUMERS NATIONAL BANK, Waynesburg, OH 9/2020 to 12/2023

SENIOR RELATIONSHIP BANKER

Responsible for daily balancing, monitoring safe deposit boxes and overseeing the teller line.

Open new accounts.

Review loan applications for processing.

Schedule cash shipments.

Customer Service.

Page 2 JUDIE ZWICK

OLDE WOOD LTD/RECLAIMED DESIGNWORKS OF OHIO, Magnolia, OH 03/2017 to 05/2020

Manufacturing of reclaimed material into flooring, wall treatment, and mantels to ship worldwide.

CUSTOMER SERVICE REPRESENTATIVE/ LOGISTICS COORDINATOR/SECRETARY

● Prioritize and maintain daily records and schedules.

● Maintain polite and professional communication via phone, e-mail, and mail.

● Answers the telephone; solves problems for customers within the scope of authority; coordinates routine matters

with the designated team members.

● Coordinate logistics on completed orders via various freight carriers.

● Coordinate small shipments via UPS and FedEx.

● Receive estimates from Sales Representatives inputting all required information into the computer system with

attention to detail and ensuring accuracy.

● Addressed incoming calls in a courteous and professional manner, directing calls to the appropriate staff members

and providing timely messages.

● Perform all job expectations efficiently and effectively with minimal supervision.

MINERVA LOCAL SCHOOLS, Minerva, OH 08/2014 to 3/2017

Minerva Elementary is a student-centered school that promotes communication, cooperation, and respect. We provide a safe and caring environment that empowers students to meet personal goals and achieve excellence.

TEACHERS ASSISTANT

●Various duties from substituting for employees in the cafeteria, library and in school suspension.

●Currently study hall and cafeteria monitor.

●Maintained confidentiality and integrity regarding the company's overall business.

PNC BANK - Minerva, OH 7/2007 to 9/2013

For more than 160 years, we have been committed to providing our clients with great service and powerful financial expertise to help them meet their financial goals. We are proud of our longstanding history of supporting not only our customers but also our communities, employees, and shareholders.

Assistant Branch manager

●Coached and mentored eleven staff members by offering constructive feedback and taking interest in their long-term career growth.

●Responsible for customer accounts, consumers, and commercial lending.

●Developed new clientele.

US BANK, Malvern, OH 03/1999 to 07/2007

Bank smarter with U.S. Bank offering personal and consumer banking services including checking and savings accounts, mortgages and student loans.

BRANCH MANAGER

●Developed the annual branch business plan for maximum profitability and effectiveness.

●Implemented annual performance appraisals for all branch staff.

●Expertly grew liability book by $3 million.

●Received an internal audit score of 98%.

●Increased core deposit growth by 125% of annual goal.

●Assisted senior-level credit officers with complex loan applications.

●Performed daily maintenance of the loan applicant database.

●Educated customers on the variety of loan products and available credit options.

●Executed the loan origination process, including ordering credit reports, appraisals, preliminary title reports, UCC searches, environmental reports, insurance information and flood certificates.

●Provided expert financial advice on mortgage, educational and personal loans.

EDUCATION

●ABB Bank Teller Certificate Business Ethics Coursework

●Hondros College, State Licensing for Auto and Commercial Insurances

●Minerva High School Diploma

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